Leon Serrao Email & Phone Number

Bengaluru, Ka, In

Hyderabad, Telangana, India

Bangalore Urban, Karnataka, India

Bengaluru Area, India

> Built and Launched rich content messaging platform for WhatsApp, RCS and Facebook.> Designed, Built and Launched Chatbot platform for interactive conversations with enterprise consumers.> Developed partnerships to launch Marketing Automation product via partner that lead to acquisition.> Developed partnerships to launch Business Process automation product.> Developed partnerships and built Live Chat Agent product.> Managing product team supporting over 150 million dollar product portfolio.Skills:UI/UX, Managing Agile Dev Teams, Strategy, Business Modelling, Cross Team Collaboration, Partnerships, Product Launches and Go To Market strategy, Architecture Design, Customer Experience, Marketing and branding, process automation for scale from sign up to deactivation, team management, multi-product portfolio management, defined vision and positioning across portfolio of products, managed products at R&D, concept stage, scale and EOL.

Bengaluru Area, India

Product Management:* Developed & Launched Multi-Channel messaging platform processing 100+ billion messages* Developed & Launched New service of URL Shortner service that serviced 20+ billion requests annually* Developed & Launched revamped Email services across enterprises* Consolidated All India processes with One System, One Process* Drove major initiatives of acquiring and onboarding high revenue customers with tailored solutions.* Products built was awarded by SMS world awards 2017 for best Enterprise Messaging Service.Product Marketing:* Evangelized products and corporate offering at multiple Conferences and Events* Contributed and managed content and marketing across all corporate handles

Bengaluru Area, India

Product Management* Product and Process conceptualization* Business Operations and Strategy* Project Management/Leadership* Product Life cycle Management* Requirement Analysis and DocumentationInternal Systems and Process Control* Building Automated Process Systems(ERP,CRM)* Release and Change Management* Internal TrainingSolutions and Deployments* Pre-Sales & Business Development* Consultative Solution Sales* RFP, RFI, Tenders* Custom Project DeploymentPartnering and Outsourcing* Operator Partnership* Vendor Management & Planning* Outsourcing and Scheduling* Agreements, Budgets and Bills PayableIndustries: Banking, Telecom, IT-Services, Financial Services, Insurance

Bengaluru Area, India

Business Process Management & Quality ControlDocumentation - products, process, internal systems and change managementInternal systems ERP, billing and invoicing, asset & license management and CRMCustomer support and escalation managementCustomer campaigns – Voice, SMS, USSDCustomer solution design and service provisioningCustomer custom project implementation, upgrade and migrationNCCP, TRAI, Legal and Operator LiaisonMonitoring, customer communication and downtime managementVendors Management - Empanel, Payment and ReviewsBusiness requirement analysisUser interface and experience designProject ManagementRelease Management

Sales & Marketing (Campus & Corporate):Sales Funnel ManagementCampus/Corporate Relation & Key Account ManagementCustomer NegotiationDatabase Marketing & Viral MarketingResearch - Marketing & CompetitorIT:Business Requirement Gathering, Research, Analysis & MIS ReportingProduct Road Map PlanningE-mail AdministrationCRM Implementation, Training and AdministrationVendor Acquirement & ManagementDocumentation and Content Writing

Mba, Marketing

Activities and Societies: Displayed people management skills and leadership qualities in the speakers club, publications, research.

B.Com, Costing And Management Accounting