- Led CoE for C3 AI top strategic account implementing industrial AI/ML applications at scale

- Responsible for sales enablement, business strategy, and customer technology solutions for Bolt Data Connect IoT solution and Field Service implementations.- Led and influenced team members on SaaS practices related to sales, marketing, product, and support

- Secured contracts with the company’s first 40 customers- Created new sales enablement training programs for SDRs and AEs- Sales engineer - Designed and presented customer demos as part of selling cycles- Published thought leadership articles and presented at various trade show events to promote brand and product awareness- Presented products to venture capitalists to showcase company milestones and future projects- Established partnership with AWS which led to obtaining partnership certification within the marketplace listing

- Joined as part of the founding team, leading customer success, sales engineering, and business development sales- Implemented customer apps to meet their requirements- Onboarded and enabling customers to build their own apps using Appify's full suite of no-code tools.- Established and maintained platform information and security policies- Created and published Appify's product documentation - Managed offshore support and implementation team- Document and prioritize product defects in Jira with the engineering team- Tested and documented new product features for coming roadmap releases

Responsible for all aspects of building, mentoring, and managing a high-caliber team of implementation professionals: Sr. Project Managers, Technical and Solution Architects, Consultants, and Developers. Manage budget and overall delivery of regional customer consulting engagements. This responsibility includes client satisfaction, delivery operations, recruiting, staff development, and services estimation. Liaise and support partner resources on engagements. - Led and developed the first Connected Field Service & IoT delivery practice with lighthouse customers.- Developed an integration practice focused on field service.

Responsible for all aspects of building, mentoring, and managing a high-caliber team of implementation professionals: Sr. Project Managers, Technical and Solution Architects, Consultants, and Developers. Manage budget and overall delivery of regional customer consulting engagements. This responsibility includes client satisfaction, delivery operations, recruiting, staff development and services estimation. Liaise and support partner resources on engagements.• Manage a team of eight direct reports, leveraging over 40 internal global resources, and work with more than 100 partner resources to implement Salesforce.com and ServiceMax in complex global corporate environments.• Leading new and strategic practice initiatives team to support IoT and Connected Field Service delivery applications.• Recruit, onboard, mentor and support implementation team resources.• Utilize internal and partner resources to deliver an average of 10 - 12 parallel enterprise implementations, including strategic accounts.• Manage the resourcing of Enterprise Regional projects with internal and partner resources.• Partner with the Sales Team to provide support in the presales cycle and co-develop account plans and strategies.• Partner with Product, Engineering, Sales and Marketing to drive continuous improvements to our delivery offering.• Ensure customer success and satisfaction serving as an executive escalation point on projects.• Report practice metrics to senior management on a weekly basis including professional services monthly operational reviews.

Leading implementation of enterprise level ServiceMax projects using 3i methodology to the following industries: Industrial specialty equipment, Energy Management, Healthcare, Life Sciences, Aviation and Oil & Gas.

Responsible for selecting and leading the global implementation of the first equipment service management system in DuPont utilizing cloud computing technology, SFDC. Collaborated with global business and IT teams to develop business strategies to deliver a successful launch and complete business integration.• Successful deployment of Saleforce.com with app exchange solution, ServiceMax to NA, LA, EMEA and APAC regions.• Managed international third party IT development team to deliver project requirements.• Managed project budget, held timely executive review meetings, vendor management and people management.• Developed and managed a global SFDC equipment business support structure with direct responsibility for global and regional key user teams in USA, Germany and Mexico.• Led change management initiatives to drive 100% adoption of new system (200 users globally; ten different functional teams)• Created standardized global reporting and metrics based on business requirements.• Demonstrated system ROI ($1MM is savings YOY) by improving equipment MTBF, streamline processes, depot repair tracking, real time problem trend analysis, and detailed cost accounting analysis including a reduction in warranty leakage.

Managed all manufacturing and engineering for globally commercialized equipment - Cyrel® FAST TD1000 product line. Acted as a Subject Matter Expert (SME) and main escalation point for service issues globally. Improved equipment software by developing and leading a global standard, eliminating multiple legacy versions. Also led hardware improvements based on customer and field feedback in order to drive continuous improvements in reliability and performance.• Routine visits to contract manufacturer to drive quality improvement initiatives. • Created and presented metric data in quarterly quality review meetings to contract manufacturer. • Conducted global service training to all service engineers and global regional specialists. • Maintained and developed call center equipment metrics.

Responsible for manufacturing, product support and development for a commercial industrial textile digital printer - Artistri® product line. Selected to develop a global product support and consulting group to drive sustainable growth in a new digital textile printer and inks venture.• Provided direct, on-site consulting to customers worldwide to drive digital growth (30% - 40% of international travel to all regions). • Consulted third party suppliers and dealers to improve their technical skills to better support their customers. • Worked closely with ink R&D chemists to convey the voice of the customer and investigate escalated ink & chemistry issues. • Developed three level training program for global service engineers: introductory, advanced and train the trainer programs. • Created a global warranty program, which amounted to $500,000 in warranty claim savings the first year implemented. • Wrote test plans for print engineer and technician groups.