Leo Murphy Email & Phone Number

North Attleborough, Massachusetts, Us

• Develop and implement strategic operational plans that align with the company's overall business goals. • Oversee all operational functions, including project management, field operations, safety, quality control, and logistics. • Ensure efficient and cost-effective project execution by optimizing workflows, streamlining processes, and implementing continuous improvement initiatives. • Manage project budgets and ensure on-time and on-budget project delivery. • Build and maintain strong relationships with key stakeholders, including clients, subcontractors, and vendors. • Lead and mentor a high-performing operations team, fostering a culture of safety, collaboration, and accountability. • Analyze operational data to identify areas for improvement and implement corrective actions. • Manage risk and ensure compliance with all relevant safety regulations and industry standards. • Contribute to the development and implementation of company policies and procedures.• Profit & Loss Responsibility

• Provides Supply Chain consulting services in the areas of Logistics, Distribution, Inventory Management, Sourcing, and Project Management.• Establishes metrics on every Customer "Facing" function (eg; Product, User/Online Manuals, Training, Invoicing, Delivery, Support, etc.), to improve Customer Experience and drive revenue growth.• Develop, design, and analyze Customer surveys utilizing tools such as Survey Monkey to understand Customer perceptions and provide feedback to key internal stakeholders for action.• Establishes Customer Relationship Management (CRM) programs and systems. Extensive experience in managing Support Centers and continuously improving Customer perception and Company reputation.• Generates financial modeling to indicate Supply Chain "health" and identify strategic opportunities.

Avon, Ma, Us

• Full Operational responsibilities for US and China, including Profit and Loss accountability. • Responsible for Supply Chain Management, Distribution, Logistics, Sourcing, and Customer Relations. • Directs Manufacturing, including; forecasting, demand planning, capacity planning, production planning, and scheduling.• Responsible for Distribution Center operations, as well as consolidation centers located in Asia and US.• Responsible for global sourcing, including qualification, assessment, inspection and selection of new factories. • Optimize In-Stock position & Customer Service Levels. Perform sku rationalization ensuring optimal inventory investment. Established inventory strategy improving margin and balancing risk.

Dublin, Oh, Us

• Global operational responsibilities including Logistics, Manufacturing, Materials Planning, Forecasting, Capacity Planning, Demand Planning, Transportation, Distribution and Quality.• Managed Global Customer Support Operations in both US & EU Call Centers. Managed CRM programs.• Developed and implemented strategies for supply chain & logistics infra-structure. • Responsible for company-wide Quality programs and initiatives, including ISO registration. • Implemented and configured Salesforce.com to provide a scalable base for managing Customer lifecycle.

Norton, Ma, Us

• Responsible for Supply Chain, Distribution, Logistics and Transportation. Managed Private Fleet Operations consisting of over 1k vehicles.• Developed strategic logistics network infra-structure consisting of hub/spoke system, and consolidation centers.• Developed and implemented value/turns based cycle counting program that increased accuracy by >15% and reduced "accounting shrink" by >6%.• Implemented KPI Scorecard measuring inventory turns, supplier lead times, fill rates, on-time delivery, quality, production (# units picked /packed /replenished /shipped /stored, invoice accuracy, etc.)• Conducted financial review of all sku's, identifying sales and margin contribution by Item & Customer. Revised margin on 15% of inventory base which was under-performing.• Implemented new 360k sq. ft. Distribution Center. Deployed RF & voice recognition technology for receipt, put-away, replenishment, picking, packing and shipping. Implemented Radio Beacon zone tote routing/sortation system. Utilized narrow aisle wire guided equipment.• ERP implementation project co-leader. Subject Matter Expert for Warehouse (WMS), Transportation (TMS), Inventory (IMS) and Manufacturing Resource Planning (MRP) modules.

Feasterville-Trevose, Pennsylvania, Us

• Responsible for Distribution Operations, Supplier Management, Inventory Management, Replenishment and Global Contract Mfg.• Managed Customer Support Center, utilizing Infor Customer Relationship Management (CRM).• Established Line-Haul operations into UPS Hubs, enabling “Zone Skipping” (reducing cost), and extending Customer Order cut-off times, resulting in a competitive advantage.• Managed Suppliers to drive improvement in cycle time, lead-time, fill rates, and on-time delivery reducing working capital requirements. Managed complex inventory base of over 50,000 sku's• Directed implementation of two new Distribution Centers, including lease negotiation, design & set-up, system installation, equipment procurement, staffing, and training. Implemented Infor ERP.• Created 3rd party business unit and revenue stream, providing distribution & fulfillment services to Customers needing services to store, pick, pack, ship, etc. We provided facilities, labor and systems.

Framingham, Ma, Us

• Awarded Thomas Stemberg award “exemplifying innovation and entrepreneurism that resulted in significant, sustainable sales growth”. Highest award within Staples. Mentioned in Staples' Annual Report and Fortune magazine. Conceptualized, developed and rolled-out Staples “Ship Center”.• Converted all Supplier Freight Terms on Master P.O.s from "Prepaid" to "Collect", providing control over ALL inbound freight and thus enabling generation of critical mass to reduce Transportation expense by >$11M YOY. Established core carriers with advantageous volume discounts, consolidation centers, Line-hauls, etc.• Implemented Manugistics/BlueYonder Transportation Management System (TMS), integrated with E3 Slim/Trim Replenishment system resulting in $6M annual savings.• Developed strategic logistics network infra-structure consisting of consolidation centers, Line-haul operations, multi-stop pick-ups, Service Delivery Operations, Lane Balancing (inbound with outbound), inter-modal ops., etc.

Framingham, Ma, Us

• Managed Inbound Transportation & Outbound Store Deliveries.• Performed Freight Bill Rating & Auditing. Filed over-charges.• Managed Freight Claims.