Drive quality workstream of Voice-in-The-Home (VITH) through testing strategies, bug management, and metrics standardization of AI-based user journeys across all Home surfaces (tablet hubs, smart displays, and smart speakers).

Led Assistant on Wearables/TV with cross-functional teams (Product, Engineering, and UX) and across Product Areas (Pixel, Nest, Android, Wear OS, Fitbit, and Apps) to deliver innovative Google Assistant experiences on user devices.• Launched Assistant on Chromecast with Google TV (HD) and enabled internationalization in 33 countries• Obtained OK2Build approval for Assistant on Pixel Watch with 30+ team alignments and 6 risk mitigations• Instituted new OK2Concept process with x-PA roadshows, schedule consolidation, and risk identification• Streamlined team OKR reporting with leadership directions and achieved annual score of 0.9 (out of 1.0)• Inaugurated weekly scorecards with 20+ metrics to guide management awareness and product excellence• Automated bug hygiene management process and reduced over 80% (2,000+) stale defects in 4 months

Teach online/evening graduate courses on data-driven decision-making at a regional non-profit university; stimulate motivation and foster development among MBA students who are pursuing professional degrees and certifications.• Courses Taught: MBA 543 (Data-Driven Decision Making) | DA 565 (Data Life-Cycle Management)

Led PM/BD teams to collaborate with local Sales/FAE and Headquarter (HQ) for product solutions that leverage ASUS server portfolio and meet customers’ needs/requirements in Enterprise, Telco, and Cloud Service Provider segments.• Implemented a new dynamic server configurator based on customer requirements and logistics conditions

Architect cloud-based CPE Autonomous Management Platform (CAMP) utilizing industry standard CWMP/TR-069 protocols. Collaborate with OEM/ODM to ensure CAMP interoperability and TR-181 data model compliance of 5G/LTE Fixed Wireless Access (FWA) gateways throughout entire product lifecycles.

Lead OEM/ODM/SW vendors from concepts through prototypes to products for home 5G/IoT coverage solution and system optimization; provide tier-3 support, ensure user satisfaction, and develop upgrade schedules for in-market products.• Launched cloud-based Remote Management System (RMS) to govern Customer Premise Equipment (CPE)• Authored CPE Remote Management Technical Requirements Document (TRD) for device interoperability• Delivered RMS capacity expansion (100K -> 50M CPE) within 80% budget and 10% ahead of schedule• Integrated operational intelligence on RMS for service continuity and OPEX reduction of $50K /month• Certified remote management readiness for Linelink (VoIP adapter) and 5G/LTE Home Internet Gateways• Proposed autonomous carrier retail solutions and orchestrated POC with intelligent vending machines

Led Product Operations Support Team (POST) of 10 vendors to maintain post-launch program health for software app and services; defined, analyzed, and presented key performance indicators then made recommendation to leadership.• Developed new process (“POST UP”) that quantified vendor performance and raised team visibility• Defined/authored functional requirements and coordinated user tests for Coverage Maps 2016 Updates • Prioritized features and fixes for T-Mobile App based on customer feedback from multiple channels

Managed US telecom project team to develop, certify, release, and support mobile devices with tier-1 American carriers; drove internal teams, laboratories, factories, and vendors to ensure technical acceptance and market launch.• Acted as first/main point-of-contact for all stakeholders on all product-related inquiries/engagements• Launched 3 smartphones and 2 tablets with empirical improvements reducing time-to-market by 30%• Audited 3 overseas CMs before critical builds and provided on-site real-time decisions to achieve targets• Created/presented 2-year tiered product roadmap based on consumer insights and RFP requirements• Established PMO single-handedly from the ground up and recruited/trained/motivated 5 team members

Drove multi-company and inter-disciplinary team collaborations for new product introduction of consumer mobile devices involving BOM assessment, carrier certification, production ramp-up, go-to-market, and post-launch support.• Obtained technical/logistical approvals for Google Nexus 7 LTE with T-Mobile, AT&T, Verizon, and Telus• Researched/prepared/presented the PadFone X proposal that was selected by AT&T as a hero product• Established internal processes to align with carriers’ technical/quality/logistics/marketing requirements

Examined mobile hardware/firmware/software utilizing industry standard testing/logging tools to ensure proper RF communications pre/post-launch; interfaced with OEM to find root causes and to drive resolutions of technical issues.• Managed overseas OEM (HTC/Huawei/ZTE) to ensure on-time delivery of documentation and samples• Evaluated pre-production reports at different stages and drove OEM/CM to meet quality requirements• Enforced root cause analysis review prior to issue resolution and prevented multiple regression testing• Revised test cases to incorporate new requirements based on 3GPP/PTCRB/IEEE technical specifications• Proposed/created/standardized the Technical Requirements Document Database for centralized access

Coordinated technical information exchanges with international roaming partners under SLA; evaluated, initiated, and tracked internal engineering work orders with cross-functional teams to ensure customer roaming service continuity.• Authored industrial white paper describing network interoperability conditions/proposals under LTE• Synthesized large SS7 data and recommended a multi-tier roaming pricing model to senior leadership

• Prepared terminal images for remote deployment under Server 2003 environment• Resolved network issues such as IP conflicts, remote assistance, and security updates

• Integrated PCEP functionalities onto Ethereal (software network protocol analyzer) • Configured and evaluated Juniper M5 routers under optical GMPLS networks • Designed a software-based MPLS Traffic Engineering network simulator

• Managed computing facilities and provided computer-related assistance

• Assisted with assembly and investigations of semiconductor lasers in optical networks

• Taught a part-time credited course on Fundamental C Programming to a class of 16 students