Le Roux Fourie Email & Phone Number

Utrecht, Netherlands

Utrecht, Netherlands

• Working as a Manager in the Customer Transformation team on international consulting projects, mainly within the domain of strategy and design of solutions for the consumer products and retail industry. Responsible for.
• Leading a user experience (UX) design team of six at a global consumer products and retail company to help create innovative processes and technology solutions from a user-centric perspective

Utrecht, Netherlands

• Joined the frog Customer Transformation team with a focus on customer experience design in the consumer products industry. Project highlights include:
• Leading a workstream in the Research & Development department of a global consumer products manufacturer through a human-centric digital transformation program. This included gathering employee needs, matching it to.

• Acted as producer and production manager on two South African short films:
• Farmhouse (Official Selection: Tampere Film Festival, Message to Man IFF, Foyle Film Festival, GwangHwaMun ISFF, Internationale Kurzfilmwoche Regensburg, Aesthetica SFF, Minikino Film Week)
• Bergie (Official Selection: Clermont-Ferrand ISFF, Alice nella Città, Carthage FF, ZINEBI Bilbao, Vilnius SFF, Busan ISFF, Palm Springs Int. ShortFest, Brussels SFF, FEST - New Directors/New Films, Odense IFF.

Johannesburg Area, South Africa

• Led delivery teams specialising in customer experience design, managed projects, and contributed to business development during project proposal phase. Highlights include:
• Assisting a client in the beverage industry with the design and implementation of a B2B e-commerce solution in Salesforce
• Designing a new service blueprint (covering customer experience, business processes, and supporting technology) for the manufacturing department of a global renewable resource company
• Contributing to the successful business development proposal for the redesign of an automotive company’s customer experience, as delivered by its South African dealership network
• Working with a production company to oversee the production of a corporate video highlighting a multimillion-rand business transformation project to be used for both internal and external marketing purposes
• Conducting social listening exercises through quantitative- and qualitative analysis for multiple clients

Johannesburg Area, South Africa

• Joined the Customer Consulting team after graduating from the inaugural Foundation for the Future graduate program. Scope of work mainly covered strategy and design. Highlights include:
• Analysis and design of the customer experience delivered by a large insurer’s CRM function
• Establishing a customer excellence executive board for a client in the financial service industry in order to drive the customer agenda from an executive level
• Developing a Customer Archetyping framework to apply in the financial services industry as a means of understanding motivational drivers influencing consumer behaviour
• Evaluation and development of target operating models for multiple clients
• Preparing the business case for the acquisition of a bank by a competitor, as well as registration of the newly formed bank with the South African Reserve Bank

Johannesburg Metropolitan Area

• Joined as a consultant on the firm’s inaugural Foundation for the Future advisory graduate program. Gained experience on projects in a wide variety of industries in both the public- and private sector. Responsibilities.
• Performing a functional review and internal audit of the policies, processes, and strategies of a client in the public service. Resulted in the development of upgraded practices in line with global standards while.
• Conducting a strategy review for a client in Southern Africa to present the option of demutualisation to its board. The project entailed conducting an overview of market conditions based on economic indicators in the.

Pretoria Area, South Africa

Research assistant to Prof Deon Meiring. Duties included development and conduct of an assessment centre in collaboration with the physiology department of the university, video editing of behavioural interviews, conducting research duties, and updating of the university’s assessment centre website.

Johannesburg Area, South Africa

Conducted a climate study by doing an investigation into employees’ understanding of job requirements, company relationship with employees, and effectiveness of communication via a random sample of employees in all departments of the Johannesburg branch of Bowler Metcalf.

Pretoria Area, South Africa

Occupied a temporary position during the end of the year of completing an honours degree. Performed certain duties for the organisation on an ongoing, independent consulting basis thereafter.

Master Of Commerce (M.Com), Industrial And Organizational Psychology

Innovation Of Products And Services: Mit’S Approach To Design Thinking

B.Com (Hons), Human Resource Management, Cum Laude

Bachelor Of Commerce (B.Com.), Human Resource Management, Cum Laude

Activities and Societies: University swimming team

Matric, Pass With Distinction