Product Manager | Story-Teller | Go-to-Market Specialist Strategy to Execution: Led product strategy using the Discover-Build-Measure-Learn approach, driving a 50% increase in customer acquisition and a 75% boost in revenue. Focused on key questions like "Why should we build this?", "Who is using it?", and "How can we improve?" Communication: Spearheaded internal and external communication strategies, defining, enabling, and streamlining the process for feature releases, ensuring alignment across teams. Sales Training & Enablement: Developed and led comprehensive training programs for onboarding new sales hires, ensuring a deep understanding of the product. Innovation: Pioneered the integration of a generative AI-based chat assistant into Mimeo Digital, enhancing customer support and automation capabilities. User Experience: Contributed to and reviewed UX design systems, optimizing user journeys and improving overall customer satisfaction.

Responsibilities - product life cycle management for a FMCG Retail product (B2B)Achievements - 1. Multiple feature releases from conception to release within weeks.2. Streamlining support process for Operations and Sales-Operations teams.

Product Owner for the B2B settlement solution - - Mapped the customer and business requirements into product features (meetings, interviews, discussions with users)- Conducted detailed business analysis meetings to gather the requirements and documented and finalized the proposed solution with the customer.- Analysed the market segments to create a 3 year product strategy (define the TAM,SAM,SOM)- Created the business plan and presented it to the ELT (3 year P&L plan, investments required)- Created and maintained the roadmap strategy for the product- Prioritized the features and planned them into releases.- Liaised with the software architects into detailing out requirements into user stories.- Finalized the user interface elements required for the new features to be developed.- Built the product documentation and helped in the creation of marketing material.- Trained and enabled the pre-sales and sales teams on existing and new features.- Directly supported the sales activities (RFP responses, customer demos)- Created thought leadership articles- Interacted, discussed, reviewed the sales pipeline with the account/sales teams

- Supported the Pre-sale team for RFP responses on all technical and product queries.- Supported the Product Manager in mapping requirements into product features.- Brainstorming product road-map features with the Business Line Management team.- Designed the new features to be added to the product.

Senior Systems Integration and Test Specialist.- Responsible for the overall Quality of release delivered to customer.- Defined and executed the test strategy for the releases.- Aligned the testing processes of the newly acquired product into our standard ISO process.- Timely and efficient L2 support for the deployment / care teams, as well as customers.- Reduced overall bug fix time taken by introducing a standardized template for bug reporting and fix details.- Defined and executed performance and load tests to ensure stability of the builds.- Lead and mentored the testing team.- Seamlessly took over the testing activities of the newly acquired product.

Product Verification and Delivery specialist - II- Upgraded customer to a latest release with zero issues.- Providing L1/L2 support to customers and Deployment/care teams.- Defining and executing the test strategy for releases.- Defining and maintaining the test cases, and automating it by the use of scripts.- Preparing and updating the release notes.- Deployment of applications at production sites.

System Integration and Test Engineer - I- Preparation of test cases and execution.- Running end to end call flows (integration to other modules)- Automation of deployment steps, using Unix scripts- Analyse, reproduce and provide details for production issues, to development team.- Retest, validate, verify bug fixes before releasing build to production.