With a passion for connecting with people and a knack for driving results, my journey in the professional world has been one of continuous growth and learning. From my humble beginnings as a waitress in London, where I discovered my talent for upselling, to my role today as Villas Operations Manager at DKollection, I've embraced each opportunity to expand my skill set and make a meaningful impact.Transitioning from the hospitality industry to administration was a pivotal moment for me. Despite initial skepticism due to my limited experience, I quickly proved my worth and was promoted to Admin Manager within months. This role honed my abilities in organisation, communication, and problem-solving, setting the stage for my current position.With over five years of experience in customer service and three years in administration, I bring a wealth of knowledge to my role. My expertise lies in understanding client needs, identifying optimal solutions, and driving exceptional sales outcomes. I thrive at fostering positive relationships with clients.
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Villas Operations ManagerDkollectionLondon, Gb -
Villas Operations ManagerDkollection Jan 2024 - PresentUnited Kingdom -
Brand Administration AssistantDkollection Mar 2023 - Apr 2024England, United Kingdom -
Brand AmbassadorPeanut Jan 2022 - Dec 2022- Increased brand awareness and engagement - Built significant relationships with clients - Regularly advocated the brand's mission to the community of followers and clients that I had created -
Office ManagerGreen Machine Cbd Jan 2021 - Dec 2021- Ensured office efficiency by carrying out staff appraisals, managing overall performance and disciplining staff when necessary;- Used wide range software, including email, spreadsheets and databases, to efficiently run an office;- Took part in the recruitment selection process, providing application forms to applicants, ensuring they were all fully vetted, screened and trained before placement;- Managed staff's schedules, calendars, and appointments.
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Sales RepresentativeEcomm Growth Agency Mar 2020 - Dec 2020London, England, United Kingdom- Used knowledge of the sales lines and customers' preferences to reach individual and store sales targets;- Created customer loyalty by adapting advice given to the customers' desires and needs;- Drove sales through customer engagement, suggestive selling and sharing product knowledge, helping to increase profit margins.
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Head WaitressHard Rock Cafe Jan 2019 - Sep 2019- Customer service- Educate servers about menu items and ingredients- Ensure servers follow uniform and personal appearance standards- Ensure servers follow safety and sanitation standards procedure -
Assistant General ManagerTaqueria Ltd Jun 2018 - Jan 2019- Daily coordinating the restaurant- Delivering superior service and maximizing customer satisfaction- Stock control / suppliers- Responding efficiently and accurately to customer complaints- Appraise staff performance and provide feedback to improve productivity
Frequently Asked Questions about Leonor Borda De Água
What company does Leonor Borda De Água work for?
Leonor Borda De Água works for Dkollection
What is Leonor Borda De Água's role at the current company?
Leonor Borda De Água's current role is Villas Operations Manager.
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