Leo Winegar, Mba

Leo Winegar, Mba Email and Phone Number

Client-facing, bilingual leader with over 10 years of CX/SaaS experience @ Board Game Mods
Leo Winegar, Mba's Location
Dallas-Fort Worth Metroplex, United States
Leo Winegar, Mba's Contact Details

Leo Winegar, Mba personal email

About Leo Winegar, Mba

Email: leowinegar@gmail.comI'm a bilingual MBA with over 10 years of SaaS experience. I'm interested in pre and post-sales growth, solution consulting, implementation, account management, and leading teams.Since 2011, I've thrown myself into a variety of SaaS-related roles. I'm a loyal builder, servant-leader, and extremely outcome-focused. When issues surface (they always do!), I aggressively dig in and address the root of the problem.I'm collaborative at heart. I love people. I've worked side-by-side with some amazing talent over the years. I care deeply about the customer, whether internal or external, and I ALWAYS do my best to make sure the magic happens. I'm never happier than when my team delivers something spectacular and we're rewarded by the light in a valued customer's eyes.And when I'm not creating world class software solutions? I love to mountain bike, design board games, and play the piano (jam) with my drummer son. We also love to visit our small cabin near Broken Bow Lake, Oklahoma, which we gleefully share with trusted friends!Now listen up y'all - life is short, so let's be kind and generous. Smile and let's treat others as we'd all like to be treated.If you're a stranger and you'd like to connect with me, please don't hesitate! Consider me your new best friend and let's find a way to work together to improve this beautiful world.

Leo Winegar, Mba's Current Company Details
Board Game Mods

Board Game Mods

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Client-facing, bilingual leader with over 10 years of CX/SaaS experience
Leo Winegar, Mba Work Experience Details
  • Board Game Mods
    Owner
    Board Game Mods Jul 2023 - Present
    Dallas, Texas, United States
    * Content development* Brand and logo design* Marketing strategy and execution
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  • Questionpro
    Strategic Account Director
    Questionpro Jan 2024 - Aug 2024
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  • Inmoment
    Director, Dashboard Architecture
    Inmoment Dec 2021 - Sep 2023
    o Managing technical team to migrate hundreds of legacy customers to new cloud-based platformo Trailblazing new approaches to solve a variety of significant reporting roadblockso Interfacing with multiple teams to oversee and finish every software migration projecto Mentoring each team member to develop the necessary attitude and skills for successo Pushing the platform to perform at the highest levels possible
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  • Inmoment
    Senior Manager, Solution Design
    Inmoment May 2018 - Dec 2021
    o Senior Consultant, thought leader on CX best practiceso Educate clients through iterative dashboard (reporting) design processo Coach internal and external team members toward systemic reporting successo Designated “look and feel” team leado Deliver value through visionary, adaptive architectureo Identification and utilization of key metrics (NPS) and drivers (Sales and Service SAT)
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  • Selligent
    Senior Engagement Manager
    Selligent May 2016 - May 2018
    Dallas/Fort Worth Area
    o Primary point of contact, manage kickoff, implementation, and long-term technical account healtho Liaison between client project team and Selligent technical staffo Assist account management team with technical QBR preparationso Responsible to scope new projects, manage scope creep, and hold all parties accountableo Basic understanding of data networkso Comfortable in a fast-paced, technical environment
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  • Maritzcx
    Enterprise Program Manager / Technical Success
    Maritzcx Aug 2014 - May 2016
    * Single point of contact for enterprise customers* SOW delivery for top accounts such as Cummins, Nalco, Nissan, Cisco, and Paychex* Responsible to maintain and implement Allegiance platform* Annual contract negotiation and renewal* Strategic program development with upgrades and profitability management* Manage cross-functional teams to build and deploy survey (EFM / VOC) programs* Project presentations with client executive team and program sponsors* Gather, synthesize and document project implementation requirements* Project plan development and execution (Microsoft Project)* Train, support, and manage customers to drive project completion* Quality assurance, regression, and performance testing* Engineering task (JIRA) creation/management* Project complexity and throughput/profitability analysis* Partner development and management
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  • Allegiance, Inc.
    Implementation Project Manager
    Allegiance, Inc. Mar 2013 - Jul 2014
    * Manage cross-functional teams to build and deploy survey (EFM / VOC) programs* SOW delivery for enterprise clients such as Cummins, JetBlue, Nalco, Nissan, SAP, VMware, and WESCO* Project presentations with client executive team and program sponsors* Gather, synthesize and document project implementation requirements* Project plan development and execution (Microsoft Project)* Train, support, and manage customers to drive project completion* Quality assurance, regression, and performance testing* Engineering task (JIRA) creation/management* Project complexity and throughput/profitability analysis* Partner development and management (Ipsos)
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  • Allegiance, Inc.
    Implementation Consultant
    Allegiance, Inc. Sep 2012 - Feb 2013
    * Approached by the Implementation Director to accept a new role as the first Implementation Consultant at Allegiance. This was a newly created position. With this promotion I became a Trailblazer and established precedent for excellence.* Received VOC (Voice of Customer) Professional Certification January 18th 2013.* From project management and process improvement, this position brought heavy responsibility.* Directly managed a team of 5 Implementation Engineers to drive throughput by completing software implementation tasks.* Agile-focused work (via JIRA) to drive large and complex projects for enterprise clients such as SAP, JetBlue, and Cummins.* Developed and refined transition processes between implementation and account management.* Responsible for comprehensive, client-specific process documentation (via Confluence).* Collaborated between departments to remove roadblocks and get the job done.* Ensured total project accuracy through consistent, concise and clear communication.
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  • Allegiance, Inc.
    Implementation Engineer
    Allegiance, Inc. Mar 2012 - Oct 2012
    * Project oriented work, aimed at producing the highest quality result for every customer.* Some of my key customers have been: CalSTRS, Dell, EMC, Nalco, Novell, JetBlue, and Zions* In 2012 won first place in company-wide survey design competition. Let me know if you want to see my work!* Implementation tasks include: survey build, deployment management, dashboard build, html/css modification, image design, Excel file manipulation,and many other product related tasks.* Value add at every junction, with creativity and extreme dedication.* A team player, helping, training, and encouraging every peer along our journey toward greatness.* Continuous improvement of self and every contiguous person, process, and project.* A believer and promoter of Allegiance products and vision.* Highly loyal to peers and reports. Seeking the positive and best in every situation.* Mediocrity is unacceptable and boring. Making sparks fly by pushing everything and everyone forward.
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  • Allegiance, Inc.
    Technical Consultant
    Allegiance, Inc. Jun 2011 - Mar 2012
    * Made the career move to Allegiance (from public to private) with great anticipation for growth!* Quickly learned Allegiance products through troubleshooting software problems, creating and escalating tickets, and managing bug resolution.* 100% focused on throughput by improving escalation processes and communication channels.* Developed and managed large knowledge base project. This work was outside my normal job duties.* Extremely motivated to improve every person, every process, every product, from every single angle.
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  • Department Of Workforce Services
    Account Manager
    Department Of Workforce Services Jan 2008 - Jun 2011
    Provo, Utah Area
    * Through the recession and subsequent historic caseload increases, maintained excellence while managing 300 + welfare accounts.* Total proficiency with extremely complex federal and state policy manual (1000+ pages) to determine eligibility for welfare programs.* Mastered one of the largest and most complicated software systems in the state of Utah.* As a team leader, I had tremendous impact for good. Mentor, trainer and strong team player, always willing to get the job done.* Near 100% case-work accuracy and long history of fully educated and satisfied customers. * Was chosen to lead a small task force (8 members) to analyze the overall quality and quantity of state-wide throughput.* Developed and presented strategies and corresponding implementation design for service-delivery model.* Former member of the Employee Connection Team (ECT) and former member of the Utah Public Employees Association (UPEA).
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  • Youth Health Associates
    Youth Program Manager
    Youth Health Associates May 2005 - Dec 2007
    * While working with social workers and therapists, supervised a group of at-risk youth ages 12 - 18.* Maintained detailed, weekly case notes regarding adolescent development.* Constant efforts to supervise and motivate paid-off as nearly all of my team members successfully completed the program (despite extreme personality and behavioral problems).

Leo Winegar, Mba Skills

Enterprise Software Program Management Project Management Process Improvement Leadership Management Training Account Management Saas Jira Salesforce.com Software Implementation Strategy Crm Team Leadership Analysis Customer Service Troubleshooting Product Management Business Intelligence Data Analysis Time Management Professional Services Cloud Computing Customer Experience Analytics Business Analysis Customer Satisfaction Software Implementation Management Call Centers Business Process Improvement Customer Relationship Management

Leo Winegar, Mba Education Details

Frequently Asked Questions about Leo Winegar, Mba

What company does Leo Winegar, Mba work for?

Leo Winegar, Mba works for Board Game Mods

What is Leo Winegar, Mba's role at the current company?

Leo Winegar, Mba's current role is Client-facing, bilingual leader with over 10 years of CX/SaaS experience.

What is Leo Winegar, Mba's email address?

Leo Winegar, Mba's email address is le****@****ail.com

What schools did Leo Winegar, Mba attend?

Leo Winegar, Mba attended Western Governors University, Brigham Young University, Brigham Young University.

What are some of Leo Winegar, Mba's interests?

Leo Winegar, Mba has interest in Whitney, My Beautiful Little Children, Jackson And Charlotte.

What skills is Leo Winegar, Mba known for?

Leo Winegar, Mba has skills like Enterprise Software, Program Management, Project Management, Process Improvement, Leadership, Management, Training, Account Management, Saas, Jira, Salesforce.com, Software Implementation.

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