Zeus eXchange (ZeusX) is a trading platform for gamers all over the world - enabling them to buy and sell gaming assets like accounts, in-game items, top-ups, services, gift cards and collectibles. We focus heavily on Mobile Gaming, Esports and Gaming Gigs/Services, and differentiate by being hyper-personalized and community integrated with content, gaming tools and ecosystems.Managed day-to-day operations of a marketplace consisting of more than 200,000 users covering areas in Fraud Management, Customer Service, Merchant Onboarding/Servicing, Transactions Processing, Process and Product Development.• Eliminated fraud after identifying fraud patterns and modus operandi by innovating strategies to prevent abuse of our platform• Successfully contesting chargebacks of high-value transactions by working with payment providers• Handled financial operations involving payments, seller payouts, and refund cases• Significantly reduced refunds and improved order completion rates by innovating new processes to facilitate smooth transactions• Facilitated merchant onboarding and performed analysis of KYC information to detect risk in merchants• Conducted regular reviews of merchant to assess risk in supply reliability • Translating insights generated from user behaviour or user feedback into product developmental efforts• Oversaw customer servicing channels to ensure order issues, disputes and fraud claims are looked into

Game Sherpa is an online marketplace for Gamers who want sweet loot but do not have the time to grind, and for Sherpas who have the time and skill to help while getting paid to do so! Apart from eSports tournaments that solely exist to serve the Top 1%, Game Sherpa turns 'Gaming for a Living' into a reality.• Spearheaded user growth operations, executing aggressive marketing strategies to acquire users and brand ambassadors• Monitored daily operational issues and provided customer support while working closely with other departments to troubleshoot issues• Improved order completion rates by analysing performance data and user feedback• Conducted competitor research to drive future developmental goals aimed at improving user experience• Curated over 200 games with specific sub-activities for merchants to set up shops in• Developed site testing checklists, conducting regular Quality Assurance checks• Managed social media accounts and content creation

Worked primarily on shipping updates for Butter Royale on Apple Arcade• Designed game features to improve retention and engagement• Designed mockups to ease the understanding of the feature for UI Designers• Assisted with Quality Assurance, ensuring that the build is of quality to pass Apple Certification• Assisted in writing test scripts for QA checklist• Wrote bug reports on platforms such as Trello• Wrote content for features to suit the family-friendly theme of the game• Ideated content for future features