Hold various roles in company. Responsible for vendor and partner relationships. Negotiated pricing and delivery schedules for products we OEM/ODM from China. Worked with our shipping vendor for quotations and transportation from China and domestically. We support services to other ISPs providing 24-hour call center for support, and a comprehensive billing system. Supported call center as a Tier-3/4 engineer. Interfaced with our customers and our call center manager to develop processes to be adhered to internally and for customers. Created internal Wiki documentation as well as documentation for our customers. Managed and supported multiple Freeswitch/FusionPBX. Facilitated and implemented FCC STIR/Shaken using TransNexus ClearIP. Managed and supported IPTV infrastructure. Provided QA and support for IPTV and IoT applications. Worked on setting up relationships with distributors and multiple vendors.• STIR/Shakeno FCCo USACo Certificate providerso Token providerso OCN providerso TransNexuso Selection of Tax/FCC reporting vendor• IPTVo Set-top Boxo BuyDRMo Flussonic• IoTo Thermostatso Door Lockso Access Control

Managed and supported IPTV infrastructure. Licensing of TV content from programmers. Requirement for DRM for TV content. Selected BuyDRM as our DRM provider and Flussonic as our media servers. Worked with all vendors interfacing to our engineering group. Provided QA and support for IPTV and IoT applications. Provided QA and support for IPTV and IoT applications.

Hold various role within company. Responsible for vendor and partner relationships. Negotiated pricing and delivery schedules for products we OEM/ODM from China. Worked with our shipping vendor for quotations and transportation from China and domestically. We support services to other ISPs providing 24-hour call center for support, and a comprehensive billing system. Supported call center as a Tier-3/4 engineer. Interfaced with our customers and our call center manager to develop processes to be adhered to internally and for customers. Created internal Wiki documentation as well as documentation for our customers. Managed and supported multiple Freeswitch/FusionPBX. Facilitated and implemented FCC STIR/Shaken using TransNexus ClearIP. Managed and supported IPTV infrastructure. Provided QA and support for IPTV and IoT applications. Worked on setting up relationships with distributors and multiple vendors.• STIR/Shakeno FCCo USACo Certificate providerso Token providerso OCN providerso TransNexuso Selection of Tax/FCC reporting vendor• IPTVo Set-top Boxo BuyDRMo Flussonic• IoTo Thermostatso Door Lockso Access Control

Hands-on, diverse, technical consultant providing cost-effective technologies and top-notch support. • Spoke via Skype to graduate class in Crisis Communications at the New York Institute of Technology, focusing on Community Involvement in Emergency Preparedness.• Volunteered, designed, installed, and managed multi-vendor, mixed wired and wireless network including Asterisk IP PBX & 3CX. Deployed PBX on Digital Ocean. Significantly cut all telecommunications costs over the last 14 years. Work around Comcast blocking of SIP traffic with alternate SIP & RTP ports to maintain service. Setup VLANs, QoS & special traffic management rules in Watchguard firewall, to improve network & voice traffic. Setup VPNs for remote access.• Sold & provided remote technical support for Watchguard firewalls for multinational company (U.S./India).• Sold, designed, & installed multi-vendor, fixed wireless network for local Alpaca farm. Devices included pan-tilt-zoom IP cameras, networked digital video recorder, routers, access points, & backhauls. Devices deployed include Mikrotik routers, Ubiquiti WiFi, Airlive IP Cameras.• Collaborated on design and testing of network infrastructure for new local startup:o VoIP and Data  Routing  VLANs Quality of Service (QoS)o Multiple VPN technologies (IPsec, SSL, PPTP, GRE, etc.)o User Access and Authentication: RADIUSo Multi-vendor solutions including: Mikrotik, Fortigate and Watchguard devices PBX Distributions:• Freeswitch / FusionPBX• PBX in a Flash / Incredible PBX• 3CX, VoIPNow, Asterisk/FreePBXo Multiple vendors for IP phones/ATAs: Grandstream Polycomo Researched & tested VM Virtualizers: VMWare vSphere VirtualBox Hyper-V Proxmoxo Fixed Wireless vendors Mikrotik Ubiquitio Researched CALEA compliance and implementation.o Wireshark packet capture and analysis• Beta tester for new services for local cable provider.• Beta tested new Grandstream Products

Tier 3 engineer providing support and trouble resolution for the Comcast Xfinity WiFi network. Act as facilitators when outages occur bringing all necessary groups in to resolve the issue(s). Come up with out of the box solutions to provide a good customer experience. Update documentation on group Wiki platform. Interface with multiple groups within Comcast regarding the XfinityWifi platform. Troubleshooting in the field using Netscout devices. Analyze tickets received to see If there are any trends that may need escalation/resolution. Part of a Tiger team resolving numerous issues regarding Opt-In/Out for public hotspots. Identified numerous issues with billing platforms and related databases and led group to resolve these issues. Worked with Business Unit to define procedures and responsibilities regarding XfinityWifi product and for escalations to our group. Tools Netscout, Splunk, Scout, Kibana, Slack, Haystack.

Onsite Contract Network Engineer for world-wide manufacturer of farm and industrial construction equipment through British Telecom. CISCO centric managed network including wireless, routers, switches, and firewalls. Maintain and support local network also including Siemens and Polycomm IP Phones. Work closely with various Helpdesks in troubleshooting problems. Improved, maintained and made consistent documentation for local and remote sites. Resolved numerous WiFi issues relating to phantom and rogue access points. Researched Fixed Wireless vendors for one location in Arizona that incumbent telco could not service.

Versatile Tier 2 engineering technician in managed services groups (DataTAC and Enterprise Security Operations Center) in this CLEC (Competitve Local Exchange Carrier).• Member of DataTAC escalation team increasing customer satisfaction/retention with Windstream/PAETEC, while providing first-class and timely resolution of issues.• Almost 100 Focused Recognition's from customers & peers for jobs performed. OWNed issues. Collaborated, took lead, with other peer groups to get customer issues resolved. Results were high customer satisfaction, retaining and converting many angry customers.• Audited Watchguard CPE firewalls and relicensing them with Watchguard directly, saving company thousands on license renewals over each of last three years, while migrating customers to Fortinet platform. Maintained operation of old platform during retirement and migration.• Published three documents, internally, for my peers from customer issues I resolved:o Duplicated Networks with Fortinet firewalls and Remote VPN dialupso Social Networks and Fortigate Web Filterso Fortigate Site-2-Site VPNs with Meraki Remote Peer• Managed and supported Watchguard CPE, Fortinet CPE and Cloud firewalls, as well as CISCO network-based firewalls. Trained on Fortinet CPE and Cloud products and Watchguard products. • Monitored and managed customer premise equipment (CPE) routers (CISCO, Adtran), CPE firewalls (Watchguard), various servers & other network equipment remotely & located in our co-location facilities.

PAETEC was absorbed by Windstream effective 12/1/2011, see above.

See Windstream/PAETEC above

Provided technical and customer support, from scheduling installations to troubleshooting problems, for Fixed Wireless Internet Service and Voice over IP provider, while working remotely from home office.• Researched & negotiated with vendors; network administration & design in a mixed vendor network.• Handled FCC Part 90 licensing, design and site surveys with Radio Mobile and other mapping tools.• Supported Asterisk IP PBX, Mikrotik hardware and RouterOS, Alvarion, Tranzeo and Trango hardware.• Created marketing and sales brochures, as well as published content for our training courses.• Tested and setup on-line (virtual) training (Moodle, GoToMeeting, elluminate Live).• Traveled to home office to assist with installations, network maintenance, training and sales.

Program Manager/Coordinator for seminars given in local area. Responsible for greeting and registering students & assisted seminar trainer with various tasks (Sales). Administrative Assistant for engineering firm doing administrative work such as typing documents (Word) from dictation or markups, spreadsheets (Excel), research on the Internet, faxes, answering phones, shipping. Secretary for University Relations and Registrar's Office of a PA State University. Edited & published daily electronic newsletter, entered department purchase requisitions into SAP, editing and publishing faculty job announcements to school web site and external publications.

Technical Consultant to startup Internet Travel & Property Rental business. Researched equipment, off-the-shelf software packages, online services (PayPal, Reservation & Booking systems, etc.), development in-house, potential business partners & affiliates.

On-Call substitute assisting school director & staff as necessary. Office and administration work, teacher's assistant. Following done during lunch break and on own time: Maintaining telephone key system & computers, created Food Inventory & Student Waiting List databases, proposed wireless infrastructure and other projects for school.

Custom Software development firm specializing in Document Management and Imaging, forms processing, barcode detection, workflow systems, Optical Character Recognition (OCR), custom operating system and scanner drivers. Product/Project Management, Technical Support & Customer Care, Network & Systems Administration, Web site Design & Administration, Bid Responses, Marketing, Sales, Vendor Relationships, Purchasing. Worked with engineering to respond to RFPs and RFQs, Negotiated pricing and shipping requirements for systems sold. Responsible for our Internet presence from web-site design to managing our in-house network.

Manufacturer of state-of-the-art Vending machines utilizing advanced technology. Designed and supported vending machine controllers using assembler and C. Implemented user-friendly machine operation with liquid crystal display, digital sound, and communications. Revamped diagnostic and factory test modules as well as test procedures for manufacturing. Responsible for department budget, purchasing activities and providing specifications to potential vendors. Negotitated pricing with vendors. Performed pre- and post-sales support. Dotted-line responsibility to manufacturing techs. Maintained Novell Network and Merlin PBX.

Retail sales of computers and office products including configuring systems for customer. Assisted customers afterwards with technical support of their purchases.

Manufacturer of Broadcast Industry automation systems and related equipment. Responsible for technical services and customer support for all product lines. Setup BBS for support of automation products.

Developed and supported an 8051-based Pay Telephone Monitoring System. Provided installation and technical support for deployed systems. Collaborated with hardware engineers providing test firmware during development and debugging.

Wrote complete Bell 8A1 server and clients deployed on a satellite-based x.25 network for client USDA migrating off telco-based infrastructure.

Wrote software for small portable terminals and POS (Point-of-Sale) devices, mainly all hardware related device drivers. Collaborated with hardware engineers with test firmware to debug new hardware. Worked to resolve issues with workaround software when manufacturers could not provide a solution for the problems encountered.

Provided engineering and design services team for remote TV news crews. Designed and managed a team of five engineers for two TV skyboxes for the 1984 Political Conventions. Specified and sourced equipment; worked with vendors, clients and interfaced with other production crews at the conventions. Negotiated pricing and delivery with vendors. Documented designs for archive and later support. Diagnosed real-time video feeds when on-site.

Developed terminal emulators for the following protocols: Bell 8A1, Univac U200, IBM 2265, IBM 3270, AT&T Dataspeed 40. Collaborated with hardware engineers with test firmware to debug new hardware. Provided technical support for deployed systems.