Oscar Leonardo Ramirez Rodriguez, Mba Email & Phone Number

Berlin, De

San Francisco, California, United States

We are the leading Nearshore Technology Solutions company. We architect and engineer scalable and high-performing software solutions to meet the business challenges of our clients.Using our tech expertise and cross-industry experience, we evolve digital transformation into digital acceleration. Our ultimate goal is to create lasting value throughout the entire digital transformation journey.With 2,500+ seasoned engineers in 36 countries, we provide time zone aligned services to empower Fortune 500 companies and leading brands. Working for clients like Google, Rolls-Royce, Johnson & Johnson, Pinterest, and ViacomCBS, we’ve been reimagining the tech landscape for over a decade.We are Digital Acceleration Experts.We are a company Powered by Technology and Driven by Talent.

Latam

• Project Management ► Coordinate and execute market research projects regionally and internationally and support any additional projects the agency requires. • Supervise the correct implementation, execution, and quality of all the research processes across different departments for the assigned market research projects.• Budget management for the correct execution of a market analysis project. • Client engagement, maintain a consistent engagement with clients, recollect need, suggest projects, and build research proposals, be the main point of contact for the client, provide consistent follow ups, and build rapport to increase client loyalty.• Carry out market analysis for the assigned projects, report building, dashboard building and present results to the clients.

Baltimore, Maryland, United States

• Executed and coordinated quantitative and qualitative analysis projects in the higher education markets in Brazil, Chile, the United States, Mexico and Peru. Adapting the studies to the needs dictated by the clients of Laureate universities.• Complete knowledge of planning, collecting and analyzing data from a market study (or multiple ones at the same time). Types of Studies and methodologies used: Brand Awareness, Satisfaction and NPS, Consumer profiling, Customer Journey, Community and online panel, Client Conversion Failure, Focus groups, etc ...• Delivery of market studies with complete understanding of market trends, providing strategic marketing advice on market opportunities through the results obtained.• Responsible for building a solid relationship with assigned clients (in each country), suggesting opportunities through studies, and following up on past projects and their impact.• Supervised the development of a new research product, from its early stages of development, until its dissemination to different clients and finally in the implementation and monitoring of the App created.

Baltimore, Maryland, United States

• Provide support performing tasks related to market research analysis. • Moderator for online market research communities. • Use research skills to find relevant and reliable higher educational information (such as education penetration rates, total enrollment figures and by public and private market and disciplines) publicly available in government website or other relevant sources• Use analytical skills to interpret secondary market assessment data to support geographic analysis.• Support team on developing, customizing, updating survey instruments from an existing template to fit a specific project needs• Analyze survey data on as needed basis, including Excel data.• Support the development of presentations from market research data to ‘tell the story.’

Tegucigalpa, Honduras

Part of a business line focused on financial services; responsibilities included:• Complete product knowledge to provide the most accurate resolution regarding business products and services.• Identify customers who would benefit from the additional services of the products and sell them to the customer.• Helped clients with complaints, product activation, and conflict resolution through critical thinking• Frequently acted as a substitute supervisor• Teamwork to achieve metrics such as NPS, Brand Promotion and QA.• Express empathy, active listening, positivity, and building rapport with clients.

Tegucigalpa, Honduras

• Supported IT department in the translation of physical documents to a new cloud based software.

Master Of Business Administration - Mba

Bachelor'S Degree, Marketing And International Business