Leo Murphy Email & Phone Number

North Attleborough, Massachusetts, US

• Develop and implement strategic operational plans that align with the company's overall business goals.
• Oversee all operational functions, including project management, field operations, safety, quality control, and logistics.
• Ensure efficient and cost-effective project execution by optimizing workflows, streamlining processes, and implementing continuous improvement initiatives.
• Manage project budgets and ensure on-time and on-budget project delivery.
• Build and maintain strong relationships with key stakeholders, including clients, subcontractors, and vendors.
• Lead and mentor a high-performing operations team, fostering a culture of safety, collaboration, and accountability.

• Provides Supply Chain consulting services in the areas of Logistics, Distribution, Inventory Management, Sourcing, and Project Management.
• Establishes metrics on every Customer "Facing" function (eg; Product, User/Online Manuals, Training, Invoicing, Delivery, Support, etc.), to improve Customer Experience and drive revenue growth.
• Develop, design, and analyze Customer surveys utilizing tools such as Survey Monkey to understand Customer perceptions and provide feedback to key internal stakeholders for action.
• Establishes Customer Relationship Management (CRM) programs and systems. Extensive experience in managing Support Centers and continuously improving Customer perception and Company reputation.
• Generates financial modeling to indicate Supply Chain "health" and identify strategic opportunities.

Avon, MA, US

• Full Operational responsibilities for US and China, including Profit and Loss accountability.
• Responsible for Supply Chain Management, Distribution, Logistics, Sourcing, and Customer Relations.
• Directs Manufacturing, including; forecasting, demand planning, capacity planning, production planning, and scheduling.
• Responsible for Distribution Center operations, as well as consolidation centers located in Asia and US.
• Responsible for global sourcing, including qualification, assessment, inspection and selection of new factories.
• Optimize In-Stock position & Customer Service Levels. Perform sku rationalization ensuring optimal inventory investment. Established inventory strategy improving margin and balancing risk.

Dublin, OH, US

• Global operational responsibilities including Logistics, Manufacturing, Materials Planning, Forecasting, Capacity Planning, Demand Planning, Transportation, Distribution and Quality.
• Managed Global Customer Support Operations in both US & EU Call Centers. Managed CRM programs.
• Developed and implemented strategies for supply chain & logistics infra-structure.
• Responsible for company-wide Quality programs and initiatives, including ISO registration.
• Implemented and configured Salesforce.com to provide a scalable base for managing Customer lifecycle.

Norton, MA, US

• Responsible for Supply Chain, Distribution, Logistics and Transportation. Managed Private Fleet Operations consisting of over 1k vehicles.
• Developed strategic logistics network infra-structure consisting of hub/spoke system, and consolidation centers.
• Developed and implemented value/turns based cycle counting program that increased accuracy by >15% and reduced "accounting shrink" by >6%.
• Implemented KPI Scorecard measuring inventory turns, supplier lead times, fill rates, on-time delivery, quality, production (# units picked /packed /replenished /shipped /stored, invoice accuracy, etc.)
• Conducted financial review of all sku's, identifying sales and margin contribution by Item & Customer. Revised margin on 15% of inventory base which was under-performing.
• Implemented new 360k sq. ft. Distribution Center. Deployed RF & voice recognition technology for receipt, put-away, replenishment, picking, packing and shipping. Implemented Radio Beacon zone tote routing/sortation.

Feasterville-Trevose, Pennsylvania, US

• Responsible for Distribution Operations, Supplier Management, Inventory Management, Replenishment and Global Contract Mfg.
• Managed Customer Support Center, utilizing Infor Customer Relationship Management (CRM).
• Established Line-Haul operations into UPS Hubs, enabling “Zone Skipping” (reducing cost), and extending Customer Order cut-off times, resulting in a competitive advantage.
• Managed Suppliers to drive improvement in cycle time, lead-time, fill rates, and on-time delivery reducing working capital requirements. Managed complex inventory base of over 50,000 sku's
• Directed implementation of two new Distribution Centers, including lease negotiation, design & set-up, system installation, equipment procurement, staffing, and training. Implemented Infor ERP.
• Created 3rd party business unit and revenue stream, providing distribution & fulfillment services to Customers needing services to store, pick, pack, ship, etc. We provided facilities, labor and systems.

Framingham, MA, US

• Awarded Thomas Stemberg award “exemplifying innovation and entrepreneurism that resulted in significant, sustainable sales growth”. Highest award within Staples. Mentioned in Staples' Annual Report and Fortune.
• Converted all Supplier Freight Terms on Master P.O.s from "Prepaid" to "Collect", providing control over ALL inbound freight and thus enabling generation of critical mass to reduce Transportation expense by >$11M YOY..
• Implemented Manugistics/BlueYonder Transportation Management System (TMS), integrated with E3 Slim/Trim Replenishment system resulting in $6M annual savings.
• Developed strategic logistics network infra-structure consisting of consolidation centers, Line-haul operations, multi-stop pick-ups, Service Delivery Operations, Lane Balancing (inbound with outbound), inter-modal.

Framingham, MA, US

• Managed Inbound Transportation & Outbound Store Deliveries.
• Performed Freight Bill Rating & Auditing. Filed over-charges.
• Managed Freight Claims.