Leon Van Wyk Email & Phone Number

City Of Cape Town, Western Cape, South Africa

Cape Town Area, South Africa

Key Responsibilities:Solutions Process - Own solution crafting process- Clear solution strategy, stakeholder input and overall bid quality- Liaise with cross functional teams and Subject Matter Experts like operations, quality, finance, technology, transition, Human Resources etc. for the creation and design of solutions for prospective and existing.

Century City, Cape Town

• Key responsibilities:
• Operations Support and Capabilities- Knowledge Share of available capabilities-Contact Centre Outsourcing Processes
• Relationship Management- Customer satisfaction and client retention. - Delivery of solutions appropriate to scale and value of relationship- Achieving or exceeding agreed annual P&L plan objectives- To build a.
• Service and Performance Delivery- Working internally with senior management responsible for relevant functions- Continual review of partner account profitability using relevant KPI’s together with the identification of.
• Contract AdministrationThis refers to the formal governance of the contract and includes aspects such as: - Ownership of the client contract- Contract maintenance and change control - Charges and cost monitoring as.
• Project Management- Responsible for project management of small business implementations

Western Cape

• Key Responsibilities:
• Business management - formulate business strategy and implement-Formulate a Regional strategy to support company strategy.-Work with managers to align regional strategic objectives with company strategic.
• Client Relationship Management-Build strong business relationships with existing and potential clients i.e adidas SA, Moresport (Outdoor and Sportmans Warehouse) and Emcon Technologies -Act as point of escalation in.
• Financial - budget formulation and cost control-Responsible for formulation of Western Cape Regional office budget.-Responsible for formulation of Operational budgets.
• Support operations - all operational matters-Provide support and mentoring to all levels of management at operations.-Develop new managers through mentoring and training.
• Key role in complete UTi integrated service offering-Build relationships with other divisions to ensure fluency in service offering and process.

London, United Kingdom

• Responsible for the Coordination and Management of the global outsourcing of Outbound and Inbound campaigns-Countries include Ireland, India, USA, South Africa and UK-Responsible for the Sourcing, Vetting and.
• Key Account Management of Vendors-Responsible for building and maintaining a strong relationship between company and vendor and the creation of an ongoing partnership-Chairing of client meetings and perform needs.
• Implementation of new campaigns-Assist with Skills & Capabilities Development-Coordinate the Product and Compliance training for new campaigns-Liaise with Operations and IT to get necessary systems in place for data.

London, United Kingdom

• Key Responsibilities:
• Manage the Corporate Operations Department, which contain five sub-divisions:-Sales SupportResponsible for providing Sales Support to our Direct Sales, Dealer, Resellerand Telesales Channels.-Provisioning of ServicesTo.
• Provide Key Performance Indicator Reports to Board of Directors and Head of Departments
• Ensure that the Corporate Operations department reach the Target revenue against the projected revenues
• Act as Quality Manager for the Quality Management System based on ISO 9001:2000 requirements and standards
• Act as Internal Auditor for all Processes and Procedures as documented in the Quality Management System

Post Graduate Diploma In Management Practice, Business Improvement, Nqf 8

The programme is based on a systems thinking framework which focuses on the following key systems thinking pillars: •The role of boundary.

National Diploma, Agric Management

Matric