Leon Lau Email & Phone Number

Valido Ecommerce Testing Solution (https://www.valido.ai)- Driving improvements in the platform, initiating discussions with development team on enhancements.- Addressing customer needs and rpain points in the use of the solution- E2E planning, management and running of webinars, tutorials and live demos to demonstrate solution functionalities and benefits to the customer.- Proactively identifying areas of improvement for the product.External team coordinator- Creation and enforcement of team work procedures and best practices.- Responsible for managing and evaluating external development team performance, including establishment of KPIs- Managing and resolving client feedback.Ecommerce Sales and Marketing Consultant:- Initiate, create and manage sales and marketing content for the organization, such as product white papers, case studies, blog articles, company website, newsletter and social media presence. The topics are wide-ranging; samples can be provided upon request. - Advocating digital transformation strategies that leverage emerging E-commerce technologies and ideas.- Showcasing Orienteed's capabilities in the e-commerce services that it offers: Development, Deployment, Platform Migration, Integration, Quality Assurance, Valido Visual Validation, Application Maintenance and Support.Chairperson of HCL Commerce taskforce- Driving collaboration of all HCL Commerce specialists (internal and external teams) through twice weekly standup callsTechnical Support Team Leader (cover)- Managed the Orienteed L1 support team on a substitution/cover basis- Ensured that BAU procedures were updated and customer monitoring requirements were met, during important customer activities: critical release for its ecommerce platform and an Azure migrationNotable skills:- Breaking down technical problems into bite-sized pieces for business teams and customers. - Driving improvement by connecting businesses with the right technologies, people, and processes.

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  Valido Cx And E-Commerce Consultant

  Orienteed

  Mar 2020 - Present - A Coruña Area, Spain