Leonel Torres Email & Phone Number

San Jose, California, United States

San Francisco Bay Area

Assessed customer needs to plan and utilize the available resources to reach their travel goalsResponsible for overall customer service and follow up action plan for unqualified renters with action plan to improve their qualificationsManaged an office of 5 employees, reaching customer service satisfaction above corporate averageDeveloped and executed.

San Jose State University

Served and supported the academic success of underrepresented, first generation, probationary as well as soon to be disqualified studentsTracked student progress using Excel to document, set appointments, gather data and reported progress of academic achievementStrategized with staff using university resources and database tools to advocate for student.

San Jose State University

Provided academic support for all undergraduate coursesUsed student database management system (MySJSU) and GradesFirst to track student progress as well as analyze areas of academic improvementManaged, planned, and prepared for a caseload of 25 students per semesterCollaborated with mentors, academic advisors and staff in developing workshop and events

National Hispanic University

Communicate with students effectively regarding their academic endeavors. Academic support in subjects such as biology, chemistry, and physics, and calculus. Organizing and prepping materials, working well with co-workers and other staff for optimal job completion and for improvement. Cambridge Master tutor certified.

Telemarketing/customer service: Answering and calling to inform people about the Minh Duong campaign.

Bachelor’S Degree, Business Administration And Management, General

Activities and Societies: Chicanx/Latinx Student Success Task Force Groupo FolkloricoLuna y Sol Latino Business Student Association

Associate’S Degree, Math And Science

Activities and Societies: Soccer team