Driving and implementing omnichannel marketing campaigns of RUCKUS in LATAM.Copywriting and designing communication pieces for LATAM social media channels. Serving as a consultant for marketing strategies of RUCKUS proposed by our partner community to ensure brand and goals alingment with the business. Event manager of customer facing events for brand awareness and lead generation. Reporting data & results of campaigns/motions carried out in LATAM for RUCKUS with… Show more Driving and implementing omnichannel marketing campaigns of RUCKUS in LATAM.Copywriting and designing communication pieces for LATAM social media channels. Serving as a consultant for marketing strategies of RUCKUS proposed by our partner community to ensure brand and goals alingment with the business. Event manager of customer facing events for brand awareness and lead generation. Reporting data & results of campaigns/motions carried out in LATAM for RUCKUS with their posterior analysis for optimization and strategy adequations.Translating into Spanish brand messaging and communication pieces. Show less

Supporting customers of a popular telecomunications company in the U.S. with their billing and technical support issues.Driving brand values of the company through live interactions with customers to ensure positive experiences and service satisfaction. Cross-selling internet, television and home security services while providing support to our customers to maximize and ensure a complete & unique experience with the company's offerings. Member of the Sales Squad for more… Show more Supporting customers of a popular telecomunications company in the U.S. with their billing and technical support issues.Driving brand values of the company through live interactions with customers to ensure positive experiences and service satisfaction. Cross-selling internet, television and home security services while providing support to our customers to maximize and ensure a complete & unique experience with the company's offerings. Member of the Sales Squad for more than 2 years. The Sales Squad was a special group in the campaign whose members were the reps with the highest amount of sales. Special incentives were offered only to the Sales Squad team. Mentoring work fellows and new hires with best customer engagement practices. Show less

Served as a communications consultant to promote the central marketplace of Tenjo's Town. With our team developed a strategic communications plan to rebrand the place and attract local and foreign visitors to increase the sales of the established businesses.

Worked for REBEL campaign, supporting customers through social media platforms of a well-known company in the transportation business.Engaging with the community through social media to strengthen positive perspectives from our customers towards the company's brand.Supported LATAM partners and customers with billing and technical assitance.Serving as mentor for new hires incorporated to this campaign to ensure compliance of processes defined at the knowledge base, and… Show more Worked for REBEL campaign, supporting customers through social media platforms of a well-known company in the transportation business.Engaging with the community through social media to strengthen positive perspectives from our customers towards the company's brand.Supported LATAM partners and customers with billing and technical assitance.Serving as mentor for new hires incorporated to this campaign to ensure compliance of processes defined at the knowledge base, and sharing with best practices for communication/engagement through social media. Show less