Outbound calls to welcome new clients and confirm new and renewed accounts, verification of customer's details, Data capturing, Liaise with After Sales Department for deliveries, send emails to customers and initiate calls to customers to give feedback. Offer over the shoulder support in various departments (Technical support, Sim Swaps, Networks, Back Office and Trade partner)

1. *Team Management*: Supervise and guide a team of call centre agents, providing coaching, training, and support to ensure they meet performance targets and deliver excellent customer service.2. *Performance Monitoring*: Monitor and analyze team performance metrics, such as call handling time, resolution rates, and customer satisfaction scores, to identify areas for improvement.3. *Coaching and Development*: Provide regular coaching and feedback to agents, helping them to develop their skills and address performance gaps.4. *Quality Assurance*: Conduct quality monitoring and evaluations to ensure that agents are meeting quality standards and providing excellent customer service.5. *Customer Issue Resolution*: Escalate and resolve complex customer complaints and issues, providing a high level of customer service and support.6. *Process Improvement*: Identify and implement process improvements to increase efficiency, productivity, and customer satisfaction.7. *Communication*: Communicate effectively with agents, customers, and other stakeholders, providing clear and concise information and updates.8. *Reporting and Analytics*: Prepare and analyze reports to track team performance, identify trends, and inform business decisions

1. Answer and respond to customer calls: Handle high-volume inbound and outbound customer calls, responding to customer inquiries, and resolving customer complaints.2. Provide excellent customer service: Deliver exceptional customer service, ensuring that customer needs are met, and concerns are addressed in a timely and professional manner.3. Resolve customer complaints: Investigate and resolve customer complaints, escalating complex issues to supervisors or other departments as necessary.4. Upsell and cross-sell products/services: Identify opportunities to upsell and cross-sell products or services, promoting company offerings to customers.5. Maintain accurate records: Accurately document customer interactions, updating customer records and databases as necessary.6. Meet performance metrics: Meet or exceed performance metrics, including call handling time, resolution rates, and customer satisfaction scores.7. Collaborate with team members: Work collaboratively with team members, sharing knowledge, and best practices to ensure a high level of customer service.8. Stay up-to-date with product knowledge: Maintain a high level of product knowledge, staying up-to-date with new products, services, and promotions

Handle inbound and outbound calls, tour clients, sales presentation,, upselling and across selling and closing new deals.

Ringing customer's goods and ensure that te prices are similar, Count their items to confirm that they correspond, Pack their items and Process payments.