Leo (Minh Nhat) Tran Email & Phone Number

Adelaide, Sa, Au

Modbury, South Australia, Australia

• Communicate with clients, building relationships, and provide solutions for clients by phone• Meeting operation and business requirements while continuously achieving KPIs • Active listening to customers with great patience and care, with deep understanding and compassion for clients' struggles and their difficult situations, resulting in a high - very high Customer Satisfaction Score (CSAT). This has been a continuous upward trend.• Proficient in SalesForce, can confidently and efficiently navigate between a large quantity of articles and resources. Combined with a strongly built and acute memory, and a deep understanding of the process, capable of providing clients with a thorough solution.• High-level data entry, including adherence to strict guidelines and instructions to ensure client privacy and integrity compliance. Experienced user and proficiently access cross-platforms and departmental systems including Content Manager (TRIM), ICSE, ICSE OFFSPRING, MainFrame, etc.• Proficient in all processing work types available, including International Movement Records processing, Passport Update processing, etc. required focus and a high level of attention to detail, and accuracy.• Entrusted with all specialist lines, including Escalation enquiries, Customs, TRS, etc. and especially the Feedback line where the ability to handle frustrated complaints and suggestions from clients is required.• Providing technical support for individual and organisational clients, including troubleshooting systems issues, password resets, and various walk-throughs. Thus requires effective communication skills, specific descriptive instruction and a clear verbal communication style.

Modbury, South Australia, Australia

Responsible for analysing, monitoring, and evaluating the function of the workforce centre by monitoring activities on a real-time basis, including:• Monitoring multiple metrics in real-time to ensure necessary actions are taken• Ensuring day-to-day operations are running smoothly, while able to balance cost and headcounts to achieve Key Performance Objectives• Pre-planning of training, leave and other activities to ensure target staffing is met each interval• On-the-day management of staffing, including requests for additional hours, leave, and off-the-phone activities to ensure optimal performance to forecast• Answering UPL calls and taking necessary action to have adequate staffing at all intervals• Creating and presenting staffing files for all internal and external stakeholders• Analysing, forecasting, taking pre-emptive actions and providing insights on further actions required to ensure 2-week lead time smooth operations• Produce and analyse Intra-day reporting to stakeholders• Break optimisation and allocate processing workload• Communicating and supporting the wider team with various tasks via multiple channels

Adelaide, South Australia, Australia

• Communicate with clients, building relationships with clients by email and phone• Taking payments over the phone• General office tasks, data entry, scanning, etc.• Follow up unpaid invoices from customers• Provide technical supports for the team and office, fixing computers and glitches

Adelaide, South Australia, Australia

• Receiving inbound calls, scheduling , and answering multiple queries in a timely manner• Cash handling, EFTPOS & credit card payments, close-of-day banking, weekly & monthly banking• Prepare weekly & monthly financial reports, accounts, and other business metrics• Keeping up-to-date of the bad-debts database, follow up with these accounts and thus seeing a reduction of overall bad-debts• General data entry, including MYOB, import x-ray imaging and maintaining patients & clients database

South Australia, Australia

• Research, forecast and assist company manager with making informed business decisions• Communicate, negotiate with suppliers and customers to facilitate trading activities• Coordinate between parties to ensure timely operation• Solving problems and issues as they arise• Prepare documentation, organising financial documents and keeping records of transactions• General office tasks, data entry, scanning and filing

Washington D.C. Metro Area

1. Managing database including customer records and financial related information2. Design and customize ads3. Design and implement advertising campaigns4. Building customer relationship and sales (call and email)5. Many administration tasks6. Managing online media tools including facebook page, twitter, etc.7. Modify website's contents

This is a project that I have been participate in for JongLa. My main task was Strategic Consulting, including business plan & marketing strategy development, and also communication strategy. Moreover, I have also consulting JongLa about Brand development, and developed brand strategy. That was basically almost every aspects of the business because the goal was to improve the performance of JongLa.I and my team has carried out a good research with many good statistic findings and suggest which country that JongLa should expand the business to.

Kupongiraamat - The Coupon Book is a small, startup business where the owner of the company would like to find out ways to improve her business. So I and my team not only carried out a research and provide Kupongiraamat with new ideas but also suggest solutions and how to actually implementing them.The owner of the company was not only very satisfied about the result of the project but also our team had achieved the highest grade from the supervisor.

I also had a project where our team doing a research for a The China Desk (TCD). This is a Dutch company that is trading in China with a variety of products. We not only help them with small suggestion like how to modify their website but also the big changes like which industry gave them the most return and profit so they can spend more effort and focus in these markets. We had not only done a research for them but also provided them new customers and trade partners. The owner of the company was very satisfied with the project.

Bachelor Of Commerce (B.Com.), Accounting

Bachelor, International Business And Management Study

Activities and Societies: ISA - International Student Association, SMA - Student Management AssociationBeside my major which is.

Bachelor Double Degree, International Business

Activities and Societies: ESN-Helga

Education record