Leon Madrigal Email & Phone Number

SAN Antonio, Texas

Provides technical support to the Medical Education Training campus on Fort Sam Houston and Camp Bullis. Manages, maintains, troubleshoots, installs and repairs all hardware and software requirements across 22 buildings for 48 medical programs, and 16,500 graduates a year.

San Antonio, Texas, United States

Manage IT Help Desk operations. Maintain Call center operations. Leads team of six (civilian and contractor). Managed IT support for 22 Buildings 3,000 staff members and 22,000 military medical trainees participating in 52 medical occupational programs annually. Managed team of 6 Tier I Technical Support Specialists for 85k Medical Personnel located.

Managed IT warehouse operations for DHA-J7 ITMB including maintaining all IT/AV assets for The Medical Education Training Command spanning 28 buildings across 2 Bases. Managed storage, distribution, and warranty repair of assets to support several multimillion dollar projects. Managed logistics operations and accountability of 14K IT assets for medical.

San Antonio, Texas Area

 Managed Tier 2 Desktop support operations managed 23 technicians responsible for 14K incident closures annually. Provides deskside support and remote assistance for 2K staff 8K students responsible for imaging/deploying 4K laptops. Identifies monitors and reports trends and equipment downtimes Reports to leadership and attends weekly meetings. .

San Antonio, Texas, United States

 Maintains 3K landline telephone account inventory, 115 wireless devices and 100 Military Land Mobile Radio Accounts. Activates, diagnoses and troubleshoots all voice systems, implements spectrum analysis and bldg. and wiring diagrams. Planned major telephone system installations, coordinated with customers requirement and submitted work orders..

Kabul Province, Afghanistan

 Taught SharePoint and Document Handling System (DHS) principles and best practices to 1500 multi-national users.  Worked on NATO Secret/SIPR/NIPR/Unclassified Telephone and computer systems in a multinational and Joint Base environment.  Setup and maintained Classified/Unclassified VOIP phone systems, computer software, hardware, and infrastructure.