Leonora Catherine Del Rosario Email & Phone Number

Abu Dhabi, United Arab Emirates

• Ensures that all documents within the company are quality reviewed, approved and controlled based on the ISO 9001:2015 standards. • Executes the document control process to ensure Daman’s documents are created in compliance to the policy and standards.• Regular review of QMS documents and maintains Quality Assurance standards and templates across the company • Assists business units in preparing their policies, procedures and templates to ensure compliance with the document… Show more • Ensures that all documents within the company are quality reviewed, approved and controlled based on the ISO 9001:2015 standards. • Executes the document control process to ensure Daman’s documents are created in compliance to the policy and standards.• Regular review of QMS documents and maintains Quality Assurance standards and templates across the company • Assists business units in preparing their policies, procedures and templates to ensure compliance with the document approval policy.• Provides regular progress reports and performance measurement for own departmental processes; • Assists in the implementation and maintenance of QMS certification of the company• Provides assistance in the preparation of the company for both internal and external audits Show less

Abu Dhabi, United Arab Emirates

• Management Information System. Understand and document the business processes of the allocated BU for monitoring exceptions and update the management. • Planning & Control. Work along with the BU in maintaining healthy stocks, by participating in order planning, approving/validating POs, checking the stocks, analyze high-risk items and clearing unhealthy stocks. • Data Analysis & Report. Design reports, documents, manage schedules and execute as agreed with the BU in line with the… Show more • Management Information System. Understand and document the business processes of the allocated BU for monitoring exceptions and update the management. • Planning & Control. Work along with the BU in maintaining healthy stocks, by participating in order planning, approving/validating POs, checking the stocks, analyze high-risk items and clearing unhealthy stocks. • Data Analysis & Report. Design reports, documents, manage schedules and execute as agreed with the BU in line with the approved KPIs. • Data Backup and Validation. Perform all internally required tasks like data backup, data validation, item master management, reports accuracy validation and continuously increasing reports quality, quantity and time efficiency. • Productivity. Complete tasks provided on the shortest possible time with less supervision and in coordination with senior staff and other related staff.• Cross-functional coordination. Coordinate with all the relevant divisions and departments for the smooth business management and timely execution. • Continuous improvement. Responsible to take care of continuous improvement at a functional and cross-functional level for process and sub-process improvement. • Team member. To be proactive and responsive team player with the endeavor to seek guidance as and when required from seniors and assist colleagues for successful completion of all tasks • Ad Hoc Responsibility. Responsible to perform any ad hoc job responsibilities and to provide support to other team members as assigned. Show less

Manila, National Capital Region, Philippines

• Manage the performance of services to customers, ensure that service levels are achieved in line with contracts and that customers’ expectations are met or exceeded;• Responsible for increasing the effectiveness and efficiency of helpdesk service by developing and implementing improvement processes;• Manage critical customers incidents, associated to customer communication, activities and any appropriate escalations;• Provide information about incidents analysis and… Show more • Manage the performance of services to customers, ensure that service levels are achieved in line with contracts and that customers’ expectations are met or exceeded;• Responsible for increasing the effectiveness and efficiency of helpdesk service by developing and implementing improvement processes;• Manage critical customers incidents, associated to customer communication, activities and any appropriate escalations;• Provide information about incidents analysis and KPIs;• Review performance reports, service improvements, service quality and processes; Show less

Manila, National Capital Region, Philippines

• Manage a group of 15-20 agents to ensure achievement of defined KPIs of the Campaign;• Ensure that the team and individual KPIs are being achieved;• Conduct one-on-one session with the agents to touch base on their performance, discuss and resolve pressing issues, and assess processes that need to be improved;• Handle escalations for complex concerns;• Coordinate with fulfillment group to ensure delivery of committed service and improve customer experience.

Ortigas, Pasig City Phiippines

Consumer Electronics• Real-time monitoring of the Service Level & Average Handling Time;• Provide assistance in escalation calls from Level 1 agents;• Provide necessary trainings to improve agents product knowledge;• Troubleshoot cases using provided tools and resources, with intent to isolate and identify the cause of a customer issue;

Ortigas, Pasig City Philippines

Technical Support Representative - Electronics and D-link products • Provide First Call Resolution and respond to inquiries of technical nature• Respond to issues/inquiries of technical/non-technical nature• Provide Level 2 support and floor walkTechnical Support – Desktop computers• Assist clients with hardware and software issues• Up-selling after resolving the issue