Leo Ochoa
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Leo Ochoa Email & Phone Number

Senior Proposal Manager | Revenue Operations (RevOps) & Scale at Culture Amp
Location: San Francisco Bay Area, United States, United States 7 work roles 1 school
1 work email found @cultureamp.com 1 phone found area 888 LinkedIn matched
4 data sources Profile completeness 100%

Contact Signals · 1 work email · 1 phone

Work email l****@cultureamp.com
Direct phone (888) ***-****
LinkedIn Profile matched
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Current company
Culture Amp
Role
Senior Proposal Manager | Revenue Operations (RevOps) & Scale
Location
San Francisco Bay Area, United States, United States
Company size
201 employees

Who is Leo Ochoa? Overview

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Quick answer

Leo Ochoa is listed as Senior Proposal Manager | Revenue Operations (RevOps) & Scale at Culture Amp, a company with 201 employees, based in San Francisco Bay Area, United States, United States. AeroLeads shows a work email signal at cultureamp.com, phone signal with area code 888, and a matched LinkedIn profile for Leo Ochoa.

Leo Ochoa previously worked as Senior Proposal Operations Manager, Revenue Operations at Culture Amp and Senior Operations Manager - Customer Experience and Support, GTM Ops at Culture Amp. Leo Ochoa studied at University Of California, Santa Cruz.

Company email context

Email format at Culture Amp

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{first}.{last}@cultureamp.com
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AeroLeads found 1 current-domain work email signal for Leo Ochoa. Compare company email patterns before reaching out.

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Profile bio

About Leo Ochoa

I love to be part of exciting and needle-moving challenges.

Listed skills include Sql, Mobile Devices, Business Development, Program Management, and 22 others.

Current workplace

Leo Ochoa's current company

Company context helps verify the profile and gives searchers a useful next step.

Culture Amp
Culture Amp
Senior Proposal Manager | Revenue Operations (RevOps) & Scale
Melbourne, Victoria
Website
cultureamp.com
Employees
201
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Company profile
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7 roles · 13 years

Leo Ochoa work experience

A career timeline built from the work history available for this profile.

Senior Proposal Operations Manager, Revenue Operations

Current
Culture Amp

Richmond, Victoria, AU

  • Recruited Internally
  • Project managed over 100 cross-functional proposals; multiple at a time withtime-sensitive deadlines and competing priorities; managing the entire proposal lifecycle.
  • Contributed to team's proposal ARR in 2022 by winning 33% of proposals.
  • Strategizing and building working rhythms with coaches and SMEs.
  • Building and maintaining team dashboards.
Apr 2021 - Present

Senior Operations Manager - Customer Experience And Support, Gtm Ops

Culture Amp

Richmond, Victoria, AU

  • Promoted
  • Analyzed and presented support channel trends to Exec team; analysis used to increase investment in chat as the primary support channel for the Support team.
  • Led the implementation of a new chat support tool; responsible for the vendor sourcing/contract, project management, change management, training materials, and development of new report dashboards.
  • Implemented team skill-based routing in Support tool improving teams resolution times.
  • Was the cross-functional lead between Customer Success, Product, Eng, Sales, Marketing, and other teams.
Apr 2020 - Apr 2021

Operations Manager - Customer Experience And Support, Gtm Ops

Culture Amp

Richmond, Victoria, AU

  • Owned, administered, configured, and implemented team dashboards.
  • Created end-to-end business process documentation for team.
  • Cross-functional lead and collaborator for team.
Oct 2019 - Apr 2020

Support Operations And Strategy Manager - Bike And Scooters

Lyft

San Francisco, CA, US

  • Promoted
  • Wrote playbooks/procedures that were used by 35 support agents to solve customer inquiries; resulted in a 23% improvement in ticket resolution time.
  • Mentored seven support agents; emphasized team camaraderie and team career development.
  • Problem solved and led the development of the internal dispatching tool used across 13 bikes and scooter markets; this tool was used over 60,000 times.
2018 - 2019 ~1 yr

Customer Experience Specialist - Flexdrive

Lyft

San Francisco, CA, US

  • Analyzed customer data.
  • Owned and coordinated key initiatives and projects that eliminate customer pain points.
  • Lead for international partner vendor teams.
  • Concentrated on process audits to identify areas for improvement.
  • Created and project managed CET resolution and help center content for everything related to Express Drive.
  • Acted as the voice of the user during internal/external team discussions.
2017 - 2018 ~1 yr

Support Operations Specialist

Udemy

San Francisco, CA, US

  • Key stakeholder during team transition from Desk.com to Zendesk.
  • Reported product bug to technical teams.
  • Advocated for our instructors on the Udemy platform through product improvements.
  • Partnered and worked closely with product and engineering teams at Udemy to resolve/improve technical user issues.
  • Analyzed user feedback for product team to reference.
  • Managed instructor product updates for the team by working closely with product team.
2015 - 2017 ~2 yrs

Manager, Customer Support And Customer Success

Orderahead

San Francisco, California, US

  • My responsibilities included implementing our support and customer success strategy by establishing support protocol for both users and clients, trained and managed new associates, improved merchant QC and QA.
  • Developed the support strategy by improving phone support and launching chat
  • Trained and mentored all support agents (7+ agents)
  • Scaled and improved our support QA and QC by documenting processes
  • Managed relationship with 40+ top clients
  • Collected user/restaurant feedback to help shape our product
2013 - 2015 ~2 yrs
Team & coworkers

Colleagues at Culture Amp

Other employees you can reach at cultureamp.com. View company contacts for 201 employees →

SG Sarah Gundlach Sarah Gundlach Colleague at Culture Amp Carlton, Victoria, Australia, Australia View → AR Alannah Reabrown Alannah Reabrown Colleague at Culture Amp Greater Melbourne Area, Australia View → DH David Hauser David Hauser Colleague at Culture Amp Greater Melbourne Area, Australia View → MB Marko Baros Marko Baros Colleague at Culture Amp Belgrade, Serbia, Serbia View → AB Andrew Bourque Andrew Bourque Colleague at Culture Amp San Francisco, California, United States, United States View → K( Khalidah (Liba) Boksh Khalidah (Liba) Boksh Colleague at Culture Amp New York City Metropolitan Area, United States View → DB Demario Bell Demario Bell Colleague at Culture Amp San Francisco Bay Area, United States View → RU Romesh Udalagama Romesh Udalagama Colleague at Culture Amp Greater Melbourne Area, Australia View → CF Christina Ferrara Christina Ferrara Colleague at Culture Amp Brooklyn, New York, United States, United States View → AA Akaash Arora Akaash Arora Colleague at Culture Amp Chicago, Illinois, United States, United States View →
1 education record

Leo Ochoa education

  • University Of California, Santa Cruz
    University Of California, Santa Cruz
FAQ

Frequently asked questions about Leo Ochoa

Quick answers generated from the profile data available on this page.

What company does Leo Ochoa work for?

Leo Ochoa works for Culture Amp.

What is Leo Ochoa's role at Culture Amp?

Leo Ochoa is listed as Senior Proposal Manager | Revenue Operations (RevOps) & Scale at Culture Amp.

What is Leo Ochoa's email address?

AeroLeads has found 1 work email signal at @cultureamp.com for Leo Ochoa at Culture Amp.

What is Leo Ochoa's phone number?

AeroLeads has found 1 phone signal(s) with area code 888 for Leo Ochoa at Culture Amp.

Where is Leo Ochoa based?

Leo Ochoa is based in San Francisco Bay Area, United States, United States while working with Culture Amp.

What companies has Leo Ochoa worked for?

Leo Ochoa has worked for Culture Amp, Lyft, Udemy, and Orderahead.

Who are Leo Ochoa's colleagues at Culture Amp?

Leo Ochoa's colleagues at Culture Amp include Sarah Gundlach, Alannah Reabrown, David Hauser, Marko Baros, and Andrew Bourque.

How can I contact Leo Ochoa?

You can use AeroLeads to view verified contact signals for Leo Ochoa at Culture Amp, including work email, phone, and LinkedIn data when available.

What schools did Leo Ochoa attend?

Leo Ochoa studied at University Of California, Santa Cruz.

What skills is Leo Ochoa known for?

Leo Ochoa is listed with skills including Sql, Mobile Devices, Business Development, Program Management, Account Management, Mobile Applications, Process Scaling, and Mentoring.

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