Thierry Leroux

Thierry Leroux Email and Phone Number

Senior Manager, Global Support Centre at Hitachi Vantara @ Hitachi Vantara
california, united states
Thierry Leroux's Location
Greater Paris Metropolitan Region, France
Thierry Leroux's Contact Details

Thierry Leroux personal email

About Thierry Leroux

Experienced organisational leader, used to work at executive level in international organizations.Customer focused and result driven leader with a proven track record having successfully led experienced teams across multiple geographies.Director of Technical Support and Professional Services Western Europe at Sophos, joined the company in April 2010.Prior to Sophos, Senior Sales / Marketing Professional with solid record of Strategic Alliances accomplishments in the Unified Communications domain and in the Contact Centre area. Worked at GN Netcom-Jabra Southern Europe. Strategic Alliances management and sales development by enforcing the Alliance Partner engagement with direct sales, channel partners and marketing .Past,Business development manager with a strong focus on communication technologies.Experience in European Telecommunication carriers and service provider voice market.Specialties: Global Services Organisational Management,Service Account Management,Professional Services and Consulting Management,Customer Service,Customer Care,Customer Advocacy,Customer Facing Engagement,Crisis management,Competitive analysis,Value Added Services,Strategic planning,IT Management,Carrier infrastructure,Voice over IP,Unified Communications,Security,UTM : Unified Threat Management,Anti Virus,Data Protection,Product Management

Thierry Leroux's Current Company Details
Hitachi Vantara

Hitachi Vantara

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Senior Manager, Global Support Centre at Hitachi Vantara
california, united states
Website:
hitachivantara.com
Employees:
6096
Thierry Leroux Work Experience Details
  • Hitachi Vantara
    Senior Manager, Global Support Centre Emea
    Hitachi Vantara Sep 2013 - Present
    Issy-Les-Moulineaux, Île-De-France, France
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  • Sophos
    Director Global Support Services, Western Europe
    Sophos Apr 2010 - Jun 2013
    Paris Area, France
    Director of Technical Support and Professional Services Western Europe at Sophos, joined the company in April 2010. Member of the Western Europe senior management team, reporting to Worldwide SVP Global Support Services based in the UK and doted line to Western Europe SVP Sales based in France.• Close work with the regional Sales Management and Pre-Sales management to service customers and grow overall SOPHOS Support and Services business billings.• Responsible for maintaining the higher customer satisfaction in the industry and customer loyalty.• Completed major process improvements and achieved SCP certification: Service Capability and Performance Certification http://www.servicestrategies.com• Responsible for achieving P&L goals, including support and service billings.• Customer facing role at C-Level to transform routinely built maintenance business into a valued proposition of advanced support contracts and consulting services.• Complex sales support and crisis management with large enterprise and Telecom operators.• Team management, development and coaching across France, Italy, Spain and Benelux - 3 Support Offices, France, Italy and Spain - 22 000+ customers, 2 000+ channel partners
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  • Gn Netcom / Jabra
    Strategic Alliances And Product Marketing Manager, Southern Europe
    Gn Netcom / Jabra 2005 - Jul 2010
    I managed the relationships with all Alliance Partners in the Southern Europe Region and focus strongly on results from Alliance Partner engagement with Direct Sales, Channel Sales and Marketing in the Southern Europe region.Main Alliances under my responsibility were:Cisco, Microsoft, Aastra and Alcatel-Lucent. In charge of the communication with the HQ based global Alliances team, with all Southern Europe partners, the internal sales and marketing teams and drove value from partner engagement in to go to market plan.
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  • Explore
    Consultant
    Explore Nov 2003 - Jun 2005
    Telecommunication ConsultantPartnership with Explore (http://www.explore.fr)Area of expertise:- Business development, Market Analysis- Mobility market analysis and competitive analysis- Mobility solutions business development- Next Generation Networks (SoftSwitch, Voice over IP)- Security- Broadband (xDSL technologies)
  • Commworks / 3Com Corp.
    Business Development Manager, Emea
    Commworks / 3Com Corp. Jun 2000 - Jan 2003
    Next Generation Networks and SoftSwitch (Voice over IP)· NGN Technology evangelist, with a lead role on creating the business development working plan for deployment of CommWorks VoIP and Softswitch solutions in EMEA.· Key role in influencing customer's choice by seconding local sales team in presenting CommWorks value proposition to senior executive level in major European telecommunication leading companies.· Strategic Alliance/Partnership Management· Lead role on strategic NGN project trials. Coordinator of Sales, Presales and R&D effort.· International conferences speaker in EMEA: (Eurescom, Marcus Evans, Smi, IBC), Spokesperson to journalists and analysts.
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  • 3Com Corp.
    Senior Product Manager
    3Com Corp. Nov 1997 - Jun 2000
    Senior Product Manager Remote Access Server, VPN and Signaling (ss7), EMEA.· Technology presentation to strategic customer and Sales force product evangelization.. Incharge of the product adaptation to the European market specifications and requirements.· Creation of the SS7 signaling solution for the European market. From the product requirement document to the go to market plan.· Market analysis and competition survey. . Providing Sales with competitive information
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  • Usrobotics
    Senior Network Consultant, Presales Team Leader
    Usrobotics Jun 1996 - Nov 1997
    Senior Network Consultant, Presales team leader in the French subsidiary· Involved with the establishing of the USRobotics Network Systems subsidiary in France.· Creation and management of a pre-sales team (4 Network Consultants).· Managing and structuring pre-sales team activity for strategic accounts such as : Cegetel, France Telecom, Club-Internet, Compuserve-AOL, SIRIS, EasyNet, Infonie.
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  • Attachmate
    Network Consultant
    Attachmate Aug 1992 - Mar 1996
    Digital Communication Associates - AttachmateNetwork Consultant France, Belgium and LuxembourgAmerican software company specialized into telecommunications & networking. DCA-Attachmate makes software that connects Personnal computers and Unix systems to IBM and UNISYS mainframes. In charge of the Pre-Sales Activity for France, Belgium and Luxembourg· Technical account manager for key accounts such as: EDF, GMF, UAP, SOLVAY, AGFA· Technical management for large system integrator: Alcatel and Syseca. Product presentation (customer, partner and press). Expert in IBM SNA, Unisys networking, remote access servers
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  • Unisys
    Telecommunication Support Engineer
    Unisys Jul 1988 - Oct 1991
    Support Engineer, specialized into telecommunication protocol analysis.Working in the UNISYS France central support organization.X.25, SNA, Ethernet, TCP/IPExpertise in Timeplex equipment such as Link Mux and Timeplex X.25 Commutation switches.Large system interconnection (Unisys, IBM and BULL mainframes, Unix and CTOS)
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  • Bull
    Network Engineer
    Bull Jan 1987 - Jul 1988
    Support engineer for the internal telecommunication network (LAN and WAN)
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Thierry Leroux Skills

Technology Partnerships Product Marketing Solution Selling Gmf Leadership Strategic Partnerships Cisco Technologies Partner Management Voip Channel Partners Networking Start Ups Customer Satisfaction Telecommunications Business Development Ip Managing Technical Personnel Competitive Analysis Team Management Switches Alliance Development Alliance Formation Tcp/ip Support Strategy Sip Management Consulting Ethernet Direct Sales Professional Services Managed Services Crisis Management Product Management Go To Market Strategy Customer Service Storage Technical Support Business Alliances Management Strategic Alliances Security Wireless Mobile Devices Partnerships Pre Sales Cloud Computing Unified Communications Voice Over Ip It Management Keys International Alliances

Frequently Asked Questions about Thierry Leroux

What company does Thierry Leroux work for?

Thierry Leroux works for Hitachi Vantara

What is Thierry Leroux's role at the current company?

Thierry Leroux's current role is Senior Manager, Global Support Centre at Hitachi Vantara.

What is Thierry Leroux's email address?

Thierry Leroux's email address is th****@****ail.com

What skills is Thierry Leroux known for?

Thierry Leroux has skills like Technology Partnerships, Product Marketing, Solution Selling, Gmf, Leadership, Strategic Partnerships, Cisco Technologies, Partner Management, Voip, Channel Partners, Networking, Start Ups.

Who are Thierry Leroux's colleagues?

Thierry Leroux's colleagues are Anita Selfe, Zheng Luo, Alexandros T., Ganesh Deshmukh, Rajagopal Anisetty, Girard Linda 203 Lilouewan, Muhammad Syahiran.

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