Responsible for Protheus ERP management, focused in best practices and processes adherence,returning from a highly customized and malfunctioning environment.Considerable cost reduction related to IT assets management, mainly ERP maintenance and mobile phone agreements.IT infrastructure management: virtualized servers (VMware ESXi), PBX centrals (SOPHO iS3000), firewall (FortiNET)

• Planning and execution of system implementation projects.• Training and guidance to system users, both operators and managers.• Business analysis, requirements gathering and definition, coordination between business needs and technical/development team (offshore, Spain).• Technical support for 30+ clients - both remote and on site.• Close relationship with sales representatives, providing technical expertise during software demonstrations and during key negotiations.• Main responsibilities are: backlog management, coordination between business needs and technical team, training and technical support to clients, metrics and SLA, planning and coordination of projects.

• Final rotation of ITLDP Program. Working with Global Web Support team within Application Services structure.• Manage $1M in contracts under the web portfolio in J&J. Supporting business partners from Enterprise Services and IT Services.• Managing business expectations and needs along with the technical team (offshore based in India).• Main responsibilities are: backlog management, business requirements to technical translation, support to the offshore team, reports, metrics, project management (timelines, resource allocation, etc), and contracts negotiation.ITLDP – IT Leadership Development Program | 2011-2013 | JOHNSON & JOHNSON• International experience, multiple cultures, leading remote/virtual teams.• FPx - Flawless Project Execution

- Recruited to find a new ERP for this fast growing company, keeping in mind it’s directors ideas and objectives. The focus was a mid-sized ERP supplier in order to ensure a better relationship between Grupo Facholi and the supplier.- In the first stage, all the basic customizations and training needed to make the company work were done.- In the second stage, the focus was to bring new and better information to the board of directors, adjusting and tuning the BI module of the ERP.

- New ERP functionalities development;- ERP users support; - Programming language: MUMPS;

- Implanting new systems;- Development of custom solutions for clients;- Programming language: MUMPS