Nicholas Leon Email & Phone Number

Sydney, Nsw, Au

Sydney, New South Wales, Australia

- Palo Alto Firewalls- Supporting/configuring Global network- Looking after cumulus DC- vxlan

Sydney, New South Wales, Australia

• Working with Cisco ASR/860/880 routers and 9200/9300 switches.• Deploying on site implementations for businesses.• Monitor network traffic and capacity.• Provide support in network emergencies and liaising with carriers.• Data escalation contact for the support team.• Building site to site IPsec VPNS.• Configuring layer 2 networks, utilising STP, VTP, LACP and VLANS.• Working on a L3VPN environment and utilising MPBGP, BGP, MPLS and OSPF.• Project work for new and existing customer deployments. • Working with large Australian customers, such as Saint Vincent De Paul and Sydney Tools for all their sites.• Working within an MSP environment.

Sydney, New South Wales, Australia

• Working within an MSP environment.• Working with Cisco ASR/860/880 routers, ASA.• Working with HP switches• Working with Aruba Access-points• Deploying on-site implementations for businesses.• Monitor network traffic and capacity• Resolve hardware issues.• Provide support in network emergencies and liaising with carriers.• Data escalation contact for the support team.• IPSEc VPN, BGP deployments.

• Working in a fast-growing ISP environment on a network that spanned consisted of over 200 devices. • Working with Juniper MX, SRX and ACX series.• Technical lead and responsible for configuration of multisite L3VPN projects for customers such as: Battersea Cats and Dogs home, Eurovia, Iris and a couple of Premier League Football Clubs. Part of this process is building up a rapport with not only the customer IT department but also the intermediator Partner engineer. • Supporting customers with initial implementation issues whether it be troubleshooting core related issues, carrier faults or advising partner on how best to configure their LAN network.• Configuration and troubleshooting of Fortigate firewalls.• Technical implementation, migration and cease of standardised and bespoke WANservices on ISP infrastructure devices - CPEs, PEs, Switches and Firewalls.Typical solutions include single-link or redundant L3VPN, VPLSand/or Layer 2 Point-to-Point.• Assisting the core architecture team on projects such as the migration from EX switches to ACX routers.• Mentored other members of the team. • Assisting the support team with troubleshooting and providing overviews on how bespoke customer solutions were configured.

Bracknell

• Work with a global technical support team in training, delegation of help desk tickets, and facilitation of global weekly team meetings.• Assist in maintaining the accuracy of the ITG asset management system to ensure that all computing assets, network infrastructure and software are accounted for and maintained. • Provide high level 2nd line technical support and responding to escalated tickets from 1st line support. This includes troubleshooting and resolution of LAN/WAN issues, hardware, software applications, peripherals.• Played an integral part in laptop procurement and deployment for the EMEA region for the global laptop refresh of the company.• Act as a first point of contact with LAN issues within the office.• Monitor network capacity.• Performed daily health checks of data centre equipment. Developed, tested, maintained, and deployed corporate Windows 7/10 images; both virtual, Ghost, and SCCM engineered for usage world-wide in an enterprise environment.• Working on a tight schedule with the network and facilities teams with new office setups. This includes setting up of printers, making ports live for the office and racking of network equipment.• Site visits to remote office locations to fix long standing or critical IT issues.

• Active observation and supervision of pool area.• Maintaining a level head during high pressure situations.• Dealing with difficult customers.

• Worked as part of a team as well as individually. • Overseen and been a part of setting up and running of video cameras, live vision mixing and remote controlled camera operation. • Managed a small team of staff. • Worked to tight deadlines.• Ensured clients expectations were met and exceeded.

Bachelor Of Science (Bsc), Psychology

• Accredited by the British Psychological Society (BPS). • Good knowledge in social constructs, workplace motivation, social behaviors.

Education record