Full Remote Work | I'm dedicated to assisting Shopify merchants in overcoming technical challenges linked to our apps. My role encompasses providing email support, assisting our Tier 1 team in their real-time chats whenever a technical issue arises, and conducting thorough troubleshooting to discern potential bugs. I also take an active stance in app enhancement by identifying bugs and suggesting improvements for our development team. Valuing merchant feedback, I ensure their voices… Show more Full Remote Work | I'm dedicated to assisting Shopify merchants in overcoming technical challenges linked to our apps. My role encompasses providing email support, assisting our Tier 1 team in their real-time chats whenever a technical issue arises, and conducting thorough troubleshooting to discern potential bugs. I also take an active stance in app enhancement by identifying bugs and suggesting improvements for our development team. Valuing merchant feedback, I ensure their voices shape strategic product choices. Beyond support duties, I contribute to diverse areas such as refining help documentation, conducting product research, and fostering seamless collaboration across multidisciplinary teams. Show less

Ghost-written for several blog authors on topics ranging from Finance & Cryptocurrency to Travel & Leisure. I've been a voice-over artist for several clients through Craigslist and my voice has also been used as an after-hours automated voice response for a corporate office hotline in Duluth, Georgia. I have also tried being a crypto chat group moderator and translated a few cryptocurrency apps from English to Filipino which were submitted in GitHub.

Provided technical support/customer service for a renowned fintech company. Day-to-day tasks included, but were not limited to, helping employers navigate the payroll and accounting software, helping them perform certain tasks like calculate taxes, add/edit employees and other administrative tasks, reporting bugs and resolving known system issues.

Provided world-class customer service to guests of a renowned casino, hotel and entertainment company. Tasks included but were not limited to booking rooms, events and restaurant reservations; answering inquiries, upselling and ultimately delighting guests.

Part-time Tutor. Taught grade school to high school students on different subjects which included but were not limited to Chemistry, Biology, Physics, English, and Mathematics.

Taught English to Japanese clients.