Lee Lucas Email & Phone Number

Borehamwood, England, United Kingdom

As the Head of IT at Factotum, a multi-disciplinary outsourcing company, I lead our IT division in delivering comprehensive, end-to-end support for our clients' IT needs. With a client-centric approach, I work directly with our partners to understand their unique technology landscapes and requirements. By building strong, collaborative relationships, I ensure that Factotum's IT solutions align with each client’s strategic goals, enabling their growth and operational efficiency.My focus is on creating innovative and reliable IT solutions that empower our clients to thrive, while ensuring their critical data and systems are protected. Acting as our clients' IT department, I manage a skilled and dedicated team providing tailored support - from BAU IT Service Desk assistance to advanced cybersecurity, digital transformation initiatives, and every IT requirement in between.

Hemel Hempstead, England, United Kingdom

Responsible for the IT Support team, we are dedicated to providing top-tier support to our clinical clientele. My role encompasses cultivating robust client relationships to align with and exceed business support needs.

London, United Kingdom

Evaluating business IT processes and systems, implementing strategic solutions to align the IT infrastructure with business objectives, enhance operational efficiency, and ensure scalability in tandem with the company's growth trajectory.

Borehamwood

Responsible for managing a multilingual IT team supporting stores and colleagues across multiple European territories, providing business and IT support to meet business demands.

London, United Kingdom

Responsible for managing and mentoring the IT team, ensuring cases logged by our internal customers are allocated the correct resources and resolved within defined SLA’s. Implement a “hands-on” approach, pro-actively reviewing support cases and seeing them through to resolution and/or supporting the IT team with complex cases/VIPs. Core IT infrastructure maintenance to ensure business systems remain secure, current to meet business requirements.

London, United Kingdom

Stand-alone IT Manager at the head office of a growing residential energy supplier. Responsible for all IT hardware, infrastructure, software, services and to plan the technology path the business adopts. Additionally, act as the sole point of contact for all staff related IT enquiries.

London, United Kingdom

With over 25 offices spread across London and the East Midlands, based at the London Head Office responsibilities were all encompassing. Managing a team of 6, maintaining on-premise servers & infrastructure, project planning and delivering an Office 365 cloud migration and supporting 350+ staff were key aspects of the role.

London, United Kingdom

The internal IT department was restructured and this new position was created. My responsibilities were focused on the network infrastructure and server estate. Head office was in London with several European satellite offices, there were a number of projects designed and implemented to streamline the way staff could work, including VDI using VMware Horizon View.

London, United Kingdom

Education record

Education record