At URBANTZ we believe in collective intelligence for sustainable logistics. We are a technology start-up developing cloud-based software products to make operating a logistics business easy and efficient. We enable our customers to seamlessly optimize their activities and scale up their business. As a Customer Success Manager, I’m helping clients to improve their transport and delivery management with an innovative SaaS tool. My mission is to analyse and assess the current situation and determine how to fully digitise their last mile delivery process.

Responsible of operations, development and improvement of the logistics department processing all the online orders of Decathlon Belgium. Managing and co-leading a team of 60 people. Optimizing the daily processes and flows of goods and devlopping an e-commerce logistics long-term strategy for Decathlon.My challenge is to constantly reduce delivery times, improve our online customers experience and decide action plans to meet the growth of our online sports users.

In addition to coaching a team. My responsibilities also involved assuring the availability of stock, choosing the ranges of product available in the shop and of course guarantee the profitability of the department.Jan 2017 - Oct 2017, Racketsports Department Manager; With my team of 8 people, my challenge was to improve our customer service considerably in my sector.Nov 2017- Aug 2018, Watersports Department Manager; I was responsible for a team of 20 people. My challenge was to manage a larger perimeter with a more intense customer flow, especifically in high season.National Project developer of the new In Store Decathlon app (July 2017 -Nov 2017)

Scanning of the UK & international trade show market.Support business development director in identifying UK & international events and event businesses to acquire and researching topics for launches.