Lerma Alingalan Email & Phone Number

Toronto, Ontario, Canada

Toronto, Ontario, Canada

Mississauga, Ontario, Canada

• Engage in communication with students via various channels including email, phone, virtual meeting, and in-person inquiries, addressing a wide range of topics and queries.
• Creating booking appointments via Microsoft Bookings, and conducting academic advising meeting
• Creating booklets, brochures, editing photos and videos for promotional and marketing purposes
• Research information, collect, track, and collate data for submission, reporting and comprehensive presentation to the manager (Excel reports, Ppt, Video presentations, Posters, etc.)
• Collaborate and provide regular reports to the Manager of the Registrations Department and adhere to strict deadlines
• Maintains records, files, and student reports per term in an organized documentation and filling system to be used as historical data reference and for audit purposes

Mississauga, Ontario, Canada

Mississauga, Ontario, Canada

• Dealing with student affairs and activities such as processing registration, booking the center, and for trial classes, events, parties, and camps for a coding school with more than 100 students
• Managed different Customer Relationship Management tools, contact potential leads, respond to client queries, and make sure to convert leads into sales
• Manage, coordinate the teacher- student classes via Squarespace, and Zoom and make sure that there is no overlapping, and the required teacher-student ratio is met
• Creating planned social media content via Social Media Content Management Tools for a weekly/monthly scheduled post in Instagram, Facebook, YouTube, and Google Business and overseeing the day-to-day operation of the.
• Edit photos, videos, flyers, and other promotional materials for social media posting, and for distribution for promotional events

Davao, Davao Region, Philippines

I teach varieties of English learners from pre-schoolers to professionals. What I love about this job is the fulfillment of teaching kids about their first English words.

United Arab Emirates

• Responds to 100+ client queries regularly across each of company's social media accounts (Instagram, Facebook, What's App and Outlook)
• Received and assisted 100+ inbound calls daily, resolved client complains before escalating to the Operations Manager
• Led newly-hire customer service agents, provided quality service to clients, and scored over 90 % on monthly Key Performance Indicators
• Exceeded monthly retail sales quota of AED 6,000 (2,100 CAD) resulted to increase in team's sales
• Conducted new hire training in using CRM tool: Phorest, strategies in attaining sales quota, and customer service techniques and procedures
• Operated cash register, managed client bookings, confirmation of appointments, collecting payments and doing daily sales reports to be submitted to bank and branch manager

Shrine Hills Matina Davao City, Philippines

• Led a team of four (cameraman, assistant cameraman, editors) to make four news reports daily while closely coordinating with news desk editor for story revisions and ensuring 100 % story accuracy rate
• Overseeing the editing of the videos and proofreading their graphics to ensure 100% accuracy before airing them for TV broadcast
• Produced interesting and breaking news reports, earned a slot in national newscast of TV network (news links available upon request)
• Arranges interview schedule, appointments, and venues to conduct interviews for news sources such as businessmen, company executives, government officials, and other news sources
• Interviewed several prominent people such as local leaders, businessmen, and political leaders including former president of Philippines, Rodrigo Duterte as part of research and news gathering for TV and radio broadcast

Region XI - Davao, Philippines

• Achieved above 90 % of client satisfaction surveys based on KPI's and team manager's evaluation
• Navigated multiple data entry systems, assisting all client queries, transactions while achieving a steady 95 % quality assurance score
• Operated multiple data entry system to resolved client complaints professionally in 2 minutes or less, while ensuring security protocol is observed

Philippines

I conduct surveys over the phone to know the target market’s (USA and Canada) product, service and political preference.

Post Graduate Diploma, Business Management- International Business

Activities and Societies: Student Panelist for Lambton College and Alumni Association discussion forum (2021Fall Term) Student.

Master'S Degree, Communication And Media Studies

Bachelor Of Arts, Mass Communication/Media Studies