Thierry Leroux Email & Phone Number

Paris, Fr

Issy-Les-Moulineaux, Île-De-France, France

Paris Area, France

Director of Technical Support and Professional Services Western Europe at Sophos, joined the company in April 2010. Member of the Western Europe senior management team, reporting to Worldwide SVP Global Support Services based in the UK and doted line to Western Europe SVP Sales based in France.• Close work with the regional Sales Management and Pre-Sales management to service customers and grow overall SOPHOS Support and Services business billings.• Responsible for maintaining the higher customer satisfaction in the industry and customer loyalty.• Completed major process improvements and achieved SCP certification: Service Capability and Performance Certification http://www.servicestrategies.com• Responsible for achieving P&L goals, including support and service billings.• Customer facing role at C-Level to transform routinely built maintenance business into a valued proposition of advanced support contracts and consulting services.• Complex sales support and crisis management with large enterprise and Telecom operators.• Team management, development and coaching across France, Italy, Spain and Benelux - 3 Support Offices, France, Italy and Spain - 22 000+ customers, 2 000+ channel partners

I managed the relationships with all Alliance Partners in the Southern Europe Region and focus strongly on results from Alliance Partner engagement with Direct Sales, Channel Sales and Marketing in the Southern Europe region.Main Alliances under my responsibility were:Cisco, Microsoft, Aastra and Alcatel-Lucent. In charge of the communication with the HQ based global Alliances team, with all Southern Europe partners, the internal sales and marketing teams and drove value from partner engagement in to go to market plan.

Telecommunication ConsultantPartnership with Explore (http://www.explore.fr)Area of expertise:- Business development, Market Analysis- Mobility market analysis and competitive analysis- Mobility solutions business development- Next Generation Networks (SoftSwitch, Voice over IP)- Security- Broadband (xDSL technologies)

Next Generation Networks and SoftSwitch (Voice over IP)· NGN Technology evangelist, with a lead role on creating the business development working plan for deployment of CommWorks VoIP and Softswitch solutions in EMEA.· Key role in influencing customer's choice by seconding local sales team in presenting CommWorks value proposition to senior executive level in major European telecommunication leading companies.· Strategic Alliance/Partnership Management· Lead role on strategic NGN project trials. Coordinator of Sales, Presales and R&D effort.· International conferences speaker in EMEA: (Eurescom, Marcus Evans, Smi, IBC), Spokesperson to journalists and analysts.

Senior Product Manager Remote Access Server, VPN and Signaling (ss7), EMEA.· Technology presentation to strategic customer and Sales force product evangelization.. Incharge of the product adaptation to the European market specifications and requirements.· Creation of the SS7 signaling solution for the European market. From the product requirement document to the go to market plan.· Market analysis and competition survey. . Providing Sales with competitive information

Senior Network Consultant, Presales team leader in the French subsidiary· Involved with the establishing of the USRobotics Network Systems subsidiary in France.· Creation and management of a pre-sales team (4 Network Consultants).· Managing and structuring pre-sales team activity for strategic accounts such as : Cegetel, France Telecom, Club-Internet, Compuserve-AOL, SIRIS, EasyNet, Infonie.

Digital Communication Associates - AttachmateNetwork Consultant France, Belgium and LuxembourgAmerican software company specialized into telecommunications & networking. DCA-Attachmate makes software that connects Personnal computers and Unix systems to IBM and UNISYS mainframes. In charge of the Pre-Sales Activity for France, Belgium and Luxembourg· Technical account manager for key accounts such as: EDF, GMF, UAP, SOLVAY, AGFA· Technical management for large system integrator: Alcatel and Syseca. Product presentation (customer, partner and press). Expert in IBM SNA, Unisys networking, remote access servers

Support Engineer, specialized into telecommunication protocol analysis.Working in the UNISYS France central support organization.X.25, SNA, Ethernet, TCP/IPExpertise in Timeplex equipment such as Link Mux and Timeplex X.25 Commutation switches.Large system interconnection (Unisys, IBM and BULL mainframes, Unix and CTOS)

Support engineer for the internal telecommunication network (LAN and WAN)