Leonardo Santos Email & Phone Number

Austin, Tx, Us

Austin, Tx, Us

Austin , Texas, Us

Austin , Texas, Us

Austin , Texas, Us

• Architecture ownership of Customer Purchase value chain• Technical leadership for a group of 8 product teams and 70 engineers• Technical oversight of Salesforce Sales Cloud, Revenue Cloud (CPQ), B2B Commerce, and respective integrations and adjacent platforms

Austin , Texas, Us

• Tech lead for Quoting IT Team. Led transition from Oracle Quoting into Salesforce CPQ • Architecture coordination for CPQ program, collaborating with tech leads and enterprise architecture to deliver a holistic solution and implementation of Salesforce CPQ• Project Manager for DevOps RFP to further modernize Salesforce SDLC and establish automated end-to-end testing strategy and platform• Champion of Salesforce at NI. Defined, established, and evangelized refreshed ALM process, sandbox strategy, Apex unit testing best practices, and patterns on both declarative and programmatic automation• Leader of the Salesforce Chapter (community of practice)

Austin , Texas, Us

• Tech lead for Customer Support IT Team. Technical oversight of application portfolio comprised of over 30 customer and agent tools• Led transition from Oracle Service Requests into Salesforce Service Cloud Cases, including design and implementation of bi-directional integration for coexistence period• Designed and implemented integration between Oracle Territory Management and Salesforce Account Management (Sales Cloud)• Project Manager for DevOps initiative to modernize internal Salesforce SDLC through source-driven development, pipeline automation, and Salesforce DX adoption• Founding member of the Salesforce Platform Team, responsible for defining coding standards, best practices, design patterns, core libraries, and onboarding strategy for the platform

Austin , Texas, Us

• Executed first large-scale Oracle EBS Customer Install Base implementation in the world, including identifying issues and submitting code fixes to the vendor to be later rolled out as product patches• Designed and implemented custom data migration engine to merge, reconcile, and resolve over a billion Oracle EBS Install Base and Service Contracts records from two instances into a single one• Evaluated, redesigned, and refactored over ten years work of Oracle EBS Install Base and Service Contracts customization footprint• Member of Business Application and Architecture Team, responsible for Oracle ERP architecture, coding standards, core libraries, and platform roadmap

Austin , Texas, Us

• Implemented Oracle APEX-based application to manage National Instrument's LabVIEW certification program• Built and maintained IT application portfolio for Customer Education business area

• Relocation to the US• Pursuit of English proficiency and bachelor's degree in Management Information Systems

• Designed and implemented key operation processes and controls at this logistics start-up• Led implementation of internal ERP, CRM, and contact center systems• Oversight of IT, Finance, Accounting, and Human Resources departments

• Established company-wide process mapping and documentation program• Defined cost control and budget management strategies• Managed investor and partner relationships

• Oversight of I&O and Apps IT teams• Led implementation of homegrown ERP system• Led initiative to modernize CRM and contact center systems

• Modernized reporting and analytics infrastructure• Partnered with IT to implement real-time mobile-based sales application• Designed internal controls and processes for Sales & Marketing department

Bachelor Of Business Administration (Bba), Management Information Systems

Bachelor Of Business Administration (Bba), Business Administration And Management, General

Intensive English Program, English Language And Literature

Specialized Coursework, Information Technology