Leon Johnson Email & Phone Number

Atlanta, Ga, Us

Atlanta, Georgia

Formulates and defines system scope and objectives through research and fact-finding combined with an understanding of applicable business systems and industry requirementsDevises or modifies procedures to solve complex problems considering computer equipment capacity and limitations, operation time and form of desired results.Includes analysis of business and user needs, documentation of requirements and translation into proper system requirement specifications.Influences business partners and service providers regarding priorities, hardware/software selection and/or vendor selection.Analyzes marketplace, industry, company, technology trends and best practices, vendor products and services, etc.Identifies and documents business strategies, objectives and drivers.Analyzes and documents business processes and metrics and identifies improvement opportunities.Calculates/estimates costs and benefits of alternative actions or solutions to establish their viability/ROI.Re-engineers processes to deliver greater effectiveness and efficiency.Identifies/documents how applications and systems interact to support business processes.Assesses, applies and projects the impact of system changes on users and internal and external clients or stakeholders.Uses knowledge of systems and industry requirements to develop or modify complex information systems.Writes test plans and test cases to ensure changes which are made to the application meet client needs and that application integrity is maintained.

Greater Atlanta Area

• Product Management: Product roadmap planning and execution Product pricing Internal and external product commercialization Tracking and reporting product performance throughout the life cycle• Product Development: Manage product development process to bring new products and product enhancements to market Gather voice of client with ability to translate into product roadmap• Business Development: Develop appropriate new business opportunities including identification of appropriate markets, secondary market research and business case development. Manage issues throughout the process including problem identification, root cause analysis, and client communication.

Sandy Springs, Ga

Manages the pricing and repricing initiatives for the entire Ignite Channel (200+ Agent Offices) to ensure price optimization against industry standards. Monitors metrics and industry standards to develop insights that help identify opportunities to increase deal profitability. Communicates cross functionality and develops positive working relationships with sales agents and internal Ignite sales management. Supports operational improvements including tool development & testing to improve and implement pricing policies, processes, and practices.

Marietta, Ga

Supervised a team of 20 Client Success Managers who offered post sale support, education and sales for First Data Small Business Clients. Provided ongoing support and education for First Data's core solutions such as Insightics, Perka, TransAmour, Gyft, Payeezy, Clover and Cash Advance along with other targeted campaigns. The team’s goal was to help encourage and enhance product adoption to increase customer engagement and improve overall post boarding process.

Marietta, Ga

Led relationship management activities with new and existing clients to generate new revenue through the acquisition of new clients, and the expansion and retention of existing client relationships. Coordinated team members and other PNC partners to deliver an exceptional client experience. Assessed and effectively managed all of the risks associated with their business objectives and activities to ensure activities are in alignment with the bank's and unit's risk appetite and risk management framework.

River Rouge, Mi

Established and maintained strong relationships with customers, and even proactively acquired new clients. Assisted clients with managing their assets including mortgages, savings, checking, money market accounts, and Certificates of Deposit (CDs). Examined client assets, suggests additional banking services, and offered solutions that best fit their financial needs

Wayne, Mi

Series 6, 63, Life and Variable, Notary PublicSpecialized in investments and retirement planning for a select group of Chase’s affluent clients, as well as other customers in the Branch. Managed their complete banking relationship across the company, utilizing a proactive and disciplined approach to generate growth in their balances. Acquired new clients by actively soliciting referrals and developing internal and external sources