Leribeth Inoa Email & Phone Number

New York, US

• Oversaw over 40 Skilled Nursing Facility (SNF) accounts, strengthening partnerships with doctors and social workers to ensure efficient and accurate referral processing.
• Monitored client success, ensuring each referral was accurately processed and coordinated with care teams, resulting in prompt delivery of home care services (e.g., Registered Nurses, Physical Therapy, Occupational.
• Collaborated with healthcare teams to optimize patient intake and referral workflows, increasing care transition efficiency by 30% through streamlined communication and handoff protocols.
• Streamlined patient handoff procedures by 30% through standardization, enhancing patient experience and reducing transition errors.
• Maintained a 95% satisfaction rate with referral sources through proactive concern resolution and consistent progress updates.
• Minimized patient wait times by 20% through regular follow-ups and efficient provider coordination, ensuring timely care delivery.

Powell, Ohio, US

• Directed the end-to-end development of The Lightning Hub Store website, coordinating cross-functional teams through Agile methodologies to ensure on-time and on-budget delivery.
• Established a project tracking system (Asana) to monitor progress and milestones, improving timeline accuracy and reducing project duration by 15%.
• Improved cross-departmental communication through weekly updates and a centralized platform, reducing miscommunications by 30% and streamlining overall project coordination.
• Held weekly status meetings to review project milestones and identify improvements, leveraging progress tracking tools to achieve a 15% reduction in project delays.
• Allocated tasks strategically by analyzing team strengths, increasing project efficiency and productivity by 15%.

New York, US

• Led bi-weekly conference calls with 30 case managers, enhancing communication and engagement in initiatives aligned with organizational objectives.
• Reduced re-hospitalizations and ER visits by 35% through data-driven analysis and optimization of case management and assignment workflows.
• Managed 30 case managers, efficiently allocating 200+ daily cases using a strategic assignment process, increasing case resolution rates by 40%.
• Partnered with care coordinators to develop a customized screening process, enabling the processing of 150 new cases monthly and boosting member engagement by 60%.
• Boosted team productivity by 80% through streamlined workflows and enhanced project tracking, achieving a 99.6% on-time completion rate for all deliverables.
• Delivered targeted training sessions for employees, enhancing customer service skills and contributing to a 20% rise in satisfaction ratings.

New York, US

• Addressed non-clinical issues and customer complaints daily with effective resolutions, achieving a 95% satisfaction rate.
• Maintained a 99% accuracy rate in referral data entry using EMR systems, ensuring error-free patient information processing.
• Partnered with the Patient Revenue Cycle Department to streamline insurance and payment workflows, reducing authorization times by 20%.
• Created standardized discharge handoff protocols, decreasing transition errors by 30% and facilitating smoother patient care handoffs.
• Handled high-volume intake calls (50+ daily) with precision, achieving a 95% satisfaction rating through prompt and accurate service.
• Trained and mentored intake staff to enhance referral cycle efficiency, boosting referral conversion rates by 20%.

Exton, PA, US

• Acted as a primary liaison between 4 executives and 40+ staff members, facilitating clear communication and effective project execution.
• Managed complex executive calendars, scheduling appointments, meetings, and travel arrangements to maximize productivity and ensure efficient time management.
• Coordinated with cross-functional teams to execute projects on schedule and within budget, consistently exceeding performance targets.
• Oversaw 40+ stakeholder projects, providing regular progress updates to 6 department heads and resolving workflow bottlenecks.
• Designed and implemented expense tracking systems, reducing overspending by 10% and ensuring budget compliance.
• Developed and documented operational procedures, incorporating technology solutions to improve administrative team workflows and increase efficiency.

Bachelor Of Business Administration - Bba, Health/Health Care Administration/Management

Associate Of Applied Science, Health Services Administration

Master Of Business Administration - Mba