Leonor Guedes Email & Phone Number

Vienna, Austria

We do all the hands-on and unglamorous work of a Product Manager/Owner on an Interim basis (3-12 months). We can also make pretty decks but prefer to deliver outcomes. We give back to our community of 21K+ Product Managers through weekly events and knowledge-sharing.Some people refer to this as "Freelance." We're a GmbH, and our people are full-time employees. So our clients are protected from the liability of working with freelancers while getting the benefit of having the same contact… Show more We do all the hands-on and unglamorous work of a Product Manager/Owner on an Interim basis (3-12 months). We can also make pretty decks but prefer to deliver outcomes. We give back to our community of 21K+ Product Managers through weekly events and knowledge-sharing.Some people refer to this as "Freelance." We're a GmbH, and our people are full-time employees. So our clients are protected from the liability of working with freelancers while getting the benefit of having the same contact person. Show less

Customer Care Squad - Agent Experience

✅ Product Strategy: Prepared squad Mission and Vision statement and Initiative breakdown on how to achieve the Product Vision in 2024; Prepared Vision for AI applications/future initiatives for Customer Care.✅ Roadmap & Prioritization: Developed a comprehensive product roadmap aligned with company OKRs and initiatives with impact product KPIs, User Pain Points, and technical constraints (e.g., frontend and backend stack migrations).✅ MVP Planning & Roll-Out: Analysed PoC results and… Show more ✅ Product Strategy: Prepared squad Mission and Vision statement and Initiative breakdown on how to achieve the Product Vision in 2024; Prepared Vision for AI applications/future initiatives for Customer Care.✅ Roadmap & Prioritization: Developed a comprehensive product roadmap aligned with company OKRs and initiatives with impact product KPIs, User Pain Points, and technical constraints (e.g., frontend and backend stack migrations).✅ MVP Planning & Roll-Out: Analysed PoC results and User feedback, and scoped MVP for a Customer Care Live Chat. Launched MVP and analyzed the impact on main KPIs. Prepared Initiative Vision and Further Iterations Roll-out Plan.✅ Roll-Out Plans for Tech Migrations: Created and coordinated with several tech squads and their business leads, the releases for Tech Migrations.✅ Team Merger & Workflow Optimization: Aligned on new Ways of Working for a new team setup, coordinated and led all SCRUM Ceremonies. Reviewed and updated roadmap and product vision according to new team composition. Show less

Lego Squad - Children App

✅ Workflow Optimization and Documentation: Implemented efficient workflows to boost team productivity and authored comprehensive documentation.✅ MVP Planning & Stakeholder Management: Managed the creation of the MVP scope from the ground up, orchestrating collaboration among a diverse team comprising developers, psychologists, designers, researchers, content writers, and a compliance manager. Led the team to finalize the MVP within a 7-month timeframe, demonstrating effective leadership and… Show more ✅ Workflow Optimization and Documentation: Implemented efficient workflows to boost team productivity and authored comprehensive documentation.✅ MVP Planning & Stakeholder Management: Managed the creation of the MVP scope from the ground up, orchestrating collaboration among a diverse team comprising developers, psychologists, designers, researchers, content writers, and a compliance manager. Led the team to finalize the MVP within a 7-month timeframe, demonstrating effective leadership and project management skills.✅ User Acceptance Testing (UAT) Management: Directed the User Acceptance Testing (UAT) process for multiple projects, ensuring that each met quality standards and user expectations before launch. Show less

Msp Squad

✅ Product Discovery: Aligned with internal stakeholders on requirements and launching various initiatives, including Business, Product Success, Engineering, and other Product team✅ MVP Planning: Managed the MVP scope from the ground up, orchestrating collaboration among a diverse team comprising developers, designers, and business leads; Managed timely delivery of planned features, supporting the development team in removing roadblocks.✅ MVP Roll-Out & Migration Plan: Prepared the… Show more ✅ Product Discovery: Aligned with internal stakeholders on requirements and launching various initiatives, including Business, Product Success, Engineering, and other Product team✅ MVP Planning: Managed the MVP scope from the ground up, orchestrating collaboration among a diverse team comprising developers, designers, and business leads; Managed timely delivery of planned features, supporting the development team in removing roadblocks.✅ MVP Roll-Out & Migration Plan: Prepared the roll-out plan for the MVP launch including the migration of the 3 largest CPO partners and multiple smaller ones to enable VW to stop using a Third-Party Partner Platform; Successfully launching the MVP - CPO Dashboard - within 7 months, increasing Elli’s internal network to over 500k charging points. Show less

✅ Product Discovery to optimize Ops Team workflow: Developed detailed user flows for the three most time-consuming processes done in Hrmony's Admin Backend Portal; Identified pain points and inefficiencies in the process and prepared an “idea backlog” prioritized with RICE framework.✅ Product Discovery for a new Customer Portal: Conducted market research on the competitor landscape and analyzed the product features of five competitors; Conducted two internal workshops using the "Opportunity… Show more ✅ Product Discovery to optimize Ops Team workflow: Developed detailed user flows for the three most time-consuming processes done in Hrmony's Admin Backend Portal; Identified pain points and inefficiencies in the process and prepared an “idea backlog” prioritized with RICE framework.✅ Product Discovery for a new Customer Portal: Conducted market research on the competitor landscape and analyzed the product features of five competitors; Conducted two internal workshops using the "Opportunity Solutions Tree" methodology; Supported the UX Designer in creating a prototype and Conducted Customer interviews for initial feedback and product market fit validation.✅ Roadmap & Vision: Identified, mapped, and prioritized specific sub-opportunities within Hrmony to support them towards their OKR; Developed a "Now/Next/Later" product roadmap to achieve the product vision. Show less

Vienna, Austria

Empowering & educating companies and their employees to take impactful climate action✅ Responsible for all production, broadcasting & technical aspects of the event from: Stage design creation & coordination with vendors; directing production staff, testing equipment & creation of the Reggie plan (stage schedule) & managing it on the day.✅ Co-created Event Program with Program Manager: topic & content research and curating.✅ Created a portfolio of Climate Friendly Measurements… Show more Empowering & educating companies and their employees to take impactful climate action✅ Responsible for all production, broadcasting & technical aspects of the event from: Stage design creation & coordination with vendors; directing production staff, testing equipment & creation of the Reggie plan (stage schedule) & managing it on the day.✅ Co-created Event Program with Program Manager: topic & content research and curating.✅ Created a portfolio of Climate Friendly Measurements and Employee Engagement activities companies could perform on that day as a team Show less

Vienna, Austria

✅ Scrum Master for the Marketing Team✅ Responsible for Event Marketing strategy for Lead Generation - Generated over 4 000 Leads (50% of all leads generated) with over 50 webinars in 2020(branded, partner and community) & 1 Customer Online Conference ✅ Created and coordinated digital event marketing campaigns in Xing ads, LinkedIn ads and Follow up drip e-mail campaigns.

Vienna, Vienna, Austria

Flagship Event 2019 - the meeting point for 2500 bold pioneering entrepreneurs✅ Conceptualised and co-created the event 1 year before the execution date.✅ Event delivery alongside the senior event manager - focused on attendees experience, Startups experience, venue communication and coordination, catering, elaboration and coordination of load-in and load-out plans and schedules for event days.✅ Led the Registration & Welcome project with 40 people. Created briefings, 2 training… Show more Flagship Event 2019 - the meeting point for 2500 bold pioneering entrepreneurs✅ Conceptualised and co-created the event 1 year before the execution date.✅ Event delivery alongside the senior event manager - focused on attendees experience, Startups experience, venue communication and coordination, catering, elaboration and coordination of load-in and load-out plans and schedules for event days.✅ Led the Registration & Welcome project with 40 people. Created briefings, 2 training sessions, schedules allocation, and managed the team.✅ Coordinated the project together with Production, Sales, Marketing and Community departments.Account Management✅ Prepared Proposals and negotiated partnerships with in-kind deals accounts based on customer needs (Ottakringer, Voslauer and Austrian Airlines).✅ Led the Sponsor liaison - Responsible for 60% of our sponsor's relationships on an operational level (logistics and event deliverables). Show less

Vienna

Vienna, Vienna, Austria

Lisbon Area, Portugal

Hong Kong

Master'S Degree, International Management, 17 (Out Of 20)

Classes in Finance, Global Business, Intercultural Management, Logistics and operations, Negotiation skills, Consultancy, Entrepreneurship.

Digital Marketing Nano-Degree, Marketing

1. Project 1: Prepare to Market (create company value proposition & target persona) 2. Project 2: Market your content (create blogpost.

Bachelor'S Degree, Erasmus Program

Bachelor'S Degree In Applied Foreign Languages And Business, Language And Business

Classes in Mathematics and statistics methods, economics and public finances, Culture and Globalization, Organizational Communication.