Lerato Molefe Email & Phone Number

Johannesburg, Gp, Za

• Fielding first line calls and directing calls, logging a ticket on client’s behalf.• Vetting Support items and gathering the relevant outstanding information.• Understanding and enforcing turnaround time’s based on severity• Understanding technical resources and skills levels• Working on own assigned projects from time to time• Updating support requests with relevant feedback. Customer communication on support requests.• Identify and escalate priority faults timeously and accurately• Research, diagnose, troubleshoot and document solutions and faults reported.• Completing first line checks with clients• Providing necessary feedback to internal and external stakeholders.• Fielding first line calls and directing calls, logging a ticket on client’s behalf.• Vetting Support items and gathering the relevant outstanding information.• Understanding and enforcing turnaround time’s based on severity• Understanding technical resources and skills levels• Working on own assigned projects from time to time• Updating support requests with relevant feedback. Customer communication on support requests.• Identify and escalate priority faults timeously and accurately• Research, diagnose, troubleshoot and document solutions and faults reported.• Completing first line checks with clients• Providing necessary feedback to internal and external stakeholders.Change management notifications

Midrand, Gauteng, South Africa

• Fielding first line calls and directing calls, logging a ticket on client’s behalf.• Vetting Support items and gathering the relevant outstanding information.• Understanding and enforcing turnaround time’s based on severity• Understanding technical resources and skills levels• Working on own assigned projects from time to time• Updating support requests with relevant feedback. Customer communication on support requests.• Identify and escalate priority faults timeously and accurately• Research, diagnose, troubleshoot and document solutions and faults reported.• Completing first line checks with clients• Providing necessary feedback to internal and external stakeholders.

Johannesburg, Gauteng, South Africa

• Fielding first line calls and directing calls, logging a ticket on client’s behalf.• Vetting Support items and gathering the relevant outstanding information.• Understanding and enforcing turnaround time’s based on severity• Understanding technical resources and skills levels• Working on own assigned projects from time to time• Updating support requests with relevant feedback. Customer communication on support requests.• Identify and escalate priority faults timeously and accurately• Research, diagnose, troubleshoot and document solutions and faults reported.• Completing first line checks with clients• Providing necessary feedback to internal and external stakeholders.• Fielding first line calls and directing calls, logging a ticket on client’s behalf.• Vetting Support items and gathering the relevant outstanding information.• Understanding and enforcing turnaround time’s based on severity• Understanding technical resources and skills levels• Working on own assigned projects from time to time• Updating support requests with relevant feedback. Customer communication on support requests.• Identify and escalate priority faults timeously and accurately• Research, diagnose, troubleshoot and document solutions and faults reported.• Completing first line checks with clients• Providing necessary feedback to internal and external stakeholders.Change management notifications

Mogale City

Installing and configuring computer hardware, software, systems, networks, printers and scannersMonitoring and maintaining computer systems and networksResponding in a timely manner to service issues and requestsProviding technical support across the companySetting up accounts for new usersRepairing and replacing equipment as necessary

Bryanston

Provide friendly and helpful customer service as first point of contact.Assist Help Desk customers with troubleshooting of computer related issues removal/password resets/email setup/software installs.Maintain accurate records of completed and pending jobs using the ticketing system.Support the in-house IT team with basic requests(ie. Changing printer toner, replacing cables, setting up projectors, moving computers)

Midrand South Africa

Core functionsQuoting volume licensesCreating Micosft e-agreementsSolution sellingCold calling(microsoft clients)Provide solutions for on premises and cloud based queries.Create Microsoft agreements for the different Resellers and End Users.Submit CLT queries directly to Microsoft.Make calls to clients to upsell on their various requests.Place Microsoft SPLA Orders.Monitor and Manage Reseller SPLA submissions.Responsible for the monitoring of 3 branches in SPLA Reporting.Compliance check for Customer licenses.

Johannesburg Area, South Africa

Core functionsCustomer assistance/communicationManaging the stockMerchandising

Mcsa, Information Technology

• Microsoft Word 2016 Advanced • Microsoft Excel 2016 Advanced • Microsoft PowerPoint 2016 Advanced• Fundamentals of Windows server.

System Support, It

Diploma, Information Technology

NQF level 6 modules include Information systems, programming, networking, database analysis, web development, systems software, software.

National Senior Certificate, Grade 12

Activities and Societies: Debate Public Speaking Chairperson of SRCChairperson of the SRC, Part of the debate and public speaking team..