Leo Vher Gonzales Gamboa Email & Phone Number

London, GB

London, England, United Kingdom

London, England, United Kingdom

• Efficiently managed guest check-ins, check-outs, and room reservations.
• Provided exceptional customer service, addressing inquiries and concerns promptly.
• Handled phone calls, directed them to relevant departments, and provided information about hotel services.
• Managed cash and card transactions with accuracy.
• Resolved guest issues through effective communication and problem-solving.
• Collaborated with team members to ensure a seamless guest experience.

Factory House, London, England

London, England, United Kingdom

• Training and development for the front and back of house team
• Creating a comfortable and motivated working environment, achieving 88% employee satisfaction on 2017 employee feedback
• P&L and Stock Management
• Increasing Customer Satisfaction and gaining 5% increase in overall
• Improving processes for productivity on operations
• Continious implementation of company standards

Fulham Broadway

• Administrator duty, updating and filing records
• Answering customer enquiries on laboratory results
• Email and telephone management
• Provided best practices for collaboration working, by using existing system. Such as Microsoft office (mailmerge, email management using categories and file record using onedrive)
• Provided operational processes in organising filing system, by implementing best practices such as first in and first out concept, using the retention policy. This provided better use of the storage facility

Fulham Road

• Acting as ambassador of Starbucks for Cineworld Cinemas Licensed Store which opened in August 2016
• Managing a team of 3 supervisors and 7 Baristas
• Adhering to Health and Safety procedures
• Staff management and development
• Encouraging the team to make sure product and equipment maintenance is to company procedures and standards
• Marketing for site recognisiton, footfall and revenue increase.

Fulham Road

• Opening and closing daily procedures
• Currently incharge of film scheduling
• General health and safety check
• Maintaining company standards on daily basis
• Floor management
• Staff management and development

Westfield Stratford City

• Responsible of store in the GM absence and daily operations
• Managing more than 24+ staff
• Floor leading and leading by example
• Making sure that the store is within the company standards with merchandising.
• Marketing throughout the area to provide footfall for the store
• Increasing party intakes

• Stock replenishment
• Floor management
• Giving high standard of customer service
• Upselling and promoting new products
• Till management

• Managing 30+ staff members
• General running of cinema operations
• Managing team members rota
• Running various departments
• Increased finance audit on November 2006 from C to B
• Matching and chasing invoice from suppliers

Bachelor Of Science With Honours, Computer Science, First Class Honours

Hnd, Computer Studies

Activities and Societies: Graduated July 2007, gained 2 Distinctions, 5 Merits, 7 Passes HND Computer Studies

A Levels, Spanish, Maths & It

A Levels

As Levels, Art, Graphics & Spanish

AS Levels

Gcse, Gained 14 Gcses (4 Was Taken A Year Early), 11 Are From A – C Which Include English, Maths And Scien

14 GCSEs