 Responsibilities included problem detection and solving, fixing, and reinstalling software and hardware, and maintaining the company network. Did troubleshooting, diagnosed, installed, upgraded, configured, and repaired computer systems and network system components. Repaired and upgraded hardware and software for PC systems. Installed and interfaced computer hardware including multimedia, memory and video components and systems. Developed procedures and practices for testing reliability and stability of software components and interfaces for network environments.

 Oversaw the daily performance of computer systems. Developed training materials and procedures, and trained users in the proper use of hardware and software. Conferred with staff, users, and management to establish requirements for new systems and modifications. Read technical manuals, conferred with users, and conducted computer diagnostics to investigate and resolve problems and to provide technical assistance and support. Answered users' inquiries regarding computer software and hardware operation to resolve problems.

 Conducted office automation feasibility studies, including workflow analysis, space design, and cost comparison analysis. Set up equipment for employee use, performing and ensuring proper installation of cable, operating systems and appropriate software. Entered commands and observed system functioning to verify correct operations and detected errors. Answered users' inquiries regarding computer software and hardware operation to resolve problems. Maintained record of daily data communication transactions, problems and remedial action taken and installation activities.