Lester Ed Paler Email & Phone Number

Dublin, County Dublin, Ireland

Full Remote Work | I'm dedicated to assisting Shopify merchants in overcoming technical challenges linked to our apps. My role encompasses providing email support, assisting our Tier 1 team in their real-time chats whenever a technical issue arises, and conducting thorough troubleshooting to discern potential bugs. I also take an active stance in app enhancement by identifying bugs and suggesting improvements for our development team. Valuing merchant feedback, I ensure their voices… Show more Full Remote Work | I'm dedicated to assisting Shopify merchants in overcoming technical challenges linked to our apps. My role encompasses providing email support, assisting our Tier 1 team in their real-time chats whenever a technical issue arises, and conducting thorough troubleshooting to discern potential bugs. I also take an active stance in app enhancement by identifying bugs and suggesting improvements for our development team. Valuing merchant feedback, I ensure their voices shape strategic product choices. Beyond support duties, I contribute to diverse areas such as refining help documentation, conducting product research, and fostering seamless collaboration across multidisciplinary teams. Show less

Ghost-written for several blog authors on topics ranging from Finance & Cryptocurrency to Travel & Leisure. I've been a voice-over artist for several clients through Craigslist and my voice has also been used as an after-hours automated voice response for a corporate office hotline in Duluth, Georgia. I have also tried being a crypto chat group moderator and translated a few cryptocurrency apps from English to Filipino which were submitted in GitHub.

Cebu, Central Visayas, Philippines

Cebu City

Provided technical support/customer service for a renowned fintech company. Day-to-day tasks included, but were not limited to, helping employers navigate the payroll and accounting software, helping them perform certain tasks like calculate taxes, add/edit employees and other administrative tasks, reporting bugs and resolving known system issues.

Cebu City

Provided world-class customer service to guests of a renowned casino, hotel and entertainment company. Tasks included but were not limited to booking rooms, events and restaurant reservations; answering inquiries, upselling and ultimately delighting guests.

Cebu City

Part-time Tutor. Taught grade school to high school students on different subjects which included but were not limited to Chemistry, Biology, Physics, English, and Mathematics.

Cebu City

Taught English to Japanese clients.

High School, High School/Secondary Diplomas And Certificates

Activities and Societies: School Paper (Editorial and Feature Writer, Consultant and Radio Broadcaster), Supreme Student's Government.

Bachelor’S Degree, Psychology

Activities and Societies: Attended various seminars related to excellence in the workplace, human resource management and other several.