Leo Lopes Email & Phone Number

Toronto, Ontario, Canada

• Produce daily, weekly, and monthly reports to upper management consisting of power consumption, temperature, humidity, and HVAC.
• Monitor BMS (Building Maintenance Software) from Delta Controls (enteliWEB) and Automated Logic (WebCTRL).
• Conduct daily checks and provide preventive maintenance support on critical components of the data centre including but not limited to ECU (Evaporative Cooling Units), PDU (Power Distribution Units), UPS.

Toronto, Ontario, Canada

• Collaborate with other equity traders on trade ideas, strategy development, and risk management.
• Power BI dashboard development for equity traders to provide statistics on overall performance which can be drilled down to individual trades.
• Additionally, dashboard also acted as a daily journal for equity traders to personalize notes and screen shots that interact with the main dashboard.

Greater Toronto Area, Canada

• Reduce Wireline Network Congestion by 30% to pre covid levels.
• Maximized relief program efficiency by providing highest congested CMTS report to project management, engineering, and operations.
• Creatively designed Power BI report to measure congestion relief program that lasted four months and relieved over 5000 CMTS’s.
• Various dashboards developed in Power BI/Splunk for Operations/Call Centre.
• Formulated KPIs for Wireline Access Network using DOCSIS IPDR counters.
• Developed worst offenders report automatically delivered to each individual Field Tech customized to their local area.

Greater Toronto Area, Canada

• New Product Development Rogers Ignite (IPTV).
• Lead cross functional team in formulating 30 KPIs to measure product performance for implementation and roll out phases.
• Accelerated implementation phase by designing a Business Objects report highlighting product readiness. (KPI, Data, Quality)
• Supported various strategic business units by designing customized reports.
• Prioritized ad-hoc analysis/reports to management at all levels.

Toronto, Ontario, Canada

• DTV Call Centre calls reduced by 40%.
• Deep dive into daily random call spikes led to innovative method to join customers calls to network topology.
• Initiative taken to automate the ETL and Reports so that Operations and Call Centre speak the same language. This method still used today.
• Created high level reports for Directors, VPs, and ELT weekly/monthly meetings measuring the wireless network performance.
• High level reports used to develop a national program with regional targets and action items to improve wireless customer experience.

Toronto, Ontario, Canada

• Reduced Travel Operating Expenses by 80%.
• Trained over 300 site techs across the country on wireless functionality testing to reduce departments travel expenses.
• Training came with live sessions and how to videos for future hires.
• Support wireless network deployment/expansion (2G, 3G, LTE) by testing network functionality before and after every hardware/software upgrade.

Toronto, Ontario, Canada

• Managed SMT (Surface Mounting Technology) process, loading programs for solder stencil, rapid mounting, fine pitch placement, and oven profiles units.
• Quality Assurance - Initialized Corrective Action Reports for repeated defects.

Toronto, Ontario, Canada

• Managed SMT (Surface Mounting Technology) process, loading programs for solder stencil, rapid mounting, fine pitch placement, and oven profiles units.
• Quality Assurance - Initialized Corrective Action Reports for repeated defects.

Certificate, Wireless Telecommunications

Advanced Diploma, Electronic Engineering Technology

Diploma, Electronic Engineering Technician