Leon Lavin Email & Phone Number

Winsford, Gb

United Kingdom

Utilised extensive experience fostering and managing pivotal commercial and operational relationships with large global brands and FTSE 100 companies.Key Achievements:• Led successful negotiations to achieve multimillion pound revenue growth and retention of prestigious businesses, reinforcing Yodel's market presence.• Cultivated and maintained strong relationships with high-level stakeholders, ensuring client retention and trust through exceptional rapport-building and… Show more Utilised extensive experience fostering and managing pivotal commercial and operational relationships with large global brands and FTSE 100 companies.Key Achievements:• Led successful negotiations to achieve multimillion pound revenue growth and retention of prestigious businesses, reinforcing Yodel's market presence.• Cultivated and maintained strong relationships with high-level stakeholders, ensuring client retention and trust through exceptional rapport-building and reliable service delivery.• Oversaw operational management of Yodel's top-tier clients with portfolio value over £100m, while enhancing efficiency and driving cost savings. • Spearheaded initiatives, such as trailer planning optimisation and packaging improvement while completing and reporting on operational audits, addressing label quality and network wide service performance issues.• Provided crucial operational support as a conduit between leadership and clients to seamlessly manage Yodel's response to two critical Covid-19 peaks.• Led operational planning to meet significant logistical demands of floral events, such as Valentine's Day and Mother's Day, coordinating up to 76 trailer movements from one site in a single day and over 450 movements during key events.• Strategically engaged with CEOs and senior retail leaders while building client relationships and maximising account potential, resulting in heightened service performance, account profitability and strength of legal position with contracts.• Provided robust operational support for client projects, tender management and service performance investigations. Show less

United Kingdom

Trained, motivated and provided strategic direction to a multifaceted team of Onboarding Coordinators, ensuring excellence and adherence to best practices in accordance with Service Level Agreements (SLAs). Streamlined onboarding processes across the one of the UK's largest eCommerce, postal and logistics businesses.Key Achievements:• Cut onboarding time from 25 days to an impressive 2.21 days by transforming inefficient onboarding procedures, having reviewed, delineated and… Show more Trained, motivated and provided strategic direction to a multifaceted team of Onboarding Coordinators, ensuring excellence and adherence to best practices in accordance with Service Level Agreements (SLAs). Streamlined onboarding processes across the one of the UK's largest eCommerce, postal and logistics businesses.Key Achievements:• Cut onboarding time from 25 days to an impressive 2.21 days by transforming inefficient onboarding procedures, having reviewed, delineated and overhauled onboarding processes, documents and protocols.• Increased new client retention from 60% to 92% through innovative approaches to onboarding operations while overseeing process optimisation and re-engineering.• Implemented a data-driven approach for performance monitoring; reported to Group Executive Board. • Enhanced client experiences through the creation of detailed visual user guides, training materials and marketing collateral.• Harnessed interpersonal communication skills to articulate complex details in accessible formats while delivering varying levels of technical support. Show less

Manchester, United Kingdom

Rapidly progressed from Business Improvement / Operations Manager to Head of Supply Chain for this renowned manufacturer and retailer of luxury outdoor furniture. Led procurement from Chinese factory to after-sales care in the UK:• Created and managed a new south region, including launch of a flagship London store and accompanying warehouses and logistics systems. Delivered immediate business impact via £800k turnover within just five months.• Instilled compliance with all… Show more Rapidly progressed from Business Improvement / Operations Manager to Head of Supply Chain for this renowned manufacturer and retailer of luxury outdoor furniture. Led procurement from Chinese factory to after-sales care in the UK:• Created and managed a new south region, including launch of a flagship London store and accompanying warehouses and logistics systems. Delivered immediate business impact via £800k turnover within just five months.• Instilled compliance with all legislative, policy and procedural mandates, including budget control and management, through regular company-wide site audits and the establishment of a compliance schedule.• Embedded frameworks to ensure robust logistics, warehouse management and customer service operations, including system design and significant software development. • Project-managed development and rollout of critical HR systems; setup warehouses (over 100,000 sq. ft.) and established a seven-day national logistics operation from scratch.• Optimised supply chain infrastructure via warehouse operations procurement, staffing and risk assessments.• Reduced staff attrition through effective leadership, engagement, appraisal and mentoring.• Negotiated contracts with shipping lines and liaised with freight forwarders to optimise product movement from China.• Built and managed a customer service department, achieving operational effectiveness and high service standards with a 5* Trustpilot rating. Show less

65 Chapel Street, Salford, M3 5Bz

• Authored and delivered dynamic business development strategies to boost turnover and profitability• Improved team performance and adaptability by creating and delivering a retraining programme for all staff.• Streamlined operations and enhanced efficiency, having audited and updated existing policies and procedures.• Optimised stock levels through systematic ordering and rotation.• Developed innovative promotional campaigns; elevated brand visibility through… Show more • Authored and delivered dynamic business development strategies to boost turnover and profitability• Improved team performance and adaptability by creating and delivering a retraining programme for all staff.• Streamlined operations and enhanced efficiency, having audited and updated existing policies and procedures.• Optimised stock levels through systematic ordering and rotation.• Developed innovative promotional campaigns; elevated brand visibility through targeted advertising and maintained a robust online presence with regular social media updates.• Engaged with key stakeholders and decision-makers to analyse trends for incorporation into forecast / budgeting cycles. Show less

Atlantic House, 77-83 Oldham Street, Manchester, M4 1Lw

(Additional responsibilities - Safeguarding Officer and Equal Opportunities Champion. Promotion from Head of Recruitment and Retention)A member of the senior management team and reporting directly to the Managing Director, I had responsibility for the following areas: Strategic Management - writing and ensuring the completion of all 11 company strategic/project plans; Human Resources - staff recruitment and selection, disciplinaries, appraisals, revisions to job descriptions and staff… Show more (Additional responsibilities - Safeguarding Officer and Equal Opportunities Champion. Promotion from Head of Recruitment and Retention)A member of the senior management team and reporting directly to the Managing Director, I had responsibility for the following areas: Strategic Management - writing and ensuring the completion of all 11 company strategic/project plans; Human Resources - staff recruitment and selection, disciplinaries, appraisals, revisions to job descriptions and staff training for a team of 30; Marketing - creation of our website, flyers, prospectuses, newspaper adverts, newsletters and promotional materials; Networking - I was a member of 12 boards and networking groups across the North West, making and developing contacts for mutually beneficial working relationships and developing new initiatives across the country; Quality Assurance - creating and revising company documentation, conducting audits, implementing new initiatives, creating associated policies, procedures and staff training as required as part of my project management duties across all departments.Within this role I was often used as a troubleshooting manager, deployed by the Managing Director to quickly assess and resolve problems or issues across all departments and sites. Show less

Atlantic House, 77-83 Oldham Street, Manchester, M4 1Lw

(Promotion from Recruitment Officer)The Recruitment and Retention department is the main sales driver for the organisation, responsible for attracting and engaging approximately 300 students to the training school and supporting them through interviews to attain a placement with one of 250 linked employers across Greater Manchester. The department deals with student attendance, mentoring, support and all efforts to ensure they remain on their programmes to complete their… Show more (Promotion from Recruitment Officer)The Recruitment and Retention department is the main sales driver for the organisation, responsible for attracting and engaging approximately 300 students to the training school and supporting them through interviews to attain a placement with one of 250 linked employers across Greater Manchester. The department deals with student attendance, mentoring, support and all efforts to ensure they remain on their programmes to complete their qualification. This position also involved the planning and organisation of events from small internal fashion shows to large events at Manchester Central (formerly GMEX) with over 6,000 attendees.Within this role I expanded the department and moved to larger offices, improved work flows and completely reviewed all policy, procedure and strategic direction leading to achieved targets year after year. At the end of the first year in this role I had exceeded my recruitment target by 40% enabling the company to achieve the largest contract in its 30 year history of £1.5m. Show less

Crete, Spain, Lanzarote, Menorca

Posted in Crete, Lanzarote, Spain and Menorca I dealt with everything from managing the departures team at a busy airport to delivering welcome presentations on stage to 250+ arrivals, to leading a large team during emergencies and deaths. During my first season I achieved the highest customer feedback scores across the 3rd largest island in the Mediterranean by a considerable margin and during my time in Menorca I led a team that achieved the second highest customer satisfaction scores across… Show more Posted in Crete, Lanzarote, Spain and Menorca I dealt with everything from managing the departures team at a busy airport to delivering welcome presentations on stage to 250+ arrivals, to leading a large team during emergencies and deaths. During my first season I achieved the highest customer feedback scores across the 3rd largest island in the Mediterranean by a considerable margin and during my time in Menorca I led a team that achieved the second highest customer satisfaction scores across the world. During my time with this employer I was hand-picked by the Regional Manager to work in a flagship resort with a year's less experience than is normally required. Show less

Mayfair, London

During my time at NatWest I managed a number of portfolios of between 500 and 1,500 high net worth clients, some with assets in the tens of millions of pounds. My main portfolio was the third most profitable in the country and continued to grow successfully. Hand picked by the Area Manager to run two successive portfolios that were previously 'dead' and stagnant, I turned these portfolios around and by the time I handed them over to a new manager (2-3 months) they were profitable and had a… Show more During my time at NatWest I managed a number of portfolios of between 500 and 1,500 high net worth clients, some with assets in the tens of millions of pounds. My main portfolio was the third most profitable in the country and continued to grow successfully. Hand picked by the Area Manager to run two successive portfolios that were previously 'dead' and stagnant, I turned these portfolios around and by the time I handed them over to a new manager (2-3 months) they were profitable and had a steady stream of business coming in. Show less

Southend On Sea, United Kingdom

Debt recovery specialist prior to being promoted to Private Banking Division.

Southend On Sea, United Kingdom

Full lettings property management.

Access To He - Business And Law - 4 A-Level Equivalent, Business And Law, Distinction

Activities and Societies: I achieved a distinction grade for every unit, assignment and exam. My assignments were regularly publicised.

Leadership & Management, Leadership & Management

Modules included: Project management, contract management, marketing, management information systems, promoting programmes, managing.

Qualified Internal Auditor, Iso:9001

Qualified Internal Auditor (ISO:9001)

Gcse, All Subjects

GCSE – All Subjects – Results 7A, 3B and 1C