• Oversaw over 40 Skilled Nursing Facility (SNF) accounts, strengthening partnerships with doctors and social workers to ensure efficient and accurate referral processing.• Monitored client success, ensuring each referral was accurately processed and coordinated with care teams, resulting in prompt delivery of home care services (e.g., Registered Nurses, Physical Therapy, Occupational Therapy, Home Health Aides).• Collaborated with healthcare teams to optimize patient intake and referral workflows, increasing care transition efficiency by 30% through streamlined communication and handoff protocols.• Streamlined patient handoff procedures by 30% through standardization, enhancing patient experience and reducing transition errors.• Maintained a 95% satisfaction rate with referral sources through proactive concern resolution and consistent progress updates.• Minimized patient wait times by 20% through regular follow-ups and efficient provider coordination, ensuring timely care delivery.• Strengthened compliance and operational efficiency by meticulously managing referral records and maintaining adherence to HIPAA and other regulatory standards.

• Directed the end-to-end development of The Lightning Hub Store website, coordinating cross-functional teams through Agile methodologies to ensure on-time and on-budget delivery.• Established a project tracking system (Asana) to monitor progress and milestones, improving timeline accuracy and reducing project duration by 15%.• Improved cross-departmental communication through weekly updates and a centralized platform, reducing miscommunications by 30% and streamlining overall project coordination.• Held weekly status meetings to review project milestones and identify improvements, leveraging progress tracking tools to achieve a 15% reduction in project delays.• Allocated tasks strategically by analyzing team strengths, increasing project efficiency and productivity by 15%.

• Led bi-weekly conference calls with 30 case managers, enhancing communication and engagement in initiatives aligned with organizational objectives.• Reduced re-hospitalizations and ER visits by 35% through data-driven analysis and optimization of case management and assignment workflows.• Managed 30 case managers, efficiently allocating 200+ daily cases using a strategic assignment process, increasing case resolution rates by 40%.• Partnered with care coordinators to develop a customized screening process, enabling the processing of 150 new cases monthly and boosting member engagement by 60%.• Boosted team productivity by 80% through streamlined workflows and enhanced project tracking, achieving a 99.6% on-time completion rate for all deliverables.• Delivered targeted training sessions for employees, enhancing customer service skills and contributing to a 20% rise in satisfaction ratings.• Analyzed patient-level data to identify improvement areas and design customized care plans, achieving an 82% success rate.• Established effective communication channels between healthcare providers and multidisciplinary teams, enhancing care coordination and reducing readmission rates by 35%.• Coordinated post-discharge follow-up care within 48 hours, ensuring seamless patient transitions and achieving a 35% reduction in readmissions.• Oversaw project timelines and deliverables, leveraging project management tools to increase efficiency by 10%.

• Addressed non-clinical issues and customer complaints daily with effective resolutions, achieving a 95% satisfaction rate.• Maintained a 99% accuracy rate in referral data entry using EMR systems, ensuring error-free patient information processing.• Partnered with the Patient Revenue Cycle Department to streamline insurance and payment workflows, reducing authorization times by 20%.• Created standardized discharge handoff protocols, decreasing transition errors by 30% and facilitating smoother patient care handoffs.• Handled high-volume intake calls (50+ daily) with precision, achieving a 95% satisfaction rating through prompt and accurate service.• Trained and mentored intake staff to enhance referral cycle efficiency, boosting referral conversion rates by 20%.• Oversaw procurement processes for supplies and equipment, ensuring timely and accurate delivery to patients and healthcare providers.

• Acted as a primary liaison between 4 executives and 40+ staff members, facilitating clear communication and effective project execution.• Managed complex executive calendars, scheduling appointments, meetings, and travel arrangements to maximize productivity and ensure efficient time management.• Coordinated with cross-functional teams to execute projects on schedule and within budget, consistently exceeding performance targets.• Oversaw 40+ stakeholder projects, providing regular progress updates to 6 department heads and resolving workflow bottlenecks.• Designed and implemented expense tracking systems, reducing overspending by 10% and ensuring budget compliance.• Developed and documented operational procedures, incorporating technology solutions to improve administrative team workflows and increase efficiency.• Organized product launch demonstrations, educating customers on product features and benefits, increasing customer satisfaction and product adoption rates by 20%.