Leonardo Jurado Rodrigues Email & Phone Number

State Of São Paulo, Brazil

São Paulo Area, Brazil

Manage relationships with sources and content partners related to ingestion operations; onboard new sources and content partners to the ingest operations process; investigate difficulties with data ingestion and find applicable solutions; locate differences between source data and ingested data; ensure ingest operations process works smoothly (fix errors, improve parsers) and troubleshoot as needed; issue technical instructions and communicate with developers; understand editorial issues and have the ability to accurately describe and convey the information to engineers and programmers; translate technical details to the Content team; improve quality of data received; identify areas for improvements in the ingest operations process and the Content workflow; communicate market trends, challenges and improvements to the Content team; ad hoc project work.

São Paulo Area, Brazil

Research, translation and creation of entertainment content for the main TV channels and providers, reaching over 100 million consumers worldwide, with an emphasis on Brazilian TV lineups. Such contents include summaries for movies, documentaries, specials, TV shows and episodes. I have also taken on Rich Media & content acquisition activities (image collection for electronic guides), in addition to having created and implemented data-related Quality Assurance practices and processes to support the editorial team.

São Bernardo Do Campo, São Paulo, Brazil

Go4Green Jr. Project Manager working for the End User Computing (EUC) Tower, Vale account. Operational changes/Non-Standard Service Requests, operational metrics, engagement in Steady State initiatives (Print Support Matrix, E-Survey, server decommissioning, hardware refresh reports). Governance for Service Improvement Plans, Statement of Work reviews, DAIR action items, Zero Stock initiatives, escalation lists.

São Bernardo Do Campo, São Paulo, Brazil

Scheduler/Migration Coordinator/Site Lead Assistant on the Messaging project for the Vale account, which has already migrated over 30 thousand users from Lotus Notes to Outlook 2010, in several offices around the world. Precise and daily controls on migrations and reschedule requests, validations on different data sources, follow-ups on pre-checks, frequent interactions with Business Focal Points and field technicians, support to troubleshooting.

São Bernardo Do Campo, São Paulo, Brazil

Fully allocated on Vale’s Forest Program, with the purpose to minimize the impacts brought by the new contract on the Service Desk. Besides creating presentations and running tests, I delivered training sessions on the HP Service Manager tool to over 100 agents in Brazil and Canada. Also provided assistance to the Knowledge Management team, by creating templates and ticket categories.

São Bernardo Do Campo, São Paulo, Brazil

First level IT, applications and telephony support to Vale users in Brazil and abroad, with focus on quality, productivity and customer satisfaction. Interacted with the supervisors in order to review scripts/checklists, and temporarily worked as backup for a Delivery Lead.

Bachelor'S Degree, System Analysis And Development

Lato Sensu Specialization, Cultural Journalism, Grade A

Bachelor'S Degree, Communication (Journalism)

Final paper: "Cinecult - Website specialized in alternative movies". Additional Studies: Art History.