Leon Shouksmith Email & Phone Number

Auckland, New Zealand

Auckland, New Zealand

Flatpack Global is a fast-growing, market leading, multi-brand franchise organisation. We deliver strong customer focussed services centring around the assembly of flat-packed and modular products for domestic, commercial and leisure use.Reporting to the CEO, in my role as Key Partnerships Manager (KPM) for the Pacific region, I hold responsibility for the management of key relationship with current and prospective suppliers and trade partners based in Australia and New Zealand, with a focus on:• Strengthening ties• Partner retention• The design, planning and deployment of systems and processes to partners• Developing exclusivity and,• Growing business volumeIn addition to owning relationships with the supplier network, as KPM I maintain strong cross functional relationships; working closely with Operations and Customer Experience teams to ensure effective communication and delivery to defined standards with our partners. Contact me at: leon@kas.co.nz

Auckalnd

Apex Car Rentals is an award winning brand within Avis Budget Group; currently with 15 locations in New Zealand and 13 in Australia.Reporting to the Pacific Region General Manager, the Business Growth Manager (BGM) role is at the confluence of business development, network development and marketing; working cross-functionally within the business to explore, design and execute strategic growth initiatives.The role is focused on delivering through:• Identifying, developing and nurturing strategic industry relationships that generate sustainable channels for future growth• Advising and supporting the branch network in the development of specific local area marketing plans• Leading and delivering cross-functional projects to support growth activity, promote the brand and expand the network regionally and beyond• Channel, agent and customer acquisition, activation, retention, and development • Representing the Apex brand in the wider Avis Budget Group Pacific Commercial team

Auckland, New Zealand

Avis Budget Group is a leading provider of mobility solutions across the globe; operating in New Zealand under the Avis, Budget, Apex and Show Group brands through 38 location across the country and 11,000+ locations in 180 countries globally.My role is focused on three core areas: customers, markets and relationships.Drawing on 25+ years as a sales and client management professional, this role enables me to meet ABG’s National and Pacific region customer acquisition and revenue growth targets by:• Maximizing sales team potential • The design and implementation of strategic sales plans that deliver results and• Ensuring a strong presence in the market.Responsibilities:• Achievement of National forecasted corporate revenue targets and Pacific region goals.• Development and implement profit focused pricing strategies for the NZ market.• Recruitment of quality personnel to join the ABG New Zealand Corporate Sales team.• Lead, motivate; develop, coach and train the New Zealand National Sales Team.• Oversee forecasting and management of commercial sales budgets.• Maintain and grow positive relationships with senior personnel from key customers and industry partners at a national level.• Development, implementation and management of sales processes and KPIs to monitor sales results and team productivity.

Auckland, New Zealand

Avis Budget Group is a leading provider of mobility solutions across the globe; operating in New Zealand under the Avis, Budget, Apex and Show Group brands through 38 location across the country and 11,000+ locations in 180 countries globally.• Work to improve Avis Budget Group’s market position and achieve financial growth. • Define long-term organisational strategic goals• Build key customer relationships,• Identify business opportunities• Present solutions and services that meet or predict existing and potential clients’ future needs• Negotiate and close new business opportunities • Maintain extensive knowledge of current market conditions and identifying future trends• Manage a portfolio of existing client relationships; ensuring a positive customer experience

Auckland, New Zealand

After following a long held family dream, making the decision to emigrate to New Zealand and gaining NZ Residency; I have taken the opportunity to get to know my new home, meet new people, begin to explore and discover what this amazing country has to offer. Much more to come.

Luton, United Kingdom

Under the GMAC brand in the UK, GM Financial provides wholesale and retail automotive financing products and services for both customers and dealers.GMF's success is driven by strong, lasting relationships with dealers and customers. We are committed to providing best-in-class customer service, while promoting open, honest communication at all levels.

Leeds, United Kingdom

Capita Customer Management is the UK’s leading provider of outsourced customer management services, handling over 100 million customer contacts every year and trusted by UK and global brands from the private and public sector to manage their customer contact. CCM work with a wide range of clients including GM Financial, O2, Google, BMW UK, Scottish Power and the Department for Work and Pensions (DWP).With over 11,000 employees and sixteen centres in the UK and offshore centres in India, Poland and South Africa, Capita Customer Management is one of the largest companies of its kind. Capita Customer Management is part of Capita Plc group- Management of multiple accounts- Complex B2B sales- Key account management- Client relationship management- Attainment of customer satisfaction measures- New business development- P&L management- Profit improvement- Building & managing relationships up to, and including, Board level- Negotiation and closure of commercial deals- Leading cross functional teams

York, United Kingdom

Continuum design visitor attractions; presenting complex subjects and stories for the enjoyment of the mass market. Continuum first created the Jorvik Viking Centre in York and then went on to develop over 100 world-class visitor attractions around the world; and in addition operate six attractions that collectively welcome nearly a million visitors a year.• Sourcing and identifying new business opportunities• Bid preparation• Achievement of sales targets and other sales KPIs• Overseeing operational performance of six UK visitor attractions

Bmw National Distribution Centre - Thorne, Nr Doncaster

• Implementation & management of a project to improve manufacturer/dealer relationships.• Develop & meet objective performance indicators, targets & service standards.• Chair the Management Steering Group, dealing with operational & strategic issues.• Manage a team of 14 people from initial recruitment to ongoing performance management.• Review departmental operations & processes to identify improvements & cost reductions.• New business development, targeting key dealerships for the provision of specialist services.

Yorkshire

• Management of customer service for the biggest geographical region in the UK.• Effective development, promotion & sales of customer services & facilities.• Achievement of target revenues. • Promoting British Waterways leisure services and generating new business.• Develop & manage diverse and often conflicting relationships.• Manage a team of 36 customer service staff across multiple sites.• Monitoring & reporting on customer satisfaction levels.• Contribute to the regional business plan & effective budgetary control there after.• Develop & implement regional policies, strategies & plans to reflect corporate objectives• Source & secure funds, promote & manage waterway related events.

York, United Kingdom

• Effective sales & marketing of centre programmes.• Organisation of internationally recognised music and sporting events.• Development & attainment of financial & quality targets. • Initiation & development of strategic partnerships.• Management of 40 staff including recruitment & appraisal.• Business planning and data evaluation.• Development & implementation of Sport & Active Leisure Strategy for the City of York.