Lerry Galve Email & Phone Number

Manila, Ncr, Ph

Philippines

- Helping professionals build their network and create new opportunities in their niche.- Connecting with ideal prospects so you can start a warm conversation and create a business relationship, ultimately converting them into clients.- Create statistics so you can follow your process leading up to closing the deal.- Unleash the full potential of LinkedIn, build a strong profile and generate leads to get more sales.

Los Angeles, California

- Managing online marketplaces like Amazon Seller Central, Newegg, eBay, Store Website.- Creating an email advertisement using Robly.- Managing social media business account to get more profile views and engagement, providing customer support as well.-Keeping track of the sales by doing data entry, listing sales on Google Sheets.

Philippines

-Managed and coached a team of 20-25 agents regarding the call they received, Identifying the root cause, what went wrong, what they should have done, and providing an action plan for the agent to follow and monitor its activity.-Utilized effective de-escalation techniques to resolve approximately 40 escalated calls/emails and chat.-Proposed more efficient call/email and chat script to reduce the average customer handling time.-Manage all the incoming calls that need to be received within a 30 mins interval, provide an action plan.-Admin task, providing a daily report of team performance, challenges and an action plan implemented within the day As previous manager, I think keeping employees motivated and on track is one of the most important things a manager can do. We need to have our fingers on the pulse of what clients or customers need, but also the tools that our employees need to make magic happen.

United States

-Assisted approximately 60 customers daily regarding customers' orders, accounts, unknown charges, and generalquestions.-Consistently hitting the weekly goal of customer satisfaction,average handle time, concessions.-Providing extra mile assistance, following up with theunsatisfied customers to reduce customers' churn.-Cross-trained and providing back-up to other Line of Businesswhen needed.-Maintained up-to-date knowledge about the process/policychanges to the customers.-Developed highly empathetic client relationships and earnedreputation for delivering exceptional customer service.