Jennifer (Quynh-Chi) Le Email & Phone Number

Ontario, Canada

• Process general front office agent's duties• Provide information on hotel facilities and services, also information about points of interest in the area• Balance cash and complete balance sheets, cash reports and related forms• Maintain occupancy statistics• Customer service oriented, following Best Western's ICARE Standards• Work with minimal supervision• Clerical duties• Perform light housekeeping and cleaning

Ontario, Canada

• Accurately took reservations for the hotel and continuously promoted daily room and vacation package sales • Checked guests in and out in timely fashion, assisted any guest in need to ensure their delightful stay • Worked with House-keeping Department to manage daily room inventory • Created, managed and posted charges to individual guests' accounts and group accounts • Completed necessary detailed reports and reported information to the next shift's clerk

• Got promoted from server to supervisor after 5 months of working • Trained and supervised front-of-the-house staff in delivering services • Responsible for managing the bar's inventory • Responsible for the cash flow and basic accounting work

• Worked at the front, directly provided quick and professional service in a fast-paced and busy restaurant environment, following the national chain's standards • Ensured cleanliness of the restaurant at all time • Completed daily inventory stocking duties, also opening and closing duties when required

Diploma Of Hospitality Management, Hotel And Restaurant

Education record