As Chief of Staff for Devin Wilbourn, I specialize in providing strategic support, optimizing his time and resources for maximum efficiency. As a trusted right hand, I excel in prioritizing tasks, managing calendars, and facilitating seamless communication between executive leadership and team members. Applying my experience in project management, research, and analysis, I deliver insights and recommendations to drive continuous improvement.Our first initiative was with TurnKey Make-Ready. Providing the service of enabling property management companies to standardize make-ready across multiple sites using our Nationwide, On-Demand Make-Ready service, designed specifically for the Multifamily Industry.

Managing relationships is one of my greatest strengths and a driving factor in my ability to improve company processes and outcomes. I manage complex records, reports, accounts payable/receivable, and document all processes for certified payroll. I'm instrumental in mitigating project delays through careful planning and analysis and aligned solutions that simplified processes and boosted workflows.

Helping people is at the core of what I do. It brings me so much joy and satisfaction knowing I helped someone meet their goals...whether it be resolving an issue for a client, offering someone a new position, or brainstorming ways to boost office morale, I enjoy supporting others to perform to new levels they never even knew were possible. One of my biggest achievements as Operations Manager at Foxbox Digital has been my ability to foster a positive work environment while driving continuous improvement. Ways I have achieved this include:• Providing on-demand support for the entire organization--making them my number one priority.• Gaining executive-level buy-in by pitching ideas based on pilot projects with REAL results.• Introducing cost-saving initiatives through strategic planning, hustling, and labor market research to minimize outsource talent acquisition efforts.• Getting to the bottom of what motivates others by fueling employee engagement initiatives like monthly celebrations, music, luncheons, virtual coffee breaks, and recognition events.

As Operations Coordinator, I was successful in building a high-quality, 40+ team from the ground up in less than 18 months, comprising of 30 developers, product managers, and mid-to senior-level executives. I documented and made sure processes were seamless and as efficient as possible. I was instrumental in:• Leading full-cycle recruiting efforts beginning from posting job vacancies, outsourcing, reviewing resumes, screening culture/soft skills of candidates to moving applicants through every stage of the process. From negotiations to onboarding, and exit interviews. I led the entire team member life cycle. Through my strategic planning and resource management, I was able to triple our staffing levels in under two years. • Entice high-quality talent to apply for and secure key positions to meet productivity.• Customize training curriculum and content to close content gaps and create a positive onboarding experience for new-hires--resulting in assignment deployment days to weeks ahead of schedule.

I am certain my creative problem-solving skills is the reason I was so successful within this role, and most likely resulted in my promotion in just shy of four months. I saw every challenge as a puzzle putting the pieces and departments together. As Executive Assistant at Foxbox Digital, I served as the right-hand to the CEO, Head of Product, VP of Engineering, and Chief Digital Officer. I literally started from the bottom and worked my way up.One of the things I enjoyed most about this position was my flexibility to take a concept or assignment and run like the wind--make it completely my own. I also became the glue--keeping departments and proper team members in the loop, which gave Leadership the green light to transition from one task to the next without delay. Some things that helped me be successful in this role include:• Researching areas for improvement and never giving up...if I didn't understand something I would figure out a way to get the job done. I did not meet a challenge I wasn't able to overcome.• Embraced challenges with a smile. Creating a positive workplace culture requires setting an example and so I taught by doing. Always showing up with positivity and humor to lighten situations.• Understanding the internal clients (the team members) is important if not the key to success. I built trust with every person in the company. With trust, I successfully created bridges between each team member and the CEO.

Taking on a supervisory role means you wear many hats. While in this capacity, I became a project mastermind helping manage accounts receivable/payable, and prepared records and project specifications according to client requirements. At a moment's notice, I would drop what I was doing to take on an urgent assignment. My flexibility and team-oriented mindset helped me thrive in this setting, which staff came to grow and rely on day in and day out.

My experience at Peterson Engineering was one of tremendous growth and learning. Within this role, I supported a cross-functional team of engineers and government personnel in reviewing and preparing completed project drawings, commission bid RFPs, submittals, and reports. My attention to detail and ability to read between the lines helped me streamline procedures, eliminate bottlenecks and deliver rapid results and even new clients. I also:• Provided administrative support and production of commercial, residential, and Department of Defense contracts.• Delivered customized SF-330, graphic organizational charts to meet the highest standards of quality for customers.

In an office setting, you have to be quick on your feet and adapt to whatever comes your way. While serving as an Administrative Assistant for AirTech, I mastered the fundamentals of customer service by providing reliable and accurate job bidding and estimation services, intensive sales support, and on-demand shipping services. Whether I was helping a customer resolve a dispute, I approached each problem with a ‘can do’ attitude, which gained customer buy-in, dissipated arguements, and ultimately, generated repeat business.