Leo Winegar, Mba Email & Phone Number

Dallas, Texas, United States

* Content development* Brand and logo design* Marketing strategy and execution

o Managing technical team to migrate hundreds of legacy customers to new cloud-based platformo Trailblazing new approaches to solve a variety of significant reporting roadblockso Interfacing with multiple teams to oversee and finish every software migration projecto Mentoring each team member to develop the necessary attitude and skills for successo Pushing the platform to perform at the highest levels possible

o Senior Consultant, thought leader on CX best practiceso Educate clients through iterative dashboard (reporting) design processo Coach internal and external team members toward systemic reporting successo Designated “look and feel” team leado Deliver value through visionary, adaptive architectureo Identification and utilization of key metrics (NPS) and drivers (Sales and Service SAT)

Dallas/Fort Worth Area

o Primary point of contact, manage kickoff, implementation, and long-term technical account healtho Liaison between client project team and Selligent technical staffo Assist account management team with technical QBR preparationso Responsible to scope new projects, manage scope creep, and hold all parties accountableo Basic understanding of data networkso Comfortable in a fast-paced, technical environment

* Single point of contact for enterprise customers* SOW delivery for top accounts such as Cummins, Nalco, Nissan, Cisco, and Paychex* Responsible to maintain and implement Allegiance platform* Annual contract negotiation and renewal* Strategic program development with upgrades and profitability management* Manage cross-functional teams to build and deploy survey (EFM / VOC) programs* Project presentations with client executive team and program sponsors* Gather, synthesize and document project implementation requirements* Project plan development and execution (Microsoft Project)* Train, support, and manage customers to drive project completion* Quality assurance, regression, and performance testing* Engineering task (JIRA) creation/management* Project complexity and throughput/profitability analysis* Partner development and management

* Manage cross-functional teams to build and deploy survey (EFM / VOC) programs* SOW delivery for enterprise clients such as Cummins, JetBlue, Nalco, Nissan, SAP, VMware, and WESCO* Project presentations with client executive team and program sponsors* Gather, synthesize and document project implementation requirements* Project plan development and execution (Microsoft Project)* Train, support, and manage customers to drive project completion* Quality assurance, regression, and performance testing* Engineering task (JIRA) creation/management* Project complexity and throughput/profitability analysis* Partner development and management (Ipsos)

* Approached by the Implementation Director to accept a new role as the first Implementation Consultant at Allegiance. This was a newly created position. With this promotion I became a Trailblazer and established precedent for excellence.* Received VOC (Voice of Customer) Professional Certification January 18th 2013.* From project management and process improvement, this position brought heavy responsibility.* Directly managed a team of 5 Implementation Engineers to drive throughput by completing software implementation tasks.* Agile-focused work (via JIRA) to drive large and complex projects for enterprise clients such as SAP, JetBlue, and Cummins.* Developed and refined transition processes between implementation and account management.* Responsible for comprehensive, client-specific process documentation (via Confluence).* Collaborated between departments to remove roadblocks and get the job done.* Ensured total project accuracy through consistent, concise and clear communication.

* Project oriented work, aimed at producing the highest quality result for every customer.* Some of my key customers have been: CalSTRS, Dell, EMC, Nalco, Novell, JetBlue, and Zions* In 2012 won first place in company-wide survey design competition. Let me know if you want to see my work!* Implementation tasks include: survey build, deployment management, dashboard build, html/css modification, image design, Excel file manipulation,and many other product related tasks.* Value add at every junction, with creativity and extreme dedication.* A team player, helping, training, and encouraging every peer along our journey toward greatness.* Continuous improvement of self and every contiguous person, process, and project.* A believer and promoter of Allegiance products and vision.* Highly loyal to peers and reports. Seeking the positive and best in every situation.* Mediocrity is unacceptable and boring. Making sparks fly by pushing everything and everyone forward.

* Made the career move to Allegiance (from public to private) with great anticipation for growth!* Quickly learned Allegiance products through troubleshooting software problems, creating and escalating tickets, and managing bug resolution.* 100% focused on throughput by improving escalation processes and communication channels.* Developed and managed large knowledge base project. This work was outside my normal job duties.* Extremely motivated to improve every person, every process, every product, from every single angle.

Provo, Utah Area

* Through the recession and subsequent historic caseload increases, maintained excellence while managing 300 + welfare accounts.* Total proficiency with extremely complex federal and state policy manual (1000+ pages) to determine eligibility for welfare programs.* Mastered one of the largest and most complicated software systems in the state of Utah.* As a team leader, I had tremendous impact for good. Mentor, trainer and strong team player, always willing to get the job done.* Near 100% case-work accuracy and long history of fully educated and satisfied customers. * Was chosen to lead a small task force (8 members) to analyze the overall quality and quantity of state-wide throughput.* Developed and presented strategies and corresponding implementation design for service-delivery model.* Former member of the Employee Connection Team (ECT) and former member of the Utah Public Employees Association (UPEA).

* While working with social workers and therapists, supervised a group of at-risk youth ages 12 - 18.* Maintained detailed, weekly case notes regarding adolescent development.* Constant efforts to supervise and motivate paid-off as nearly all of my team members successfully completed the program (despite extreme personality and behavioral problems).

Masters, Business Administration

Bachelor Of Science, Psychology

Bachelor Of Science - Bs, Psychology