Madeleine Le Roux Email & Phone Number

Auckland, New Zealand

Purpose & Accountabilities Leads change strategy and plan for large scale/complex programmes (often multi-year) with high impacts on people, process, technology, and potentially operating model. Coaches less experienced Change COE members also supporting programmes to develop their skills. Supports end-to-end value creation from change impact assessments through to change adoption measures.Changes Be across work CMs are doing in wider Portfolio to inform change effort… Show more Purpose & Accountabilities Leads change strategy and plan for large scale/complex programmes (often multi-year) with high impacts on people, process, technology, and potentially operating model. Coaches less experienced Change COE members also supporting programmes to develop their skills. Supports end-to-end value creation from change impact assessments through to change adoption measures.Changes Be across work CMs are doing in wider Portfolio to inform change effort required. Key point of contact for Portfolio of senior stakeholders and Portfolio Craft Leads Show less

Auckland, New Zealand

Purpose & Accountabilities Delivers change for low and medium impacts on people, process, and technology. Coaches change initiators/squads/receivers of low impact changes to manage the change themselves building self-service change capability. Supports end-to-end value creation from change impact assessments through to change adoption measures.Change More distinct environments… Enterprise Change vs. persistent Change

New Zealand

Support the wider Customer Engagement Team in the understanding and documentation of customerengagement processes Work with the teams to identify areas for process/technical improvement that support CustomerEngagement objectives: 1. Optimise ARPU, 2. Reduce customer churn, 3. Reduce cost to serve and 4.Increase customer experience/satisfaction Assist priorities and then drive key Customer Engagement process/technical projects Support and embed great CX, customer… Show more Support the wider Customer Engagement Team in the understanding and documentation of customerengagement processes Work with the teams to identify areas for process/technical improvement that support CustomerEngagement objectives: 1. Optimise ARPU, 2. Reduce customer churn, 3. Reduce cost to serve and 4.Increase customer experience/satisfaction Assist priorities and then drive key Customer Engagement process/technical projects Support and embed great CX, customer personalisation capabilities, and increased channels to engagethrough - with an obsession of moving to digital-first self-serve options Show less

Auckland, New Zealand

Building a different level of execution cadence, managing the initiative pipeline, driving a transformation mindset and bringing a clear focus on bottom line results.

Auckland, New Zealand

Ensure Programme Delivery Plans are maintained up to date and published in JIRAAssist with Impact Assessments and ensure these are recorded, tracked and completedFinancial Performance Setup of Governance Framework for the Programme Ensure complete transparency of projects / delivery, covering milestones, costs, budget, goals, resources and benefits

16 Fredman Drive; Sandton; South Africa

Responsibilities as Program Manager• Responsible for successful implementation of projects and programmes in software development against business objectives. • Understanding business requirements, business systems and process context, impact and risks• Ensuring appropriate resource allocation, risk and issue management, scope management, stakeholder management and managing program evolution. • Facilitate benefits realization management• Providing recommendations or… Show more Responsibilities as Program Manager• Responsible for successful implementation of projects and programmes in software development against business objectives. • Understanding business requirements, business systems and process context, impact and risks• Ensuring appropriate resource allocation, risk and issue management, scope management, stakeholder management and managing program evolution. • Facilitate benefits realization management• Providing recommendations or initiating corrective actions to improve methodology, process, skills or any other aspects that may prevent non-realisation in future• Ensuring alignment to business requirements and building trust with clients by displaying managerial competence.Responsibilities as Senior Project Manager• Defining key strategies for the PMO, planning and executing them• Conducting mentorship to junior peers • Evaluating project management process and recommending actions Responsibilities as Line Manager for Project Administration Team (8 team members)• Performance management and well-being of the employees• Allocating and monitoring work as well as checking quality• Creating development plan for each individual employee and supporting them through coaching / mentorship to achieve it • Conducting coaching and delivering performance management conversationsType of Projects delivered:• Company mergers• Take-on Projects• Infrastructure Projects• Product Launches• Annual rate increases• Benefit Changes• 3rd Party Integration• System Enhancements• Re-write of systems with new technology Show less

16 Fredman Drive, Sandton, South Africa

Responsibilities:• Created and maintained the project plan, managed the project scope, resources, time and quality • Provided project status report to relevant stakeholders• Ensured delivery prioritisation and scoped definition with product owner and sponsor• Monitored and controlled the project to ensure project objectives are defined• Assisted in resolving obstacles and conflicts• Managed project risks, issues and project change• Managed relationships and… Show more Responsibilities:• Created and maintained the project plan, managed the project scope, resources, time and quality • Provided project status report to relevant stakeholders• Ensured delivery prioritisation and scoped definition with product owner and sponsor• Monitored and controlled the project to ensure project objectives are defined• Assisted in resolving obstacles and conflicts• Managed project risks, issues and project change• Managed relationships and communications with key project contributors (i.e. the Project Board)• Provided leadership, direction and support to the entire project team, including performance management Show less

Sandton South Africa

Responsibilities:• Supported the Programme Manager.• Ensured the correct documentation standards are applied to all projects and configuration management applied.• Preparation of project meeting materials and presentations.• Assisted in meetings with capturing and distributing minutes and reports• Scheduled meetings and venue arrangements

Sandton South Africa

Responsibilities:• Stationary orders• Updating personal staff information, leave register• Letters, reports, memorandums and creation of diagrams• Answering of telephone calls and coordinating appointments• Checking and replying to emails • Minutes of meetings• Other general office duties

Main function was to take care of the administrative and organisational duties for our Director so that he can focus more on management of the VAT Department. Daily duties included but wasn't limited to: • Diary planning• Screening incoming calls; taking accurate messages• Responding to incoming emails and brining their attention to urgent matters• Assist in the recruitment process• Assist with project administrationo Taking minuteso Updating project… Show more Main function was to take care of the administrative and organisational duties for our Director so that he can focus more on management of the VAT Department. Daily duties included but wasn't limited to: • Diary planning• Screening incoming calls; taking accurate messages• Responding to incoming emails and brining their attention to urgent matters• Assist in the recruitment process• Assist with project administrationo Taking minuteso Updating project plano Updating weekly reports• Travel arrangements• Event management (team building; conferences and office functions)• General office assistanceo Organizing office moves, Updating staff files, Filing, Faxing, Typing Show less

Matric

Certificate, Project Management Intermediate

Dimploma, Management Assistance

Certificate, Advanced Project Manager

Certificate, Project Administration And Support