I am an IT engineer with over 10 years of experience. 2nd/3rd Line BAU and Projects Support (Remote and Desk side), within Public Sector, corporate and management arenas on set SLA’s. I have good core desktop technology and application knowledge. Very good at identifying, troubleshooting and owning any kind of project/problem until satisfactorily and successfully completed.QUALIFICATIONS & EXPERIENCE :· BSc Hons Multimedia Technology and applications· CMI Level 5 Diploma Operational and departmental management· HND Computing· MCP Administering Windows NT serverSpecialties: Windows O/S (Server & Pro) and networking support, cabling, switching, Active Directory and Exchange, Citrix XenApp admin, Blackberry Server 4.1 and previous, various portable devices, Remedy – Action Request System; USD – Unicenter Service Desk, System, VPN/SSL VPN, iRas, Marimba, Norton ghost – packaging, DameWare, VNC, Bomgar, Webex