Madeleine Le Roux Email & Phone Number

Auckland, New Zealand

Purpose & Accountabilities Leads change strategy and plan for large scale/complex programmes (often multi-year) with high impacts on people, process, technology, and potentially operating model. Coaches less experienced Change COE members also supporting programmes to develop their skills. Supports end-to-end value creation from change impact assessments.

Auckland, New Zealand

Purpose & Accountabilities Delivers change for low and medium impacts on people, process, and technology. Coaches change initiators/squads/receivers of low impact changes to manage the change themselves building self-service change capability. Supports end-to-end value creation from change impact assessments through to change adoption measures.Change More.

New Zealand

Support the wider Customer Engagement Team in the understanding and documentation of customerengagement processes Work with the teams to identify areas for process/technical improvement that support CustomerEngagement objectives: 1. Optimise ARPU, 2. Reduce customer churn, 3. Reduce cost to serve and 4.Increase customer experience/satisfaction Assist.

Auckland, New Zealand

Building a different level of execution cadence, managing the initiative pipeline, driving a transformation mindset and bringing a clear focus on bottom line results.

Auckland, New Zealand

Ensure Programme Delivery Plans are maintained up to date and published in JIRAAssist with Impact Assessments and ensure these are recorded, tracked and completedFinancial Performance Setup of Governance Framework for the Programme Ensure complete transparency of projects / delivery, covering milestones, costs, budget, goals, resources and benefits

16 Fredman Drive; Sandton; South Africa

• Responsibilities as Program Manager
• Responsible for successful implementation of projects and programmes in software development against business objectives.
• Understanding business requirements, business systems and process context, impact and risks
• Ensuring appropriate resource allocation, risk and issue management, scope management, stakeholder management and managing program evolution.
• Facilitate benefits realization management
• Providing recommendations or… Show more Responsibilities as Program Manager

16 Fredman Drive, Sandton, South Africa

• Responsibilities:
• Created and maintained the project plan, managed the project scope, resources, time and quality
• Provided project status report to relevant stakeholders
• Ensured delivery prioritisation and scoped definition with product owner and sponsor
• Monitored and controlled the project to ensure project objectives are defined
• Assisted in resolving obstacles and conflicts

Sandton South Africa

• Responsibilities:
• Supported the Programme Manager.
• Ensured the correct documentation standards are applied to all projects and configuration management applied.
• Preparation of project meeting materials and presentations.
• Assisted in meetings with capturing and distributing minutes and reports
• Scheduled meetings and venue arrangements

Sandton South Africa

• Responsibilities:
• Stationary orders
• Updating personal staff information, leave register
• Letters, reports, memorandums and creation of diagrams
• Answering of telephone calls and coordinating appointments
• Checking and replying to emails

• Main function was to take care of the administrative and organisational duties for our Director so that he can focus more on management of the VAT Department. Daily duties included but wasn't limited to:
• Diary planning
• Screening incoming calls; taking accurate messages
• Responding to incoming emails and brining their attention to urgent matters
• Assist in the recruitment process
• Assist with project administrationo Taking minuteso Updating project… Show more Main function was to take care of the administrative and organisational duties for our Director so that he can focus more on management of.

Matric

Certificate, Project Management Intermediate

Dimploma, Management Assistance

Certificate, Advanced Project Manager

Certificate, Project Administration And Support