Highly experienced in expertly analyzing customer commercial terms & conditions and technical specifications for the design, application, management and support of Fault Recorder monitoring systems that are used in the power & utility markets (electrical power generation, transmission & distribution). Qualified to deliver unparalleled innovation to fast-forward mission-critical solutions across all domains.

Reviewed customer quotation requests, evaluating technical specifications and legal commercial terms and conditions, in the design application of exclusive monitoring systems for the power and utility industries. Proposals were cost effective and were complete solution packages.Managed each project from the initial order entry process, to configuration, manufacture and delivery of product. Liaison between the customer and the Belfast factory.Provided technical assistance of company products, from general information to personalized and detailed instructions as required.

• Designed, quoted, scheduled and implemented the production of company monitoring equipment with purchased peripherals interfaced as complete loose gear and cabinet systems for both the process and utility industries worldwide.• Field Services included equipment presentation and training, commissioning and system start-up.

Responsibilities included the testing, calibrating, and component level troubleshooting of customized cabinet systems. Coordinated in-house customer inspections and factory acceptance test when specified.• Maintained the Major Systems Repair Department as a separate entity. Responsible for all administrative, managerial, clerical, and customer services.• Designed and implemented a customer repair database to generate informative monthly reports, which included material & labor costs, component & design failure trends, and feedback reports taken from correspondences during customer follow-up.• Generated corrective action requests and administered design change notices to resolve not only product hardware & software issues, but tooling and process instructional procedures as well.• Assisted the Sustaining Engineering Department with the formalities involved in the type-testing of newly released products, as well as Y2K type-testing of existing product lines.

Responsibilities included testing, calibrating and component level troubleshooting of all assembly level printed circuit boards, both thru-hole and SMT.• Designed and implemented both stand-alone and computer-aided test fixtures, which supported over 100 printed circuit board level assemblies for the instrumentation product lines.• Performed vital software & hardware test fixture enhancements when design or revision updates were required.

Responsibilities included sheet metal inspection, incoming, in-process and final inspection.