Leon Machado-Wilcox Email & Phone Number

Boston, Massachusetts, United States

Boston, Massachusetts

Natick, MA

• Updated an entire suite of tests to a new api while fixing any issues in the automation code.
• Converted numerous suites of tests to utilize multiple testing protocols, multiplying the number of scenarios the tests ran over.

Boston, MA

• Designed, developed, deployed and maintained automation testing written in Eggplant for Mac OS X (10.5 - 10.9) and Windows (Windows XP through Windows 7).
• Tasked with researching and evaluating new automation tools for the department to use. Evaluated the benefits vs. costs on every tool.
• Reported testing results both in high level and detailed formats.
• Designed and developed automated scripts to gather all relevant support files to assist engineering in fixing bugs that QA had… Show more
• Designed and developed automated scripts to gather all relevant support files to assist engineering in fixing bugs that QA had found.
• Worked both with team members and across teams to evaluate new employees for Carbonite.

• Responded to customers telephone or written inquiries regarding sales, complaints (including refunds), requests for information, and technical issue with the Carbonite product.
• Triaged issues and suggestions as needed between different departments.
• Managed the correspondence for long-term technical issues from inception to completion.
• Researched and developed new fixes for any issues as they developed.
• Worked on the development of new and faster methods to respond to customers’… Show more
• Worked on the development of new and faster methods to respond to customers’ questions and issues.

• Responded to customers telephone or written inquiries regarding sales, complaints (including refunds), requests for information, and technical issue with the Carbonite product.
• Triaged issues and suggestions as needed between different departments.
• Managed the correspondence for long-term technical issues from inception to completion.
• Researched and developed new fixes for any issues as they developed.
• Worked on the development of new and faster methods to respond to customers’… Show more
• Worked on the development of new and faster methods to respond to customers’ questions and issues.

• Enlightened sales associates and customers in retail stories about Kodak’s assorted product line.
• Attained education about competitors’ product line and empowered sales associates with the tools they need to successfully market the products.
• Researched the specific store policies and their focus to be a more effective Imaging Specialist in various atmospheres.
• Greatly surpassed yearly sales goals and projections for two consecutive years in a struggling market.
• Utilized… Show more
• Utilized new technologies and breakthrough market strategies to maximize efficiency. Researched new solutions when the current methods seemed sluggish or inefficient.

Utilized numerous teaching tools to demonstrate knowledge and functionality of HP products to customers.Taught employees about new products and how to sell them across departments.

Gaining and maintaining a sound knowledge of specific client products.Professionally representing MarketSource and it clients at all times.Performing in-store product demonstrations at assigned events.Responding to store customers and in-store sales staff questions regarding client specific products.Providing superior customer service

• Provided direct support for the General Manager serving in an apprentice style role, learning inventory management, scheduling for employees, and general operations management tasks.
• Proposed creative solutions to deter crime, and saw to it that all inventory was properly secured.

Acted as the primary contact for clientsMulti-tasking and communicating with staff members across multiple MEDITECH applicationsProviding customer service and troubleshooting application software issuesWorking in a team with programmer analysts to resolve any technical issuesWorking on group projects, interact with development staff, and mentor.

Trained new employees on store proceduresAssisted in developing inventory control methods.Opened and closed the store on a rotating schedule.Counted and reconciled the cash drawer.

Tutored students in Philosophy, Economics (both Micro and Macro), Business Management, and Computer Science.

Jobs included basic office help, answering phones, web design, and assistance to Professors that request help.

Assistant to the Chair of the Educational Leadership Program. Did basic office work and web design.

Hired for Temp work at DePuy, A Johnson & Johnson Company in Bridgewater, MA location. Work includes picking orders, tracing into computer system, and shipping orders. Worked during Winter Break from College.

Hired for Temp work at DePuy, A Johnson & Johnson Company in Bridgewater, MA location. Work includes picking orders, tracing into computer system, and shipping orders. I was asked to return during Winter Break if possible.

Responsible for helping customers. Key holder for the store along with security code holder. Responsible for opening and closing store when manager unavailable.

Responsible for talking incoming calls and to enter orders into the computer system or to transfer customers to those in a position to help.

Responsible for coordinating materials in and out of warehouse. To fill orders for supplies that came in. Also light computer and copying work.

Assisted in inventorying incoming parts, cars, etc. Responsible for keeping the rest of the workers up to date on changes in inventory within the company.

Bachelor'S Degree, Computer Science

Bs, Business Management: Operations

General Management with a concentration in Operations Management

High School Diploma

Activities and Societies: FIRST Robotics

Bachelor Of Science - Bs, Computer Science