Leonardo Velasquez, Jr Email & Phone Number

Quincy, MA

• Responsible for managing the company IT obsolescence program
• Created processes to support corporate policy on IT asset obsolescence
• Developed and wrote Standard Operating Procedures for processes
• Created support systems to track artifacts, actions, and data
• Interface with business application teams and infrastructure teams to bring areas into compliance

Braintree, Massachusetts

IT Compliance

Quincy, MA

• Developed 4-member technical writing team resulting in formalized SLAs and SOPs utilized by outsourced support vendor resources and auditing increasing quality of service from the vendors.
• Implemented enhanced monitoring tool analytics reducing 84% reduction impact of Major Incidents from 7 in 2016 to 1 in 2017 improving infrastructure availability to the user base.
• Created Real Estate/IT automated global process reducing estimate deliverables turnaround time from 30 days to 10 days providing timely information to executives on new office costs for go/no go decisions.
• Served as application program manager for Windows 7 implementation tracking over 3000 internal and vendor applications for certification completing operating system conversion for SSC.

Quincy, MA

• Adapting to new business conditions oversaw 40 full-time IT employees and contractors, supporting 5000+ APAC employees located in over 9 offices, data centers, and disaster recovery sites.
• Established SLA, support metrics reporting, KPIs, escalation processes and status reports increasing resolution problem times by 50% from 10 days to 5 days improving production system availability.
• Brought a $1.5 million PC refresh hardware program back on track for completion which was required in preparation for Windows 7 implementation and operational support outsourcing initiative.

Quincy, MA

• Designed and implemented Microsoft Office Communications Server R2 for 30,000+ user base globally incorporating business input through pilot tests resulting in the introduction of collaboration to work culture.
• Through challenging design engineers and implementation team completed project 40% under budget finishing at $300,000 under the estimated vendor cost of $500,000.
• Reduced Email storage space by approximately 10 to 20% as shown by KPIs through MS OCS adoption.
• By innovation and driving the teams, completion of the project listed as one of the CIO Office’s top five initiatives supporting the new corporate work strategy.

Boston, MA

• Developed and mentored an end user support and server group of 10 FTEs and consultants for 3000 users distributed over 3 distinctive Boston offices improving the quality of support as recorded in user surveys.
• Through organizing staff and building standard processes completed 2000 user department moves between corporate offices over 2 years improving quality of service.
• Throughout a severe network outage, kept communications open with business units by deploying staff so that immediate priorities could be updated as necessary; recognized by CIO Office for extraordinary efforts.

Quincy, MA

• By developing project plans, driving IT teams and vendors, and establishing relationships with impacted business areas, completed 1st SSC Eastern Europe joint venture via build out of Poland office, avoiding potential.
• Awarded technical award from ComputerWorld in 2008 for this project (known as “Zero Footprint”) for completing this first Eastern Europe joint venture for SSC.

Quincy, MA

• Governed and built a 15 person team controlling desktop inventory and IT security, virus protection, software deployment and maintenance globally to 30,000+ global internal customers to improve delivery of various.
• Designed and implemented the first global infrastructure of MS Systems Management Server (SMS) which reduced 10 separate and dispersed SMS infrastructures around the company to 1 standard infrastructure saving.
• 90% reduction in software delivery time to global market from 3 weeks to 2 days giving the business access to cutting edge applications on a timelier basis.
• Recognized by Human Resources as having one of the lowest turnover percentage of staff through mentoring, training, communication and team leadership.

Quincy, MA

• Created desktop and server teams (20 member staff) supporting 5000 Mutual Funds Division users and various clients globally maintaining stability of network and application availability.
• Authored support standards with reporting desktop and server managers utilizing industry standards to maintain consistency in daily operations.
• Assured 100% of the daily support calls were responded to by support team via visits or minimally a phone call response to provide quality customer support at all times.
• Team supervision of software, desktop and server infrastructure installation at client sites globally to assure high quality was always incorporated in the work.
• Supported executives both within offices and with remote home set ups to make sure they had access to business information and communications at all times.

Quincy, MA

• Designed technical approach to network upgrade, moving from the XNS protocol to the TCP/IP protocol, using scripts and automation to shorten the conversion time and assure quality of work.
• Conducted teams during off hours work for approximately one year to complete conversion while also maintaining first shift responsibilities.
• Reduced by 66%, Mutual Funds software distribution from 3 day to 1 day. Built automated software distribution system for in-house developed applications which used to be done manually, shortening the time for business.
• On a volunteer basis, assisted server team off hours on server builds to learn the technology.

Greater Boston Area

• LAN Administrator for AIG Boston office supporting approximately 500 users.

Lakeville, MA

• Created digital maps from aerial photos of cranberry bog as part of the grower's contract with Ocean Spray.

Technology, Operations, And Value Chain Management - Executive Certificate, Computer/Information Technology Administration And Management

Completed April 2018

Ba, Geography

Activities and Societies: Served as an EMT (Emergency Medical Technician) serving the campus and local neighborhood. Participated in.