Key Responsibilities:Solutions Process - Own solution crafting process- Clear solution strategy, stakeholder input and overall bid quality- Liaise with cross functional teams and Subject Matter Experts like operations, quality, finance, technology, transition, Human Resources etc. for the creation and design of solutions for prospective and existing clients- Strive towards attaining the allocated revenue targets within the respective BU’s and verticals supportedBid Management- Ensure that the RFPs/RFIs response clearly articulated, in the best possible manner, WNS's value proposition and credentials to service to client's specific requirements- Manage all aspects and stages related to bids, including: Initiation and Planning, Content Development, Quality Control, Ensure compliance and professionalism. Ensure effective communication and manage risks. Provide innovative solutions.- Stakeholder management and guidance through the Bid Management process- Chair the weekly Bid Review meetingsCapabilities Research- New Industry trends- Research- Go to market strategyParticipation in special / strategic projects - Build SA diagnostic lead sales capability by using best in class solutions and consulting practices

Key responsibilities:• Operations Support and Capabilities- Knowledge Share of available capabilities-Contact Centre Outsourcing Processes• Relationship Management- Customer satisfaction and client retention. - Delivery of solutions appropriate to scale and value of relationship- Achieving or exceeding agreed annual P&L plan objectives- To build a strategic level capability- Ensuring the delivery of ‘best in class’ relationship management- Engagement with senior level within major organisations- Support executive team in development of operating plans and communication - Adherence to all regulatory requirements, specifically maintaining MI • Service and Performance Delivery- Working internally with senior management responsible for relevant functions- Continual review of partner account profitability using relevant KPI’s together with the identification of tactical and strategic actions to maintain and exceed plan- To add value above and beyond Key Responsibility Areas and SLA's- Management reporting• Contract AdministrationThis refers to the formal governance of the contract and includes aspects such as: - Ownership of the client contract- Contract maintenance and change control - Charges and cost monitoring as well as payment procedures - Detailed understanding of contractual KPI’s, SLA’s and obligations entered into including penalties for and full understanding of the implications of non-delivery- To ensure that contractual obligations are consistently met• Project Management- Responsible for project management of small business implementations

Key Responsibilities:•Business management - formulate business strategy and implement-Formulate a Regional strategy to support company strategy.-Work with managers to align regional strategic objectives with company strategic objectives.-Assist with annual operational business planning per operation.•Client Relationship Management-Build strong business relationships with existing and potential clients i.e adidas SA, Moresport (Outdoor and Sportmans Warehouse) and Emcon Technologies -Act as point of escalation in emergencies.-Ensure longevity in partnership/relationships on executive level.•Financial - budget formulation and cost control-Responsible for formulation of Western Cape Regional office budget.-Responsible for formulation of Operational budgets.•Support operations - all operational matters-Provide support and mentoring to all levels of management at operations.-Develop new managers through mentoring and training. •Key role in complete UTi integrated service offering-Build relationships with other divisions to ensure fluency in service offering and process.•Management and allocation of resources for the region-Responsible for Performance Management of regional support staff which include IT, Engineering and Finance functions.-Day to day management of the regional support staff.•Business growth - with existing clients & through new business-Responsible for new business development activities in the Region as part of the Western Cape Client Growth team with responsibility for Material Handling solutions.-Also responsible for cross selling other divisions to existing clients and build revenue through organic growth of operations.•Monitor regional performance - operations and finance-Reviewing and managing of Operational Income Statements-Reviewing and monitoring of Operational KPI targets and SLA’s-Ensuring revenue and net profit targets are achieved.-Ensuring SHERQ compliance across all Ops

•Responsible for the Coordination and Management of the global outsourcing of Outbound and Inbound campaigns-Countries include Ireland, India, USA, South Africa and UK-Responsible for the Sourcing, Vetting and Compliance of new vendors/agencies-Campaigns included Customer Care, Retention and Telemarketing-Negotiate commercials and terms of engagement and ensure agreements are signed ahead of campaign launch.-Responsible for the Key Account Management of the top 5 Key Accounts•Key Account Management of Vendors-Responsible for building and maintaining a strong relationship between company and vendor and the creation of an ongoing partnership-Chairing of client meetings and perform needs assessment on weekly and monthly basis-Execution of internal and external tactical and strategic actions/initiatives-Ensuring delivery to promise for both the Vendor and Company-Central point of communication to Key Account base-Main contact point for client escalation issues-Constant Product and Market situation updates to vendor-Communication and demonstration of “Best Practice”-Assist vendor to exploit market opportunities and identify new challenges-Analysis of daily and weekly reports-Setting of performance targets on an ongoing basis-Responsible for keeping cost of acquisition within Budget target-Constant monitoring and communication of existing performance against set KPI targets-Ensuring agreed KPI’s and SLA’s are achieved-Overall responsibility for Performance management of vendors•Implementation of new campaigns-Assist with Skills & Capabilities Development-Coordinate the Product and Compliance training for new campaigns-Liaise with Operations and IT to get necessary systems in place for data exchange and new customer provisioning-Ensure the necessary Quality Assurance processes are in place to guarantee top quality campaigns and acquisitions-Branding of contact centres and agents on campaign

Key Responsibilities:•Manage the Corporate Operations Department, which contain five sub-divisions:-Sales SupportResponsible for providing Sales Support to our Direct Sales, Dealer, Resellerand Telesales Channels.-Provisioning of ServicesTo Provision all Voice, Mobile and Data products in the specified target timescales as set out in Service level agreements.-Customer CareCorporate Customer Care Contact Centre responsible for dealing with customer queries and issues.-Key Account ManagementManaged a team of Corporate Account Managers responsible for visiting and building relationships with customers and the prevention of churn.-Technical SupportProvide technical support to customers and handle all technical queries.•Provide Key Performance Indicator Reports to Board of Directors and Head of Departments•Ensure that the Corporate Operations department reach the Target revenue against the projected revenues•Act as Quality Manager for the Quality Management System based on ISO 9001:2000 requirements and standards•Act as Internal Auditor for all Processes and Procedures as documented in the Quality Management System