Customer Care Agent
Current• Establishing and upholding great digital experiences for clients' customers (designated platform/OMNI-Channel, such as email, social media, live chat, online care, and communities)• Providing top-notch service to boost sentiment and improve brand reputation.• Using a variety of digital platforms and OMNI-Channel connectivity to engage clients while delivering end-to-end solutions in accordance with predetermined turnaround timeframes.•Making outbound calls where necessary