● Ensure all patients receive the highest level of care. ● Clinic leadership recruiting, hiring, and supervising substance abuse treatment team including administrative assistants, receptionists, counselors, clinical coordinators, case managers, and medical providers. ● Worked with operations team to solidify policies, procedures and standardized forms in transition from local to corporate management for multiple clinics located across the country. ● Collaboration to design and implement practice-wide EMR/EHR software in transition from paper charting. ● Strategic marketing and community engagement to build census.

Serve as liaison between patients and medical providers during intake process and between monthly visits. Assist providers in monitoring medication adherence, case management and referral to community resources as indicated. Deliver educational counseling, and peer support.

● Led office team supporting up to eight clinicians in a multidisciplinary team offering mental health counseling, occupational therapy, physical therapy and speech language pathology services. ● Streamlined procedures for inquiries, intake, insurance verification, billing and payment posting. Provided oversight for revenue cycle management and customer service.

Lead ministry teams, resource student leaders, coordinate mission trips, develop curriculum and recruit/train volunteers.

Responsible for all aspects of website design, inventory management, online sales and marketing including social media.