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Leon M. is listed as Senior Director of Customer Support & Experience at Meta at Meta, based in New York, New York, United States. AeroLeads shows a work email signal at citi.com and a matched LinkedIn profile for Leon M..
Leon M. previously worked as Senior Director of Customer Support & Experience at Meta and Senior Director of Customer Experience Operations at Meta. Leon M. holds Executive Program, Artificial Intelligence: Implications For Business Strategy from Massachusetts Institute Of Technology - Sloan School Of Management.
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AeroLeads found 1 current-domain work email signal for Leon M.. Compare company email patterns before reaching out.
An outcome oriented, transformation executive with extensive US and international experience solving C-Suite level strategic and operational problems, from market turnaround situations to deploying Lean process improvement, Robotics (RPA) and AI across a global enterprise and driving Customer Support & Experience strategy. Recognized for developing and deploying Citi’s customer-centric, process optimization methodology (CitiLean) with over 100K employees trained, and establishing / leading Citi’s global RPA program and Smart Automation COE. Proven track record of managing large, global teams and partnering with multiple business verticals and geographies to deliver hundreds of millions of dollars in expense reduction.Key skills include: Customer Support & Experience Strategy and Execution, Business Transformation and Operating Model Design, Operations Management, Lean Process Improvement, Intelligent Automation & Robotics (RPA, Chatbots and AI), Merger Integration Management, Offshoring and C-Suite Management.
Listed skills include Outsourcing, Offshoring, Team Building, Supply Chain Management, and 16 others.
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Menlo Park, CA, US
Responsible for agent support globally for Advertisers, Commerce / Sellers and Payments as well as Help Center for business and consumer, journey design and customer experience strategy.
Menlo Park, CA, US
Leading a large team, responsible for optimal delivery of all levels of operational customer experience and support including Product Quality, Help Center and Tier 1+ support (human support)
New York, New York, US
Reporting to the North America CEO, leading a team of 500+ and responsible for every aspect of Customer Experience including the Level 3 Phone Support, Voice of The Customer (NPS, JD Power), Continuous Improvement, Journey Mapping & Redesign, Customer Remediation and Smart Automation. Also responsible for leading all Regulatory interactions relating to.
New York, New York, US
Reporting to the Global Head of Operations, led a global team responsible for continuous improvement of service quality and execution across Citi's Global Operations and Fraud for the Consumer Bank. Responsible for all aspects of complaint management, service quality measurement and improvement, war room efforts and customer feedback.
New York, New York, US
Reporting to Citigroup's Global Head of O&T, responsible for Citi's global process optimization function (CitiLean) including the training of over 100K employees and running of thousands of projects. Concurrently led Citi's Global Smart Automation program (including Robotics (RPA), Cognitive and AI) which included the selection and onboarding of Citi's.
New York, New York, US
Two-down report to Citigroup's CEO, responsible for strategic productivity initiatives across Asia including customer centric operating model re-alignment, sales force transformation and Contact Center optimization programs across the region.
Sydney, NSW, AU
Led the merger integration for the Human Resources division of two of Australia's largest banks including Payroll integration, Recruitment system integration and the integration of the two HR groups.
Sydney, New South Wales, AU
Quick answers generated from the profile data available on this page.
Leon M. works for Meta.
Leon M. is listed as Senior Director of Customer Support & Experience at Meta at Meta.
AeroLeads has found 1 work email signal at @citi.com for Leon M. at Meta.
Leon M. is based in New York, New York, United States while working with Meta.
Leon M. has worked for Meta, Citi, Independent Consultant, Westpac, and Colonial First State (Part Of Commonwealth Bank Of Australia).
You can use AeroLeads to view verified contact signals for Leon M. at Meta, including work email, phone, and LinkedIn data when available.
Leon M. holds Executive Program, Artificial Intelligence: Implications For Business Strategy from Massachusetts Institute Of Technology - Sloan School Of Management.
Leon M. is listed with skills including Outsourcing, Offshoring, Team Building, Supply Chain Management, Business Transformation, Lean Transformation, Business Process Re Engineering, and Hr Transformation.
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