Leon Wilson Email & Phone Number

Plymouth, Gb

Plymouth, Gb

• Created the ManyPets second line monitoring policy and guide documents during the first few months of employment • Creating, maintaining and reviewing the monitoring plan• Carrying out second line monitoring: producing terms of reference, carrying out fieldwork and drafting reports• Actively engaging action owners for progress updates to help ensure action target dates are met• Regulatory horizon scanning with updates and papers being distributed to senior leaders around the business• Was involved in the successful implementation of risk and audit software into the Risk and Compliance Team • Collating data and leading quarterly Retail Mediation Activities Return returns to the FCA• Producing monthly reports on monitoring activity and outstanding monitoring and audit actions for the Senior Leadership Team and quarterly for the Audit and Risk Committee• Undertaking monthly reviews and producing reports regarding breaches and risk events• Where applicable updating compliance policies and managing updates of other internal policies• Assisting the Data Protection Officer as required• Dealing with compliance queries from across the businessFinalist for the Small Compliance Team of the Year category at the 2023 ICA Compliance Awards

Plymouth, United Kingdom

• Monitoring of the company’s activities and procedures to ensure compliance with internal policies and the external regulatory environment• Managing and developing the Compliance Monitoring programme• Challenging the business where required to ensure its compliance with FCA rules and its own internal policies and procedures• Produced reports for key stakeholders and members of the Senior Leadership Team of monitoring activity undertaken• Implemented the various aspects of the Insurance Distribution Directive into the business, regularly reporting to the senior management team on progress and carrying out second line monitoring afterwards to implementation was effective• Engaged in customer feedback meetings with respect to complaints and maintained an overview of complaints and key issues within this area• Carried out the successful implementation of sanctions screening software, activities included attending project meetings, testing, producing user guides and training staff. Implementation resulted in the company being able to meet the various regulatory requirements for sanctions within the U.K. and the U.S.• Provided feedback and guidance to managers and staff to ensure effective compliance with the FCA and other regulatory bodies• Undertaking due diligence activities, including site visits, on new delegated scheme operators• Collating data and leading quarterly Retail Mediation Activities Return returns to the FCA• Additional responsibility for compliance in wider Cigna Corporation, carrying out assurance work in relation to Private medical insurance. Transition to virtual working supporting remote sites across Europe

Plymouth, England, United Kingdom

• Undertaking independent reviews of complaint cases and carrying out any necessary investigations• Liaising and negotiating with customers to ensure mutually acceptable outcomes• Issuing final decision letters to customers on behalf of the Chief Executive Officer• Undertaking root cause analysis of complaints and holding complaint feedback meetings• The coordination of contact with the Financial Ombudsman Service, responding to queries and negotiating with them in respect to complaints that had been referred to them• Appointed as senior handler with responsibility for high profile media and court cases • Delivery of training and development for new staff inductions ensuring performance standards achieved within agreed timescales

Plymouth, England, United Kingdom

• Investigating claims of an in-depth technical nature that included permanent disability, accidental death and suicide • Dealing with potential and fraudulent claims on Personal Accident, Hospital Income and Protection policies• To obtain detailed medical reports for the purposes of claims investigations • Responsible for carrying out comprehensive internal and supplier audits across multiple sites• The role involved instructing private investigators to carry out interviews or surveillance, I was assigned to be the liaison with one of these companies

Plymouth, England, United Kingdom

• Customer facing claims handler providing decisions on Health and Protection Insurance claims